MyLivingChoice

Asistencia Villa Rehabilitation and Care Center

1875 Barton Rd

2.1(13 ratings)· Redlands average: 4.1

Asistencia Villa Rehabilitation and Care Center, photo 11 / 2

Quick Facts

Total units
99
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
99
Physician availability
No on-site doctor; only on-call physician

What Families Think

Reviews for Asistencia Villa are sharply divided: several families describe genuine care and warmth from specific caregivers, while others report serious lapses in medical attention, hygiene, and communication. The environment is described as noisy, and care quality appears to vary significantly by shift and by patient.

The Good

  • Individual caregivers and CNAs praised by name
  • Staff described as friendly and attentive by several families
  • Quick response to concerns when raised directly
  • Smooth, clean discharge reported in one case

The Bad

  • Several reports of inconsistent or inattentive care
  • One report of severe dehydration and delayed hospital transfer
  • One report of missed pain medication and slow response to needs
  • Reviewers describe loud environment with yelling staff and noise

AI-generated from reviews and community data.

Asistencia Villa Rehabilitation and Care Center is a senior living community in Redlands, California offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.1 out of 5 across 13 reviews.

About Asistencia Villa Rehabilitation and Care Center

Asistencia Villa Rehabilitation and Care Center is a 99-bed skilled nursing and long-term care facility in Redlands, California.

Family reviews paint a mixed picture. Some report positive experiences, one family noted their mother found companionship with staff and was discharged well, while another praised medication adjustments that allowed their wife to remain alert and engaged. However, other families describe serious concerns: one reported a loved one suffered severe dehydration and cognitive decline that went unaddressed until family intervention, while another cited excessive noise from staff and residents, poor roommate assignments, and an environment that hindered healing. A recurring theme across lower-rated reviews points to inconsistent attention to patient welfare and disruptive facility conditions.

With a 2.1 out of 5 Google rating across 13 reviews, the facility shows significant variability in care quality and family satisfaction. Prospective residents and their families may want to speak directly with clinical staff about care protocols and visit during typical operating hours to assess the environment.

Types of Care at Asistencia Villa Rehabilitation and Care Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Asistencia Villa Rehabilitation and Care Center

2.1overall · 13 ratings combined

2.1★ on Google (13)

John Mejia

May 2026

via Google ↗

I had read the reviews. About this place, I wasn't sure if I wanted my wife-to-be here. When we got here, they did have her medication. But it was medication that was going to knock her out, oxycontin. which was okay for a little bit. because she was in pain. But I talked to the doctor and they changed it to narcos, 5 mg every 4 hours, which was fine now. She's able to eat and talk, and everybody here has been really, really great. From the cleaning people all the way up to the doctors, the nurses, her caregivers. I have no issues with this place at all. But sometimes you need to be around. So you can see what's going on. they'll did take care of it. Which was really great. I was really pleased because the guy Andrew came up and asked me if everything was okay and what I was concerned about . he made sure it was taken care of. And of course, it's going to be noisy. That's in every place because you got people taking different kinds of medication. But overall, I'm glad she's here. I can go home at night. Not having to worry. The lady Maria that I have during the day taking care of my wife. She's been so great the caregivers that I have. I don't remember the other lady's names, but they all been great, especially Maria.

purp p

Mar 2026

via Google ↗

My mother was recently admitted to Asistencia Villa. I would say overall care was amazing and everyone was nice, but there has been a few instances which made it questionable at first. I gave it time and my mother loved it here and even, wanted to stay due to her “friends” which were just the CNA’s that would talk with her. I’m glad everything went smoothly and she was able to have a clean discharge.

E. L.

Feb 2026

via Google ↗

My mother has been at this facility for almost two months. I did a lot of research prior to choosing this facility. I spoke with the medical providers from our previous facility and also obtained word of mouth recommendations from friends that live in the area that have had their loved ones at Asistencia Villa as well as did a tour of Asistencia Villa prior to moving my mom here. So far there have only been two issues that have occurred but they were addressed immediately and they have not occurred again. I have recently read many negative reviews online and know that each individuals experience is different. As a family member who does not live in the area but is here all day everyday, I see first hand how the facility operates on every shift and I am grateful that my mom trusts the staff to care for her and that gives me piece of mind so I can go rest at night. Regarding what many have said about their loved ones not being showered or changed, if the patient refuses the staff cannot force them to shower or be changed. That would violate patient rights. I am here all day long with my mom and in our experience my mom has been provided quality care and we appreciate the staffs hard work. Give Asistencia Villa a chance. Each patient is different and my advice is come visit your loved ones more often so you don't let one bad experience or a negative review influence your thoughts on Asistencia Villa.

Brooke Loya

Feb 2026

via Google ↗

This place should be shut down. The staff is completely unaware of the well being of their own patients. My grandmother was here for a few weeks and during that time she became mentally impaired due to severe dehydration which happened while she was staying at asistencia. They did nothing about it until I showed up every day demanding they do something. The staff didn’t know simple medical terms such as NPO, nothing per oral, and no one could answer the simplest of questions as to why they will still offering her food when she wasn’t supposed to. A registered nurse even admittedly forgot to give my grandma her pain medication. She also got a UTI because it takes them a hour for a CNA to come and change the patients, I timed it. They also forgot to put important medical notices above her bed. If you care about your family members please do not send them here. There is never a DR at this site, they claim the DR is on call but I have never seen one there. They couldn’t even have a DR come and see my grandma for the extreme mental impairment she suddenly suffered from. I had to advocate for her every day in order for them to finally send her to the hospital. It seems they have a habit of losing everyone’s personal belongings here as we have experienced this more than once. We got some of her belongings back but they also handed us a bag of trash items with sharps, old containers of juices and milk , a bunch of thumb tacks , random dirty basins and oxygen tubing , dirty mouth swabs. Completely unhygienic and highly unprofessional.

Catalina Hernandez

Oct 2025

via Google ↗

This place may appear nice on the outside and very well landscaped. On the inside it is very loud including noise from staff. My 90+ year old grandparent is there to heal from a broken bone. This is not an environment conducive to healing. People are blasting their TVs , roommate match up’s don’t make sense, the staff is yelling and laughing loudly while people are supposed to be resting. They also decorated for Halloween and I find it a little distasteful for people who are there to heal, feel hopeful, and find happiness during their recovery. There’s a way to do Halloween in a brighter way. For the most part the staff is friendly, which is why it gets a 2. If I could have my grandma be elsewhere I would.

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Government Inspection History

15 inspection visits in the last three years, 54 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Dec 18, 2025Fire Safety StandardHealth Standard17 citations
  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 8, 2026

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 7, 2026

  • Keep all essential equipment working safely.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 7, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 8, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 8, 2026

  • Have properly located and lighted "Exit" signs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 8, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 7, 2026

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2026

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2026

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2026

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 8, 2026

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 8, 2026

  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 8, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2026

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2026

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2026

Dec 12, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 4, 2026

Jul 7, 2025Health Complaint1 citation
  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 11, 2025

Apr 3, 2025Health Complaint1 citation
  • Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 24, 2025

Jan 9, 2025Health Complaint1 citation
  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 16, 2025

Oct 17, 2024Fire Safety StandardHealth Standard9 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 17, 2024

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 7, 2024

  • Keep all essential equipment working safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 17, 2024

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 17, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 7, 2024

  • Assess the resident when there is a significant change in condition

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 17, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 17, 2024

  • Implement a program that monitors antibiotic use.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 17, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 17, 2024

Jul 25, 2024Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 14, 2024

Jun 18, 2024Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 18, 2024

May 16, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 16, 2024

Dec 4, 2023Health Complaint1 citation
  • Provide medically-related social services to help each resident achieve the highest possible quality of life.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 20, 2023

Sep 15, 2023Health Complaint1 citation
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 27, 2023

Aug 11, 2023Fire Safety StandardHealth ComplaintHealth Standard16 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 12, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 12, 2023

  • Keep all essential equipment working safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 12, 2023

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 12, 2023

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2023

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2023

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2023

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2023

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2023

  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2023

Aug 5, 2023Health Complaint1 citation
  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 15, 2023

Aug 2, 2023Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 15, 2023

Jul 11, 2023Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 25, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Asistencia Villa Rehabilitation and Care Center offer?

Asistencia Villa Rehabilitation and Care Center offers Skilled Nursing / Long Term Care.

Where is Asistencia Villa Rehabilitation and Care Center located?

Asistencia Villa Rehabilitation and Care Center is located at 1875 Barton Rd in Redlands, California.

What do families say about Asistencia Villa Rehabilitation and Care Center?

Reviews for Asistencia Villa are sharply divided: several families describe genuine care and warmth from specific caregivers, while others report serious lapses in medical attention, hygiene, and communication. The environment is described as noisy, and care quality appears to vary significantly by shift and by patient.

How did Asistencia Villa Rehabilitation and Care Center do on recent health and safety inspections?

Asistencia Villa Rehabilitation and Care Center had 15 government inspection visits in the last three years, with 54 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Asistencia Villa Rehabilitation and Care Center?

Submit the Request Information form on this page, or contact Asistencia Villa Rehabilitation and Care Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Asistencia Villa Rehabilitation and Care Center? Claim this listing to update photos, pricing, and details. It's free.

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