MyLivingChoice

Apria Healthcare

2891 Benedum Dr

4.3(19 ratings)· Bridgeport average: 4

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Apria Healthcare logo
Apria Healthcare, photo 11 / 5

Quick Facts

Service type
Home medical equipment delivery, not residential housing
Clinical focus
Equipment support for COPD, sleep apnea, wound therapy

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for Apria Healthcare in Bridgeport focus almost entirely on the company's customer service and billing operations rather than in-person care, since this is a home medical equipment and home health/hospice supplier rather than a residential community. Feedback is sharply split: local office staff are described as friendly and helpful, while the call-center and billing side draws strong complaints.

What reviewers praise

  • Local office staff described as friendly and helpful
  • Staff took time to educate on oxygen equipment use
  • Positive experience getting needed equipment sorted out

What reviewers flag

  • Multiple reports of long holds and being disconnected by call center
  • Several reviewers found phone representatives hard to understand or uninformed
  • Reports of confusing billing and insurance-related contract issues
  • One report of losing months of payments after an insurance change

AI-generated from reviews and community data.

Apria Healthcare is a home health agency serving Bridgeport, West Virginia offering Home Health. Families rate it 4.3 out of 5 across 19 reviews.

About Apria Healthcare

Apria Healthcare is a home health agency serving clients in Bridgeport, West Virginia.

Reviewers offered mixed feedback about the company. Several noted difficulties with the business operations and customer service phone lines, citing slow responsiveness and communication challenges. By contrast, others praised staff at the location for being friendly and helpful, with one reviewer describing how they received education about their equipment needs.

Types of Care at Apria Healthcare

Home Health

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Reviews of Apria Healthcare

4.3overall · 19 ratings combined

4.3★ on Google (19)

Kevin Barr

Nov 2025

via Google ↗ · Report

My poor knowledge of oxygen put me in a bit of a bind. The good people took the time to educate me and got me what I need.

Martha Jones

May 2023

via Google ↗ · Report

The staff at the location are very nice. The people on the customer service suck. The person I am waiting on hold for (Grace) most likely NOT her real name like every one of them who answer the phones for Apria are hard to understand and are not competent enough to do the job correctly. I asked Grace is I was on a recorded line, she said yes I was then when I asked her why she didn't tell me she put me on hold for 10 minutes then hung up on me.

Sara Transfer

Apr 2023

via Google ↗ · Report

Gave 1 star as i couldn't put 0! The business end of the company is difficult to work with and unsatisfactory endings! They drag thier feet with EVERYTHING! This includes MULTIPLE call centers with representatives with heavy accents that are difficult to understand whom know little about thier positions or thier job. Asking if there was another rep. Or State Side Rep I could speak wasn't honored. I was supposed to have documents emailed while rep. was on phone for 10hrs! I'd be put on hold and then hung up on multiple times. I invested a lot of time and money with this company that was very unsatisfactory, and accomplished nothing! I've never had a place or so called company so unprofessional and unpleasant to work with! They will try and steal money right from underneath you! MAKE SURE you read thier contracts before signing ANYTHING WITH APRIA as a simple change of insurance means that even if you've paid 6-7 month of payments that you have to start entirely over with them (another 10 months and you dont get the money you already spent back!) 💯 ABSOLUTELY HORRIBLE EXPERIENCE!

Nancy Lockwood

Apr 2023

via Google ↗ · Report

The business end of the company is difficult to work with and unsatisfactory endings. This includes a call center with representatives with heavy accents that are difficult to understand. Asking if there was another rep. I could speak wasn't honored. I was supposed to have documents emailed while rep. was on phone. She put me on hold and then I was disconnected. Emails I sent from her original test email received no response. I invested a lot of time on a call that was very unsatisfactory, and accomplished nothing!

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Frequently Asked Questions

What types of care does Apria Healthcare offer?

Apria Healthcare offers Home Health.

Where is Apria Healthcare located?

Apria Healthcare is located at 2891 Benedum Dr in Bridgeport, West Virginia.

What do families say about Apria Healthcare?

Apria Healthcare carries a 4.3 out of 5 rating from 19 Google reviews. Reviews for Apria Healthcare in Bridgeport focus almost entirely on the company's customer service and billing operations rather than in-person care, since this is a home medical equipment and home health/hospice supplier rather than a residential community. Feedback is sharply split: local office staff are described as friendly and helpful, while the call-center and billing side draws strong complaints. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Apria Healthcare?

Submit the Request Information form on this page, or contact Apria Healthcare directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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