1 / 2Home Health Compare
Reviews for this home health agency are sharply split: several families praise individual nurses and therapists for compassionate, skilled care, while others describe serious breakdowns in scheduling, communication, and management that disrupted therapy and care plans. Multiple recent reviews raise concerns about missed appointments, staff turnover, and difficulty reaching or getting help from the office.
AI-generated from reviews and community data.
Alternative Home Health Care is a home health agency serving Methuen, Massachusetts offering Home Health. Families rate it 4.1 out of 5 across 75 reviews.
Alternative Home Health Care is an in-home nursing and rehabilitation care agency serving Methuen, Massachusetts, along with locations in New Hampshire and Florida. The agency provides in-home nursing care, rehabilitation services, and assistance with daily activities for individuals with medical and mental health needs who wish to remain in their own homes and communities.
The agency offers personalized in-home care services tailored to meet each client's unique needs, supporting individuals of all ages. Services include medical support, assistance with daily activities, and companionship. Alternative Home Health Care is owned and operated by nurses with over 20 years of healthcare experience, with the past 10 years focused on home care management. The team includes carefully selected and trained healthcare professionals, with permanent staff available on weekends and evenings and an RN on call 24/7.
In addition to nursing care, Alternative Home Health Care provides non-emergency medical transportation services to help clients attend medical appointments, social engagements, and handle daily errands. These services are designed to help individuals maintain their independence and stay connected with their communities while ensuring safe, reliable transportation.
Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.
Help Me Choose4.1overall · 75 ratings combined
4.1★ on Google (75)
Debra Matthei
Jun 2026
My visiting nurse, Jessica was excellent. She was always on time and very caring and polite. My Occupational Therapist, Jane Mazerall was a person I thought I may not need. I was mistaken! Jane was a big help teaching my how to move and care for myself. She also got me support items from the Senior Center in town such as a bed rail and a seat for the shower. She also taught me exercises to strengthen my body as I was recovering from surgery. Thanks to both of them. A+
Eder Moran
May 2026
Absolutely unprofessional! We were waiting for OT and PT to come Tuesday and nothing happened. No phone call no nothing. I called this morning (Wednesday 5/27) and asked to speak with a supervisor to ask for a discharge and they hung up on me. Tried calling again and the lady who picked up the phone was unprofessional asking me “what do I want” If I could go through that phone and handle business I would have but I calmed down left another voicemail and waited. Finally around 9ish supervisor called me back and I asked for my wife to be discharged so we can find another place to care for her with therapy. It’s 4pm now and her case manager told me they been going back And fourth and still haven’t gotten discharged so now we loose another day of no therapy! I wouldn’t trust this place if it was the last place on earth. Completely disgusting! Do better! People asking for these services already going through a lot to be dealing with this kind of attitude and care.
Ivette Thomson
May 2026
In the past two years my husband with TBI has been assigned 5 different Physical Therapists due to significant company turnarounds. It has been disruptive for him as he relies on consistent healthcare management for quality of care. It takes several treatments each time before he trusts them enough to cooperate. His therapy sessions were also decreased to 1x week.
Nancy Lausier
Apr 2026
Nancy Kamau has been excellent, extremely caring, gentle, thorough and supportive. She explains her process with my care and listens to my questions and answers honestly and with detail. She has been a vital part of my recovery. She is one in a million and I would recommend her highly as a VNA nurse. She’s 5 stars ⭐️!
Gen X
Jan 2025
First time using this company was a good experience, but perhaps the management changed. I personally spoke with the manager to arrange home health care for my mother. Initially, she was being belligerent about not providing the service without a prescription for both nursing and OT. After arguing this point, I told her to contact the surgeons office for the additional prescription they needed. One day later, she assured me she had everything she needed to proceed. Fast forward a few weeks in anticipation of the first appointment and no one calls or shows up. My mother called the office and they said they had no prescription for a home nurse. It's hopeless to argue with incompetent representatives. I asked my mother to cancel all requests, we'll be looking elsewhere for real care.
Alternative Home Health Care is a Medicare-certified home health agency (certified since 2011). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
4.0 / 5
Medicare star rating
Services offered
What patients say
1.0 / 5 patient survey rating
156 completed patient surveys, 9% response rate.
Hospital outcomes
How patients did
Service area
Alternative Home Health Care reports serving 94 ZIP codes, including Cambridge, Haverhill, Lowell, Lynn, Waltham, Lawrence, Somerville, Arlington, Lexington, Medford and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 227538. National figures are the average across all certified agencies.
Alternative Home Health Care offers Home Health.
Alternative Home Health Care is located at 160 Merrimack St #1 in Methuen, Massachusetts.
Reviews for this home health agency are sharply split: several families praise individual nurses and therapists for compassionate, skilled care, while others describe serious breakdowns in scheduling, communication, and management that disrupted therapy and care plans. Multiple recent reviews raise concerns about missed appointments, staff turnover, and difficulty reaching or getting help from the office.
Yes. Alternative Home Health Care is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 4.0 out of 5 stars.
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
Submit the Request Information form on this page to connect with Alternative Home Health Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Alternative Home Health Care? Claim this listing to update photos, pricing, and details. It's free.
Other senior living options within 25 miles of Methuen.
Lawrence, Massachusetts2.2 mi
4.1(13)
Skilled Nursing / Long Term Care
Lawrence, Massachusetts2.2 mi
4.1(60)
Assisted LivingMemory CareSkilled Nursing / Long Term Care
Methuen, Massachusetts2.3 mi
5(26)
Independent Living
North Andover, Massachusetts2.3 mi
4.8(28)
Assisted LivingIndependent Living
Methuen, Massachusetts2.3 mi
4.5(350)
Skilled Nursing / Long Term Care
Methuen, Massachusetts2.3 mi
4.1(90)
Skilled Nursing / Long Term Care