MyLivingChoice

Apria Healthcare

251 N Main St B

2.5(6 ratings)· Colville average: 4.7

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Apria Healthcare, photo 11 / 5

Quick Facts

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Apria Healthcare in Colville provides home medical equipment and supplies rather than residential care, and its Google reviews focus almost entirely on billing and customer service problems. A few reviewers mention helpful local staff, but the overall rating reflects frustration with the company's administrative handling.

What reviewers praise

  • Local delivery staff described as helpful
  • One reviewer praised a specific staff member
  • Provides home equipment for oxygen and CPAP needs

What reviewers flag

  • Multiple reports of inaccurate or confusing billing
  • Several reviewers describe inept or unresponsive customer service
  • One report of being sent to collections over billing errors
  • One reviewer noted a delivery mistake and lack of hygiene protocol

AI-generated from reviews and community data.

Apria Healthcare is a home health agency serving Colville, Washington offering Home Health. Families rate it 2.5 out of 5 across 6 reviews.

About Apria Healthcare

Apria Healthcare is a home health agency serving clients in Colville, Washington.

Reviewers consistently report serious problems with billing accuracy and customer service. Multiple families describe months-long billing disputes, unauthorized charges, and difficulty obtaining clear itemized statements. One reviewer wrote, "inaccurate billing, inept customer service, and unexplained credit card deductions." Communication issues also emerged: one family reported being billed through email they never agreed to receive and never saw, despite multiple calls to resolve the matter.

Beyond billing concerns, one reviewer noted a delivery person tracked mud through their home without removing shoes or offering protection, citing time pressure as the reason.

Types of Care at Apria Healthcare

Home Health

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Reviews of Apria Healthcare

2.5overall · 6 ratings combined

2.5★ on Google (6)

Koda 3

Mar 2026

via Google ↗ · Report

I just got put on oxygen full-time. The young man who delivered my regulator walked through the mud and then tracked it all over my house. He was in a hurry to get home. He was obviously frustrated and he told me it was all overtime for him. Please have your delivery people where shoe protectors inside people's homes or learn to take off their shoes! How rude. He didn't bring six tanks, he only brought five. He forgot to leave the "ear pads" for my poor sore ears. And he most definitely didn't wash his hands before he began any of the work (like the paperwork told me he would.) lol Other than that it was great! Thank you Apria! New customer here!

Shane Kearney

Aug 2024

via Google ↗ · Report

Apria has been the worst company to deal with. They had been billing me through email that I never agreed to and never received emails from, I called several time never fix, then told that the company that does the billing is not preferred provider but they are a preferred provider just not the company that does the billing. Then they turned me into collections. What a joke. If you can avoid Apria I would, btw you can get you cpap supplies way cheaper online than you get through them. Sad, I rate them a fat zero if I could.

W A

Oct 2019

via Google ↗ · Report

Local people are great... Apria itself is a NIGHTMARE! Billing error, lies, inept reps. If I could give this company a negative rating I would. They have been billing us for months for supplies. Because of history I have asked for an itemized bill. It has take six months to finally get a computer printout of what they say we got. Hardly decipherable AND they tell me the insurance company paid 28.00 BUT the insurance company was never billed. No EOB available, Insurance can't find any claims. We only have one insurance and have had them for the last 15 years. No changes in ID numbers during this time. This company needs to be investigated. RESPONSE TO YOUR RESPONSE.... I HAVE RESPONDED TO YOUR REQUEST FOR MORE INFORMATION. LETS SEE IF YOU DO ANYTHING ABOUT YOUR BILLING COMPANY. I DOUBT YOU EVEN RESPOND TO MY EMAIL TO YOUR RESPONSE. YOU ASKED AND YOU HAVE YOUR REPLY!

Lorinda McKinnon

Apr 2017

via Google ↗ · Report

Apria has been a nightmare of inaccurate billing, inept customer service, and unexplained credit card deductions. I would purchase my equipment online before I ever used them again.

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Washington disclosure statement, dated October 24, 2026, under the Elder and Vulnerable Adult Referral Agency Act (RCW 18.330).

(a) Agency: MyLivingChoice LLC (MyLivingChoice.com), 8705 N. Cypress Ct, Kansas City, MO 64156, (816) 226-7772.

(b) Client: the person sending this request.

(c) Fees: you pay us nothing. If you hire an agency we introduced you to, or whether or not you do, that agency pays us a flat fee for the introduction, billed to the agency monthly. If you ask, we will tell you the amount of the fee for any agency we refer you to.

(d) Services: MyLivingChoice is a free service that helps families find senior living and care at home. We gather a short intake about the care needed, suggest agencies that appear able to meet those needs, and introduce you to the ones you choose. For you specifically, we will introduce you to Apria Healthcare and share with it your name, contact details and the care needs you described, nothing more.

(e) We will never ask you to waive any claim for loss of personal property or injury, or any right you have under state or federal law.

(f) We work with both you and the agency in the same transaction: the agency pays us, and we are introducing you to it. To obtain or share confidential health care information about the person who needs care we need your authorization, which you give for the agencies named above by acknowledging this statement.

(g) Tours: we do not tour agencies as a matter of course. Our information comes from the agency itself, its state licence record and public sources. We have not toured Apria Healthcare.

(h) You may stop using our service, or switch to another referral agency, at any time and for any reason, with no penalty and no cancellation fee.

(i) Refunds: because you pay us nothing, there is nothing to refund to you. If a community pays us a fee for your placement and the resident dies, is hospitalized or moves to another setting for more appropriate care within the first thirty days after admission, we refund the community a prorated share of the fee for the days not used, as RCW 18.330.090 requires.

(j) Complaints about a referral agency may be filed with the Washington State Office of the Attorney General, Consumer Protection Division (Consumer Resource Center), 800 5th Ave, Suite 2000, Seattle, WA 98104-3188, 1-800-551-4636 in Washington, 1-206-464-6684 from outside the state, https://www.atg.wa.gov/file-complaint.

(k) Neither MyLivingChoice nor anyone who works on referrals for it, nor their immediate family members, has any ownership interest in any agency we refer families to.

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Sending your request signs the Washington statement above with the name you entered, dated now, and authorizes us to share your name, contact details and care needs with the communities or agencies you chose. By submitting, you're okay with us and Apria Healthcare reaching out by phone, email or text.Always free for families. You choose which agencies hear from you, and we never rank agencies by what they pay us. An agency we introduce you to pays us a flat fee for the introduction, whether or not you hire them, never you. Those agreements are our only tie to the agencies we list. If an agency stops meeting our qualifications, for example its licence lapses, we stop listing it as an option. How we work · FAQ

Frequently Asked Questions

What types of care does Apria Healthcare offer?

Apria Healthcare offers Home Health.

Where is Apria Healthcare located?

Apria Healthcare is located at 251 N Main St B in Colville, Washington.

What do families say about Apria Healthcare?

Apria Healthcare carries a 2.5 out of 5 rating from 6 Google reviews. A few reviewers mention helpful local staff, but the overall rating reflects frustration with the company's administrative handling. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Apria Healthcare?

Submit the Request Information form on this page, or contact Apria Healthcare directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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