Maria Marinaccio
May 2026
I called to get a state rating, and was lied to. I was told they had an A, when I arrived to tour their grade was a D. That was only the beginning. We were there for almost 2 hours in the late morning and there was nothing going on other than residents passed out in chairs, some still at the breakfast table. I did not see any caregivers on the floor until we were on our way out, and they were interacting with each other at the back of the living room.The whole facility smelt like urine. One of the residents was wandering around asking for a shave( he even asked me) the whole time and was still asking almost 2 hours later. How hard is it for somebody to take 4 minutes and help?? This is a dignity issue and so important in memory care. The only part that was pleasing was the leadership team who all seemed quite nice, problem being that they aren't the people taking care of our loved ones. I left the tour feeling sorry for the people that live there.
