Arye Jacobs
Jul 2026
To: Natalie Bohr, We appreciate you taking the time to share your concerns. We take all feedback seriously and are committed to providing compassionate, quality care to every resident. Our facility maintains staffing levels that meet or exceed state requirements, and our dedicated team works diligently to provide the best care possible while treating each resident with dignity and respect. While there may be occasions when response times are impacted by residents' immediate clinical needs, every effort is made to respond as promptly as possible. Regarding the call light system, we recognize the importance of reliable communication. We are actively working on ongoing improvements to the system to ensure it functions effectively. In the meantime, temporary measures have been implemented so residents can continue to request assistance while upgrades are being addressed. We are also committed to maintaining a clean, safe, and comfortable environment. If concerns arise regarding housekeeping or odors, they are addressed promptly as part of our routine quality assurance efforts. We value feedback from residents and their families, as it helps us continually improve. Anyone with concerns is encouraged to speak directly with our leadership team so we can listen, investigate, and work toward a resolution together.
