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Alliance Health At West Acres

804 Pleasant Street

3.7(49 ratings)· Brockton average: 4

Alliance Health At West Acres, photo 11 / 2

Quick Facts

Total units
138
Medicare rating
4 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
138
Certification
JCAHO certified with 2023 AHCA/NCAL Silver Award
Respiratory care setup
In-wall oxygen systems throughout the facility
Specialized medical care
Post-surgical drain and PleurX catheter management on-site
Short-term stay options
Offers respite stays and hospice care units

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Alliance Health at West Acres is a 130-bed skilled nursing and rehab facility in Brockton that draws strong praise for compassionate end-of-life and dementia care, cleanliness, and communicative staff, but also has serious complaints about medication errors, slow response to call lights, and abrupt or poorly planned discharges. Reviews are sharply split between families who felt deeply supported through a loved one's final months and one describing dangerous lapses in medical and discharge care.

What reviewers praise

  • Compassionate, attentive care for dementia and end-of-life residents
  • Staff described as respectful to residents and families
  • Clean rooms and no foul odors noted by visitors
  • Active family council involving relatives in care
  • Quick identification and treatment of a misdiagnosed infection

What reviewers flag

  • One report of medication errors and wrong meds given
  • One report of CNAs slow to respond, residents left in wet diapers
  • One report of inedible or unseasoned food
  • One report of inadequate discharge planning after a hospital stay

AI-generated from reviews and community data.

Alliance Health At West Acres is a senior living community in Brockton, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.7 out of 5 across 49 reviews.

About Alliance Health At West Acres

Alliance Health at West Acres is a skilled nursing and rehabilitation facility in Brockton, Massachusetts, offering 130 beds in a newly renovated, state-of-the-art setting. The center provides 24/7 skilled nursing care personalized to meet each resident's needs, along with physical, occupational, and speech therapies available in-house.

The facility offers specialized units for different care needs, including a unit for patients recently discharged from the hospital, a unit providing custodial care, respite stays, and hospice care. Post-operative and surgical drain care, including PleurX Catheter Management, is also available. For residents with respiratory or pulmonary care needs, the facility features in-wall oxygen systems throughout.

Rehabilitation services focus on helping residents achieve the highest level of independence following illness or injury. Physical therapy includes tailored treatment to improve mobility, reduce pain, and enhance overall physical well-being, along with individualized exercises to regain skills for daily living. Speech therapy provides personalized interventions to improve communication, cognition, and swallowing.

The center offers a wide range of recreational and social activities to support all aspects of residents' experience. Alliance Health at West Acres is JCAHO certified and received the 2023 Silver Award from AHCA/NCAL.

Types of Care at Alliance Health At West Acres

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Alliance Health At West Acres

3.7overall · 49 ratings combined

3.7★ on Google (49)

Teddy Will

Jun 2026

via Google ↗

Do NOTTTT send any one you truely love here and I really mean that. Nurses do not hand out right medication, or they’ll give your loved ones medication they’re allergic to, the CNAs are worse, they leave their residents in wet diapers, my mother got yelled at for no reason at all and the food is unseasoned and horrible. It’s nothing but disrespect and treating your loved ones like they mean nothing. I don’t even know how this place is still open… if I could give 0 starts I would.

Alyssa Collaro

Mar 2026

via Google ↗

My mother-in law was admitted after fracturing her femur. Care was horrible. CNA's fail to respond to call lights leaving her on the commode for 45+ minutes, food inedible. She didn't receive rehabilitative services during the first 10 days becuase they could not understand her post op reports but weren't doing their due dilligence to gather the information either. No support from social services to help to complete PFMLA paperwork needed for work or support. After her first post-op appointment last Friday 3/6, they finally determined "she did not have a full knee replacement" which we had been telling them all along, and finally began to work with her in OT/PT only for her to be discharged not even 4 days later with less than 24 hours notice. We have no at home care plan, supports or ability to physically support her at home as there was ZERO discharge planning. Her son and father had to physically carry her in the house and into the living room because she is non weight bearing. The biggest kicker. She developed pneumonia this weekend while there, and is high risk due to COPD but they still discharged her with antibiotics and prednisone. So not even 24 hours later we are back in the hospital.

Euriana Depina

Feb 2026

via Google ↗

My grandmother resided at West Acres for the last couple of years on Station 3 until her passing on August 28, 2025. My family and I could not be more grateful for the care she received. The staff on Station 3 are truly heaven sent. Caring for someone with dementia requires an incredible amount of patience, compassion, and understanding. It means meeting them where they are, staying calm during moments of confusion, repeating things without frustration, and offering reassurance when they feel scared or unsure. The staff at West Acres did exactly that every single day. They showed my grandmother genuine compassion, dignity, and respect. They treated her like family and always made sure she was comfortable, safe, and cared for. During some of the hardest moments, they supported not only her but our entire family with kindness and empathy. I also want to thank everyone who played a role in her care, the housekeepers who kept her room clean and welcoming, the front desk staff who always greeted us warmly, the dietary team who made sure her meals were prepared with care, the social worker who guided us with compassion, and the case management team who helped us navigate everything along the way. Every single person contributed to her comfort, dignity, and overall well being. Especially Manny for being her safe and comfort person and for always going above and beyond for her. We will forever be thankful for the love and dedication they showed her until the very end. Station 3 will always hold a special place in our hearts.

Kate Wilson

Dec 2025

via Google ↗

My sister and I are forever grateful to have found West Acres-Brockton for our mom’s last year of life. The entire team is so respectful to the residents in their care, including the families and friends who visit. Charlene, Christine, and Kaila have been especially sensitive and sensational during mom’s last months, communicating with clarity and helping us be as ready as possible for this monumental moment. I wish all families the peace that the care team at West Acres have granted our mother and us.

Anne Stein

Nov 2025

via Google ↗

Let's be honest: no one wants to send a loved one to a nursing home. My sister and I toured several nursing homes, and often left in tears at the thought of placing mom in their care. West Acres stood out in ways that made a difficult decision feel like the right decision. What we first noticed (and noticed every time we visited) is that the place was clean and there were no foul smells. Mom had very advanced Alzheimer's and required a hoyer lift. From the moment she arrived, her intake was seamless. Mom was mostly non-verbal, and Nurse Jamie advocated for her and really took the time to get to know her. Subsequently, I received several calls from other staff members (chef, activities director, etc) inquiring about her likes/dislikes, food preferences, types of activities she enjoys or might be able to participate in - an effort to get to know mom as a person, not a patient. There is also an active family council that made a real effort to involve family members. Whenever I visited mom at WA (mostly unannounced), she was always in clean clothes and her bed always looked clean. She arrived at WA with a misdiagnosed infection that the staff had healing in no time. Additionally, the grounds are lovely with a back deck overlooking a field that made for nice outdoor time with mom, something she always loved. Mom passed away at West Acres, and they made her transition and our final time with her private and respectful. I am sure that no place is perfect, but West Acres took very good care of someone very important to us, and made her important to them.

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Government Inspection History

3 inspection visits in the last three years, 23 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Sep 19, 2025Fire Safety StandardHealth Standard6 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 2, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 2, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 27, 2025

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 27, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 27, 2025

  • Provide timely, quality laboratory services/tests to meet the needs of residents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 27, 2025

Aug 29, 2024Fire Safety StandardHealth Standard7 citations
  • Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 9, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 4, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 4, 2024

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 9, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 9, 2024

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 9, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity C of L: potential for minimal harm, widespreadCorrected Nov 9, 2024

Jul 27, 2023Fire Safety StandardHealth Standard10 citations
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 5, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 5, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 5, 2023

  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 5, 2023

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 5, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2023

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2023

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2023

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2023

  • Ensure each resident receives an accurate assessment.

    Severity B of L: potential for minimal harm, patternCorrected Sep 5, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Alliance Health At West Acres offer?

Alliance Health At West Acres offers Skilled Nursing / Long Term Care.

Where is Alliance Health At West Acres located?

Alliance Health At West Acres is located at 804 Pleasant Street in Brockton, Massachusetts.

What do families say about Alliance Health At West Acres?

Alliance Health at West Acres is a 130-bed skilled nursing and rehab facility in Brockton that draws strong praise for compassionate end-of-life and dementia care, cleanliness, and communicative staff, but also has serious complaints about medication errors, slow response to call lights, and abrupt or poorly planned discharges. Reviews are sharply split between families who felt deeply supported through a loved one's final months and one describing dangerous lapses in medical and discharge care.

How did Alliance Health At West Acres do on recent health and safety inspections?

Alliance Health At West Acres had 3 government inspection visits in the last three years, with 23 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Alliance Health At West Acres?

Submit the Request Information form on this page, or contact Alliance Health At West Acres directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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