Phil Poling
Mar 2026
People in the main office were very friendly
1 / 5Quick Facts
- Service type
- Home medical equipment delivery, not residential housing
- Clinical focus
- Equipment support for COPD, sleep apnea, wound therapy
What Families Think
Reviews for Apria Healthcare in Bridgeport focus almost entirely on the company's customer service and billing operations rather than in-person care, since this is a home medical equipment and home health/hospice supplier rather than a residential community. Feedback is sharply split: local office staff are described as friendly and helpful, while the call-center and billing side draws strong complaints.
The Good
- Local office staff described as friendly and helpful
- Staff took time to educate on oxygen equipment use
- Positive experience getting needed equipment sorted out
The Bad
- Multiple reports of long holds and being disconnected by call center
- Several reviewers found phone representatives hard to understand or uninformed
- Reports of confusing billing and insurance-related contract issues
- One report of losing months of payments after an insurance change
AI-generated from reviews and community data.
About Apria Healthcare
Apria Healthcare is a home health and hospice community in Bridgeport, West Virginia.
Families rate Apria Healthcare 4.3 out of 5 based on 19 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care
Home Health and Hospice
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Help Me ChooseReviews
4.3overall · 19 ratings combined
4.3★ on Google (19)
Kevin Barr
Nov 2025
My poor knowledge of oxygen put me in a bit of a bind. The good people took the time to educate me and got me what I need.
Martha Jones
May 2023
The staff at the location are very nice. The people on the customer service suck. The person I am waiting on hold for (Grace) most likely NOT her real name like every one of them who answer the phones for Apria are hard to understand and are not competent enough to do the job correctly. I asked Grace is I was on a recorded line, she said yes I was then when I asked her why she didn't tell me she put me on hold for 10 minutes then hung up on me.
Sara Transfer
Apr 2023
Gave 1 star as i couldn't put 0! The business end of the company is difficult to work with and unsatisfactory endings! They drag thier feet with EVERYTHING! This includes MULTIPLE call centers with representatives with heavy accents that are difficult to understand whom know little about thier positions or thier job. Asking if there was another rep. Or State Side Rep I could speak wasn't honored. I was supposed to have documents emailed while rep. was on phone for 10hrs! I'd be put on hold and then hung up on multiple times. I invested a lot of time and money with this company that was very unsatisfactory, and accomplished nothing! I've never had a place or so called company so unprofessional and unpleasant to work with! They will try and steal money right from underneath you! MAKE SURE you read thier contracts before signing ANYTHING WITH APRIA as a simple change of insurance means that even if you've paid 6-7 month of payments that you have to start entirely over with them (another 10 months and you dont get the money you already spent back!) 💯 ABSOLUTELY HORRIBLE EXPERIENCE!
Nancy Lockwood
Apr 2023
The business end of the company is difficult to work with and unsatisfactory endings. This includes a call center with representatives with heavy accents that are difficult to understand. Asking if there was another rep. I could speak wasn't honored. I was supposed to have documents emailed while rep. was on phone. She put me on hold and then I was disconnected. Emails I sent from her original test email received no response. I invested a lot of time on a call that was very unsatisfactory, and accomplished nothing!
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