jen levengood
Feb 2026
I am writing to express my deep concern regarding the level of care provided to my family member who began receiving services at the start of February. She requires round-the-clock care seven days a week as she is bedridden and unable to attend to her basic needs independently. On multiple occasions, my family member has been left unattended due to caregiver call-offs or scheduling issues, leaving her without essential assistance. Despite notifying the on-call staff, we have encountered challenges in securing immediate support. This situation is distressing as it jeopardizes my loved one's access to food, water, medications, and emergency assistance. I am dismayed by the lack of accountability and support demonstrated by the agency in ensuring consistent care for my family member. The recent incident during a snowstorm, where she was left unattended, is particularly alarming and unacceptable. Since being referred to this agency, we have experienced ongoing disappointments and discrepancies between the promised level of care and the actual services provided. It is disheartening to witness the failure to uphold the standards of care that were initially assured to us. The agency needs to address these critical issues promptly and implement measures to ensure the reliable and continuous care that my family member urgently requires. I only hope that they will take immediate action to rectify these concerns and restore our confidence in the agency's ability to deliver the necessary support.
