Dewanna Perrin
May 2026
Company rarely answers the phone, supervisor is not professional and company trash
Apex Health Services
540 Oakmont Ln4.4(33 ratings)· Westmont average: 3.9
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1 / 4Quick Facts
- Medicare quality
- 3.0 of 5 stars
- Medicare certified
- Since 2007
- Staffing concern
- One report cited only two nurses citywide
- Care type
- Provides home health and hospice services only
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Apex Health Services is a home health and hospice provider in Westmont, Illinois, with a 4.4-star average from 33 Google reviews. Most reviews come from caregivers describing a smooth hiring and orientation process, while a smaller number of client families report mixed experiences with billing and consistency of care.
What reviewers praise
- Friendly, welcoming office staff during hiring/orientation
- Individual caregivers praised by name for great care
- Responsive customer service reported by several reviewers
- High overall Google rating from many reviewers
What reviewers flag
- One report of unauthorized billing without family consent
- One detailed report of inconsistent scheduling and missed follow-ups
- Reports of unprofessional supervisors and poor phone responsiveness
- One reviewer described the agency as understaffed for its service area
AI-generated from reviews and community data.
Apex Health Services is a home health agency serving Westmont, Illinois offering Home Health. Families rate it 4.4 out of 5 across 33 reviews.
About Apex Health Services
Apex Health Services is a home health agency serving clients in Westmont, Illinois. Medicare-certified since 2007, the agency provides skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide visits.
According to CMS data, Apex Health Services holds a 3.0 star quality rating. The agency operates as a proprietary provider.
Types of Care at Apex Health Services
Home Health
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Help Me ChooseReviews of Apex Health Services
4.4overall · 33 ratings combined
4.4★ on Google (33)
Truth Told
Mar 2026
Horrible company to work for! They always hiring, but never have any shifts for people. They have different departments. If u work under apex hospice I believe you will be working up on the Michelle who will ignore your calls if you don’t take a three hour shift and you take the bus etc how attitude change when I told her I was resigning . They also have a lady calling you about shifts, but do not want to give address if she’ll give you the ZIP Code as if you can look that up and you’re taking Cta. She seems incompetent. They were rude and misleading!! A waste of time.. a lot of run around!! Responding to the owner below. Nah this the right place and u know it! Yall are unprofessional period…
Dan Murphy
Jul 2025
Tuanna has been excellent with my mother. Thank you so much for the work you do.
Bernice Horton
Feb 2025
Great Team to work with.
Toni Montgomery
Jan 2025
Very infighting and a lot of information and very helpful
Medicare Quality of Care
Apex Health Services is a Medicare-certified home health agency (certified since 2007). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
3.0 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
4.0 / 5 patient survey rating
- Would definitely recommend the agency67%US 79%
- Rated their overall care 9 or 10 out of 1077%US 85%
- Care was given in a professional way91%US 89%
- The team communicated well87%US 86%
- The team discussed medicines, pain and home safety78%US 82%
61 completed patient surveys, 28% response rate.
Hospital outcomes
- Discharged to the community71%US 80%Worse than
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)10%US 11%Same as
How patients did
- Care started within 2 days of referral99%US 94%
- Patients got better at walking or moving around87%US 83%
- Patients got better at getting in and out of bed85%US 83%
- Patients got better at bathing85%US 86%
- Patients' breathing improved81%US 85%
- Patients got better at taking medications correctly82%US 81%
- Patients who had a fall with major injury (lower is better)1%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations46%US 61%
Service area
Apex Health Services reports serving 139 ZIP codes, including Chicago, Schaumburg, Elgin, Joliet, Arlington Heights, Aurora, Crystal Lake, Downers Grove, Hoffman Estates, Orland Park and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 147921. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Apex Health Services offer?
Apex Health Services offers Home Health.
Where is Apex Health Services located?
Apex Health Services is located at 540 Oakmont Ln in Westmont, Illinois.
What do families say about Apex Health Services?
Apex Health Services carries a 4.4 out of 5 rating from 33 Google reviews. Most reviews come from caregivers describing a smooth hiring and orientation process, while a smaller number of client families report mixed experiences with billing and consistency of care. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from Apex Health Services?
Yes. Apex Health Services is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.0 out of 5 stars.
Do I need a referral to use Apex Health Services?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Apex Health Services?
Submit the Request Information form on this page, or contact Apex Health Services directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Apex Health Services? Claim this listing to update photos, pricing, and details. It's free.
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