Avalon Memory Care

Laura Posey

Nov 2025

via Google ↗

Love it here

Angie Morgan

Jan 2025

via Google ↗

We continue to be very pleased with our loved ones care at Avalon in Allen. Karescia has been a diligent leader, she is invested in us, and she truly shows how much she cares about her residents, especially our mother. When we address a need, she listens, addresses the need, and follows up on it with us. And we always feel like she has our mothers best interests at heart. We placed Mom in Avalons care 2.5 years ago and it's been the best decision, thanks to Karesecia and the wonderful team she has!

Shelley Chappell

Nov 2023

via Google ↗

RUN!!!!! Do not trust Avalon with your loved one!!! When my Granny arrived at Avalon, she was able to walk short distances with her walker and NOW she is bed bound after FOUR DAYS at Avalon. Not one person called me to check on Granny once the ambulance left Avalon. THANKFULLY she was not dropped off at the local 7/11 store. At 8am the next day - the employee assigned to hospital admissions called to inquire if Granny would be returning to Avalon. Not one time did I hear empathy regarding Granny's medical condition from this 8am phone call. I truly had to sit with the question and pondered. Was this 8am phone call about making sure Granny was or was not going to return to Avalon, so Avalon could prepare and rent her room. Was the true reason for the phone call about money so Avalon could continue to receive the next tenant's $8,000. (bill they continue to send me 4 months later). Bottom line - I am still in shock as I remember the conversations and facial expressions of more than one nurse at Medical City Arlington when they asked, "where did Granny come from"? Once the staff heard Avalon - several more stories were discussed/revealed about Avalon and patient negligence. It was like - a can of worms was opened, and the nurses had 'someone' to share a hush-hush story with. The nurses had someone who could listen and understand.<br>Story example: Time of death and body temperature did not match. Quote from more than one nurse "They have a pretty facade, but horrible patient care".<br>MONEY, not patient care, nor compassion was expressed, NONE! Looking back, the admission to Avalon was misleading in the beginning with the discrepancies in their promises to me vs. the sales speech with red flags, waiving the new application fee, then not waiving the new application fee. I had to remind them this was discussed during the tour. Does this indicate not everyone is charged the same fees? And then on move-in day - to finding FECUS in the sink, on the floor and smeared on her bed after being promised the sun, moon, stars and above - again, the sales speech. The mental anguish that I have experienced, the mental anguish Granny has experienced is astounding and unimaginable. Since July, this has been the most traumatic time in my Granny's life. She will never be the same because of the fall.<br>Hopefully one day I will be able to forgive myself for listening to their sales speech and placing Granny at Avalon with 110% trust. As we were trying to discharge from Encompass and secure placement at Avalon, they said, "Shelley, just get Granny to Avalon and we can take better care of her than Encompass". Additionally, the promise(s) made to me that the main salesperson would visit Granny at Avalon on the first weekend because you lived close - didn't happen.<br>After our tours, several conversations, emails, sharing internet links to purchase bedding, etc., I felt hopeful and an ounce of peace, but - again, that is their sales speech. So disappointing. Let me add, I do understand falls do happen, Granny is 96 - but the problem is NO ONE has had the compassion and honesty to tell me WHAT REALLY HAPPENED. What is the problem with simply being honest to ALL PATIENTS AND FAMILIES instead of being afraid of a lawsuit? Perhaps, if more staff were visible and spoke English - we might have the answers to all our questions. And the response from Jon/Oner was - I don't normally make phone calls to the families at my level, I have xxx number of employees to do that for me. WOW! Total compassion... wouldn't you say?<br>Thank goodness for Jon/owner (since he doesn't speak to the family's level), I am not 'sue-happy'.

Kyle Perry

Oct 2022

via Google ↗

This is the first time we put a parent into a memory care facility and I must say Avalon did not make it a great experience at all. The entire upper management at the facility and at the corporate office needs to be looked into by the agency that regulates the medication and supervision of the elderly. They do not return calls or emails when there is a concern. We have now located and found a better place and believe the $6000 a month we pay will be better used for the care of my father.<br>I would not suggest anyone to depend on this facility to take good care of your loved one.

Sandy Schulze

Jun 2020

via Google ↗

We were told all these wonderful things Avalon would do for my Dad which did not happen. His condition worsened while there. We were told we’d get a daily reports since we could not see him which we did not receive, his semi private room had him in a twin bed with no personal items in 1/3 of the room, we were treated rudely, particularly by Candi in Keller like we were a bother to her during this Covid19. My Dad died alone and looked so sad while there. Not a great experience. He lasted 1 month there and passed away alone.