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Reviews for Arcadia Rehabilitation are mixed, with a 3.4 out of 5 rating from 82 Google reviews. Some families highlight kind, attentive nurses, while many others describe serious concerns about response times, medical care, cleanliness, and management.
AI-generated from reviews and community data.
Arcadia Rehabilitation is a senior living community in Pensacola, Florida offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.4 out of 5 across 82 reviews.
Arcadia Rehabilitation is a 170-bed skilled nursing and long-term care facility in Pensacola, Florida. The community serves patients requiring post-acute rehabilitation and ongoing medical support.
Family feedback reveals significant inconsistency in care quality and responsiveness. While one family praised a nurse for showing genuine compassion and thorough patient education, multiple families reported serious concerns: long delays in nursing response to patient requests, alleged failures in medical care (including refusal of a breathing treatment during an asthma attack), and residents left unattended in hallways for extended periods. Communication breakdowns between staff and families were also frequently cited, along with concerns about missing belongings from rooms.
The facility holds a 3.4 out of 5 Google rating based on 82 reviews. The stark divide between positive and negative accounts, with most negative reviews citing safety and responsiveness issues, suggests variable care experiences depending on staff assignment and department.
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Help Me Choose3.4overall · 82 ratings combined
3.4★ on Google (82)
Elsa Wiiliams
Jun 2026
There is a lot problems with communication skills The nurses take hours to respond if you are in need and some of them never show. I came for rehab which I have learning on my own . I should pushed it to stay in West Florida rehabilitacion. Some nurse didn't even care to learn that she can help others. Since that is her job . To respond they take forever or they just don't. Very sad place for rehab
Sherry Shook-Holbern
Mar 2026
This place is horrible to elderly people! My sister is in this place and they have not treated her very well, She gets out tomorrow and now the man that was suppose to transport her home came in and said he can't do it ! She can barely walk with a walker so we went out and bought a wheelchair for her but still looking for a way to get her home! They have told her three different time when she is going home and the food is awful even if you get it! They have no coffee in the morning and the same breakfast every day! I will be sure and let any of her doctors know how terrible this place is.
Dottie Rivas
Dec 2025
Arcadia has plummeted in style and warmth. There are a few nurses who have beautiful hearts and truly care about patients. All residents are left in the hallway in the middle of the hall or outside their doors. They are completely forgotten. Wouldn't it be great if there was x-mas music was playing in the hallways, any simulation would be great! Several items were stolen from her room. The dresser was broken with both handles hanging by 1 screw. There is an alarm that rings in the hallway 24/7. Thetr is not 2 chair in our room. The trays in the room are extremely cheap. There is wood coming off the walls at the entrance of her door. There is no stimulation to help these patience. 16 yrs. ago it was incredible. I had a Keurig in my room. I was fed in my room beautiful meals. Yoday the the OTs and PTs are not enthusiastic about therapy. This home is absolutely horrible. The head nurse is completely rude and unprofessional. Arcadia should be closed. Pray for them.
Sinamen For Prez
Dec 2025
If I could give a 0 star I would. My mom was here for the last few weeks doing therapy for an artery bypass surgery . Today I signed her out against dr orders bc the staff almost let her die last night refusing to give her a breathing treatment while having an asthma attack. My mom literally told me she felt she was about to die . When talking to them today they stated she was having a panic attack , she’s 75 she knows the difference in the 2. They refused her medical treatment for 25 minutes before giving her a breathing treatment . The room was never cleaned only trash emptied . There were a few good staff like Corey but majority was not. I wouldn’t recommend this place to rehabilitate my dog let alone my mother .
Elizabeth Majors
Nov 2025
Today I came to visit my aunt who is in Arcadia for Rehab. The nurse Antonio had brought her in her medications and was very thorough in explaining everything to her. He actually sat and spoke with her like a human and not just another patient. This brought comfort to us knowing that she is being cared for not just by a nurse but someone who shows a genuine compassion for what they do.
4 inspection visits in the last three years, 9 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2024
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 14, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2023
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 24, 2023
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 24, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Arcadia Rehabilitation offers Skilled Nursing / Long Term Care.
Arcadia Rehabilitation is located at 10095 Hillview Road in Pensacola, Florida.
Reviews for Arcadia Rehabilitation are mixed, with a 3.4 out of 5 rating from 82 Google reviews. Some families highlight kind, attentive nurses, while many others describe serious concerns about response times, medical care, cleanliness, and management.
Arcadia Rehabilitation had 4 government inspection visits in the last three years, with 9 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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