2.4(40 ratings)· Farmington average: 4.4
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1 / 5An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviewers describe frequent frustration reaching Apria's Farmington office by phone, with long hold times and unresolved billing disputes, though a few call outs describe helpful, friendly staff who resolved needs quickly for oxygen concentrators and other equipment.
AI-generated from reviews and community data.
Apria Healthcare is a home health agency serving Farmington, New Mexico offering Home Health. Families rate it 2.4 out of 5 across 40 reviews.
Apria Healthcare is a home health and hospice provider based in Farmington, New Mexico. The service focuses on equipment delivery and supply management for patients requiring respiratory support and related care at home.
Family experiences reveal a sharp divide. Some customers praise the local Farmington team's responsiveness and kindness, one family noted the office staff went "super kind and helpful" when corporate said a two-week timeline was needed, and appreciated quick problem-solving when issues arose. However, the majority of reviews highlight severe accessibility problems: customers report difficulty reaching anyone by phone, extended hold times followed by disconnections, and delays in reordering critical supplies like oxygen concentrator replacements. One family wrote, "no one is answering the phones" after two days of attempts.
Billing disputes also emerge as a friction point. Several families describe unexpected charges and confusing debt claims, though one customer noted that after escalating to national customer service, issues were partially resolved. The local Farmington office received mixed credit for willingness to help once contact was made, but the barrier to reaching staff remains the dominant complaint.
Apria Healthcare carries a 2.4 out of 5 stars across 40 Google reviews, reflecting these inconsistencies. While individual staff members are described as capable and caring, systemic phone access and operational responsiveness issues create real obstacles for patients managing time-sensitive medical needs.
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Help Me Choose2.4overall · 40 ratings combined
2.4★ on Google (40)
Steve Foster
May 2026
This place is great. My mom is coming into town for my daughter’s graduation from 8th grade and called the corporate office who said they needed 2+ weeks, but called these guys in Farmington and they took care of her no problems. They also provide excellent service, I overheard the guy at the front helping out a woman on the phone and was super kind and helpful in trying to help her out with her concentrator.
Penny Hernandez
Oct 2025
TERRIBLE CUSTOMER SERVICE BUT QUICK AS CRAP TO CALL FOR ANY CHARGES OWED! GOOD LUCK GETTING THROUGH ON THE PHONE!
m eileen wiggins
Aug 2025
I called twice and waited 1 hour each time. My oxygen concentrator is no longer working. It is critical that I receive a replacement. Customer service is poor and hard to deal with. I need a rep to call me.
Diane Jantz
Sep 2024
Apria first had my information doubled in the system. Once my machine arrived Miranda was very nice and sweet! But now I am out of town trying to get ahold of anyone for the last 2 days and no one is answering the phones! I stay on hold listening to a recorded msg to only be hung up on. I need to reorder supplies and I don’t have all of the correct information with me due leaving the area for a family emergency. I am in a rush to get supplies before my family member gets transferred again to another hospital. Horrible service when trying to call to talk to someone!
Rachel Harvey
Mar 2024
Update: After I placed my original 1 star review, Apria customer service immediately called me. A very nice lady listened to me and actually took off half of the amount they said I "owed". So I'm updating my review to 3 stars for that. I still don't think I actually should have owed them anything, and the local customer service in Farmington is still terrible, but I do appreciate the national customer service representative who actually seemed to care. Original review: Apria is the worst place to get medical equipment. I called them to come get my equipment because I no longer needed it and my insurance no longer covered it. They didn't pick it up for 2 months and then sent me the bill for those 2 months!!! I disputed the bill but they said they were dealing with insurance during those 2 months, which is crazy, because I had told them I didn't want the equipment in the first place! Seriously! If you need medical equipment, try somewhere else first!!!!
Apria Healthcare offers Home Health.
Apria Healthcare is located at 1014 A Butler Ave in Farmington, New Mexico.
Apria Healthcare carries a 2.4 out of 5 rating from 40 Google reviews. Reviewers describe frequent frustration reaching Apria's Farmington office by phone, with long hold times and unresolved billing disputes, though a few call outs describe helpful, friendly staff who resolved needs quickly for oxygen concentrators and other equipment. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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