MyLivingChoice

Heritage Village of Waterville

555 Anthony Wayne Trail

3.2(39 ratings)

Heritage Village of Waterville — photo 11 / 5

Quick Facts

Total units
90
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
90

What Families Think

Reviews for Heritage Village of Waterville are sharply divided: several families praise the nursing staff, administrator, and cleanliness, while others describe serious concerns about care quality and communication around end-of-life decisions. With a 3.2 out of 5 rating from 39 Google reviews, experiences here appear to vary significantly by resident and circumstance.

The Good

  • Nursing staff described as caring and respectful
  • Administrator and DON praised by name
  • Clean, loving environment noted by reviewers
  • One resident of three-plus years satisfied with amenities

The Bad

  • One report of a wound with an unidentified foreign object
  • One account of feeding being withheld to pressure a hospice decision
  • One reviewer described unexplained altered mental status leading to ER transfer
  • No published pricing information available

AI-generated from reviews and community data.

About Heritage Village of Waterville

Heritage Village of Waterville is a skilled nursing / long term care community in Waterville, Ohio. The community is licensed for up to 90 residents.

Families rate Heritage Village of Waterville 3.2 out of 5 based on 39 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.2overall · 39 ratings combined

3.2★ on Google (39)

heidi baker

Jun 2026

via Google

This place is terrible and really should be shut down. Was told my dad was combative, he had Lewy Body dementia and was placed on that ward. Do you not hire people who are trained to handle people suffering from dementia. They sent him to the ER claiming he was hurt and when I went to pick him up the ER doctor stated there was nothing wrong with him. The staff just didn't want to deal with him. I think this is a last resort for many people after they can't afford the high priced homes, which aren't any better. My dad liked to keep busy and all the people did there was sit around. Didn't once hear of any type of activities. If you actually want staff that has the knowledge to work with residence you need to actually pay them a fair wage.

eric hutchins

Jun 2026

via Google

Great staff to work with. Residents are fun to talk with.

Samantha Jones

Apr 2026

via Google

Wonderful place, amazing nursing staff. The administrator is top tier as well as the DON. Clean, loving and caring environment. The staff truly cares about the residents.

Amy DeTillion

Apr 2026

via Google

The current leadership team at Heritage Village of Waterville is stellar! Dedicated, compassionate and highly experienced, the Administrator and Director of Nursing have set the tone to ensure our residents and staff are well cared for and continue to raise the bar!

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Frequently Asked Questions

What types of care does Heritage Village of Waterville offer?

Heritage Village of Waterville offers Skilled Nursing / Long Term Care.

Where is Heritage Village of Waterville located?

Heritage Village of Waterville is located at 555 Anthony Wayne Trail in Waterville, Ohio.

What do families say about Heritage Village of Waterville?

Reviews for Heritage Village of Waterville are sharply divided: several families praise the nursing staff, administrator, and cleanliness, while others describe serious concerns about care quality and communication around end-of-life decisions. With a 3.2 out of 5 rating from 39 Google reviews, experiences here appear to vary significantly by resident and circumstance.

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Nearby Communities

Other senior living options within 25 miles of Waterville.