Robert Splaine
Jun 2026
My mom is here now. We like the place. The bed is comfortable. They are tending to her well. She has a room by herself. The place has a cafeteria, and activities.
Archstone Care Center “Where Everyone Is Family”
1980 West Pecos Road3.4(41 ratings)· Chandler average: 4.3
1 / 5Quick Facts
- Total units
- 120
- Medicare rating
- 5 of 5
- Ownership
- For profit, Partnership
- Certified beds
- 120
- Inspections
- View history (24 citations)
CMS Care Compare
What Families Think
Reviews for Archstone Care Center are sharply mixed, with families split between praising the rehabilitation therapy staff and reporting serious lapses in basic care, hygiene, and safety. Several reviewers describe positive experiences with physical and occupational therapy and attentive nursing, while others report missed medical warning signs, unclean conditions, and slow response times.
The Good
- PT and OT staff praised for diligent rehabilitation support
- Nurses described as caring and attentive by one family
- Comfortable beds and private rooms mentioned
- On-site cafeteria and activities available
The Bad
- Multiple reports of unclean rooms, including roaches and urine smell
- Several reports of slow or absent response to call for help
- One report of missed sepsis warning signs before ER transfer
- One report of medication and prescription errors
AI-generated from reviews and community data.
Archstone Care Center “Where Everyone Is Family” is a senior living community in Chandler, Arizona offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.4 out of 5 across 41 reviews.
About Archstone Care Center “Where Everyone Is Family”
Archstone Care Center in Chandler, Arizona is a skilled nursing and long-term care facility with a licensed capacity of 120 residents. The community offers rehabilitation services and ongoing care for seniors recovering from surgery or managing chronic conditions.
Family experiences at Archstone are mixed. Some families report exceptional care experiences, noting attentive staff and comfortable accommodations. However, other families describe significant concerns about cleanliness, maintenance standards, medication management, and staff attentiveness to safety protocols, particularly for high-risk patients. Communication challenges and inconsistent personal care services (bathing, grooming) appear in multiple accounts. One family noted that despite concerns about care quality, physical and occupational therapy services received positive mention.
The community maintains a Google rating of 3.4 out of 5 stars based on 41 reviews, reflecting the range of family experiences. While some families felt their loved ones received good care in comfortable rooms with activities available, others expressed frustration with operational inconsistencies and safety oversight.
Types of Care at Archstone Care Center “Where Everyone Is Family”
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Archstone Care Center “Where Everyone Is Family”
3.4overall · 41 ratings combined
3.4★ on Google (41)
Julie Sommerfeld
Jun 2026
We chose Archstone for my mom's care after she fell and broke her hip, shoulder and several ribs. In the midst of the stress of her fall & surgery, choosing a place felt a bit overwhelming and stressful. I toured Archstone and met with Karen - who helped me decide that this was the best choice for us. Our experience with Archstone was exceptional! My mom felt very well cared for and thought the nurses and nursing assistants were extrememely caring and attentive. She looked forward to her PT sessions each day, and felt that everyone had a positive and gentle approach to helping her get better each day. Above and beyond the phyical care she recieved, she enjoyed the interaction with the staff. My parents celebrated their 60th Anniversary while my mom was recovering, and the staff decorated her room and brought it sparkiling cider with champage glasses and purchased a special dessert for them to celebrate. This kind of thoughtfullness was more than we expected and truly showed they cared for her as a person, not just a patient! Thank you, Archstone for taking a diffucult time and making it SO much easier!
Maris Gray
May 2026
My grandma was in here there was terrible communication skills , she fell because she was barely watched and she was a high fall risk after already breaking her hip, very few employees were nice but a lot of them weren’t, they kept the safety bars down when she is a fall risk. Go anywhere else but here….
A L
May 2026
This place could be good, but it's not! Many mistake, prescriptions not ordered or used properly, or oversights. Filthy wheelchair, not exactly clean. No assistance with grooming, other than a bath (may or may not have happened twice a week) for bedridden patients. Employees with limited English causing miscommunication. I'll stop now, but there's plenty more. The only star is for the PT and OT staff that worked diligently to help my dad regain strength for walking. My dad was in full sepsis when I arrived, I had to have them call 911. They told me he was sleepy in his wheelchair , ignored the signs of trouble like sudden, weakness, not being able to transfer, and extreme daytime drowsiness, low urine output in his catheter bag. Their thermometer didn't even catch his fever. He was immediately transferred to the ER. Thank goodness I showed up when I did. Low skilled nursing at best!!!
raquel dee
Apr 2026
I have to say this place is horrible for rehabilitation and care for your loved ones. The entrance of this place may get you fooled. Seems nice but thats all they spend the money on is a grand entry. Wait til you walk in the rooms, and the hallways. It smells like urine. The equipment are so old and dirty. They ran out of supplies at times. The nurses or caregivers tell the patients to urinate on themselves. When they call for help they get no help. The patients wait a long time for help. My dad was here for rehabilitation getting his strength back and start walking on his own. But they keep pushing him in a wheelchair nor he can't push himself up. The rehabilitation they just gossip and dont pay much attention to the patients. My dad is veteran and he taken care of from VA. The Medicare recommendation he come to a rehab. Never again will I do this. He had big ugly roaches in his room. I dont know when the rooms are cleaned. Their still another big roach left under a bed next to his bed. I had to tell the nurse to remove the roach. The showers are only twice a week they dont get a wipe on the face hands or arms during the day. At least the hospital does this. I had to wash his clothes daily because they told him to pee on himself. This made me mad. Now, I have to pay 3 days deep into the copay. Because someone did not call me ahead of time like a week prior. The physical therapy never gave me updates, they never told me updates when he will be released. I'm just getting my dad out of there. The lack of care, communication and physical therapy at this place. The last I was told the patients choke on food and they laughed at them. Some of the patients cried because they almost choked. I couldn't believe this. This made me mad.
Government Inspection History
5 inspection visits in the last three years, 24 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jan 16, 2026Health ComplaintHealth Standard4 citations
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 2, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 2, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 2, 2026
Dispose of garbage and refuse properly.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2026
Oct 10, 2024Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 22, 2024
Oct 13, 2023Fire Safety StandardHealth Standard4 citations
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 14, 2023
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 14, 2023
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 11, 2023
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2023
Aug 25, 2022Fire Safety StandardHealth Standard11 citations
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2022
Perform COVID19 testing on residents and staff.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2022
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2022
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2022
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2022
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2022
Meet requirements for sections of health care facilities separated by fire resistive construction.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2022
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2022
Mar 4, 2021Fire Safety Standard4 citations
Have simulated fire drills held at unexpected times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 13, 2021
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 13, 2021
Ensure proper usage of power strips and extension cords.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 13, 2021
Have properly installed electrical wiring and gas equipment.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 13, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Archstone Care Center “Where Everyone Is Family” offer?
Archstone Care Center “Where Everyone Is Family” offers Skilled Nursing / Long Term Care.
Where is Archstone Care Center “Where Everyone Is Family” located?
Archstone Care Center “Where Everyone Is Family” is located at 1980 West Pecos Road in Chandler, Arizona.
What do families say about Archstone Care Center “Where Everyone Is Family”?
Reviews for Archstone Care Center are sharply mixed, with families split between praising the rehabilitation therapy staff and reporting serious lapses in basic care, hygiene, and safety. Several reviewers describe positive experiences with physical and occupational therapy and attentive nursing, while others report missed medical warning signs, unclean conditions, and slow response times.
How did Archstone Care Center “Where Everyone Is Family” do on recent health and safety inspections?
Archstone Care Center “Where Everyone Is Family” had 5 government inspection visits in the last three years, with 24 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Archstone Care Center “Where Everyone Is Family”?
Submit the Request Information form on this page to connect with Archstone Care Center “Where Everyone Is Family” and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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