Hal Moss
Sep 2024
All Seasons' excellence would have been quite obvious to us even if we had not had to deal with several less-competent facilities earlier in the process of managing our parents' care, but those experiences made us even more impressed with All Seasons and its staff, management, and philosophy of care. All Seasons' greatest asset is its staff of extraordinary caregivers, who are amazingly patient with the very difficult demands of memory-care residents, precisely tuned in to their needs and wants, and excruciatingly careful about every detail of their care. Their great staff includes - and is clearly a result of - their excellent, hard-working, and eagle-eyed management, from the brilliant house manager who seems like she's on the job all day every day making sure her residents are well cared for, to the wonderful Operations Director who carefully supervises all the houses, to the owner himself, who supports and encourages his staff to learn and grow and realize his expectations of excellence. The words "tender-loving care" are sometimes overused but they are appropriate to use here. When we brought our dad here we were promised care in more than just the physical sense: we were promised that he would receive attention, compassion, and love - and that he did, in great abundance. Not only was dad pretty well spoiled by his caregivers at All Seasons, but so were we, his family! - because All Seasons uniquely understands that residents' families are a significant component of the care equation. When dad was at his previous facilities, our (well-placed) anxieties about his (often inadequate) care most certainly were visible to him and most certainly resulted in anxieties of his own. When dad moved into All Seasons, we were able to finally relax for the first time in several years! And from a social perspective, All Seasons more than made up for its smaller community size thanks to their greater staff-to-resident ratio and their constant fostering of social interaction: dad saw a much more active community of people to befriend at All Seasons than he ever did at his previous, much larger, facility, where residents were much less engaged because staff was spread way too thin. We love how this facility is set in a beautiful rural setting with lovely views. Each resident has a large private room with private bath and a French door allowing unrestricted access to the wraparound porch and the fresh country breezes. The property is fenced for security so the residents can take advantage of their freedom to roam outdoors without fear that they'll wander off the property. This was the one place dad lived where he did not complain he was "in prison". And while All Seasons' facilities are small - six residents each - their care model makes them feel like one of the big guys (minus the big guys' excuses, overpromises, bureaucracy, and inflexibility). Most small six-bed homes have only one overnight staff member, asleep in a dorm but available to be woken if needed. The big guys (including All Seasons!) have formal NOC shift staff - as in NOCturnal (meaning "awake overnight"). Knowing that someone would be awake and keeping an eye on dad and his fellow residents at all times was very important to us - and having met the overnight staff on several occasions, we felt very confident that they met the same exacting standards, and were just as capable caregivers, as the daytime staff. In short, and in summary, All Seasons is the one care facility that made us feel that dad was receiving the kind of care we wanted him to receive, from people who cared about him as much as we did. And now that dad is gone, we not only miss him, but we miss his caregivers and his fellow residents quite a lot! Our family has already recommended All Seasons to other families seeking the highest-quality elder care available, and we would not hesitate to recommend them again. They are, simply put, the best, bar none
