Apria Healthcare

Apria Healthcare in Lake City, Florida provides home health and hospice services, including equipment delivery and respiratory therapy support. The company serves patients across a wide service area, though its local Lake City office handles a range of medical equipment and CPAP-related needs.

Family experiences with Apria reveal a stark split. Some customers praise the in-person clinical staff, one family described a therapist named Shawn who provided thorough equipment fitting and guidance, while another credited the team with delivering a hospital bed, wheelchair, and commode within 48 hours when urgently needed. However, accessibility problems dominate many reviews. Families report difficulty reaching the local office by phone, being routed through regional systems instead, and struggling with unclear billing and supply issues. One family wrote, "they hide behind the billing company." Several customers mentioned waiting months for callbacks or having to pick up oxygen tanks themselves despite being oxygen-dependent. A few families did report positive local experiences with staff members like Anna and Corey, describing them as patient and helpful.

The inconsistency appears structural: reviews suggest individual staff members often go the extra mile, but systemic problems with phone access, billing clarity, and service coordination frustrate many users. One family noted that "each one of aprias locations does whatever they want," suggesting variable standards across branches.

Apria Healthcare Lake City holds a 3.7 out of 5 Google rating based on 49 reviews. Prospective customers should factor in that quality may depend heavily on which staff member you reach and your ability to visit in person.