MyLivingChoice

Aliya of Palatine

24 South Plum Grove Road

3.9(30 ratings)· Palatine average: 4.7

Aliya of Palatine, photo 11 / 5

Quick Facts

Total units
69
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
69
Memory care security
Locked memory care unit with no elopements
Stay length options
Offers short-term rehab and long-term stays

What Families Think

Reviewers describe Aliya of Palatine as a place with genuinely caring staff and strong leadership under administrator Morgan and Director of Nursing Rose, with many families praising the compassionate, attentive care their loved ones received. However, several reviewers report serious concerns about slow response times to call lights, understaffing, and inconsistent oversight, particularly around rehab and medication management.

The Good

  • Staff described as compassionate, attentive, and caring
  • Strong praise for administrator and director of nursing leadership
  • Facility described as clean by multiple reviewers
  • Locked memory care unit prevented elopement risk
  • Quick, effective response during a medical emergency

The Bad

  • Multiple reports of slow response to call buttons (25-45 min waits)
  • One report of understaffing, citing 1 nurse for 34 patients
  • Reports of unexplained bruising and over-medication concerns
  • Some reviewers found it overpriced or in need of remodeling

AI-generated from reviews and community data.

Aliya of Palatine is a senior living community in Palatine, Illinois offering Memory Care and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.9 out of 5 across 30 reviews.

About Aliya of Palatine

Aliya of Palatine is a skilled nursing and long-term care facility in Palatine, Illinois with a licensed capacity of 69 residents, including a locked memory care unit.

Family experiences at the facility diverge sharply. Several families praise the attentiveness and compassion of nursing staff, particularly on the memory care floor, noting that residents' needs are met promptly and with genuine care. One family wrote, "the staff handles every situation with incredible patience and kindness." Families also highlight the welcoming nature of admissions staff and the cleanliness of the facility. However, multiple families report serious concerns: long delays in response to call buttons (up to 45 minutes for post-surgical patients needing bathroom assistance), inadequate supervision of residents with wandering or behavioral needs, missed therapy appointments unrelated to residents' conditions, and poor communication from management regarding resident welfare and medication administration. Staffing shortages and budget constraints are cited as contributing factors.

Aliya of Palatine holds a 3.9 out of 5 Google rating based on 30 reviews, reflecting this split experience. Families considering admission should weigh the positive reports of staff kindness and memory care management against documented concerns about responsiveness and oversight.

Types of Care at Aliya of Palatine

Memory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Aliya of Palatine

3.9overall · 30 ratings combined

3.9★ on Google (30)

Jolene Horn

May 2026

via Google

Needs remodel, staff mostly good, overpriced for what u get for someone living there

Babubhai Patel

May 2026

via Google

My wife had knee replacement. She was addmited there on<br>Saturday May 2nd 2026 arround 7: PM She was not able to move by her self, She need to go to washroom, She push button for<br>assintent, no body come to help her until 45 minutes.She was there for her knee therapy, Monday some one came did her speech therapy, which is not related to her knee. Monday evening 8:15 PM some body come and make her some walk.<br>After surgery, Surgeon gave her leg support for walking. Surgeon instruct her use support only for walking. Sunday night she need to use washroom, halper came after 25 minutes help her to wear leg support, after finsh she came back by her bed, Male halper help her get in to bed, then he was going away, She ask him take off leg support, than he said no need to take off, my wife says please take off, can sleep with leg support, than he said keep it on because at night if you have to use washroom again no need puton again, my wife explain him that she not suppose to sleep with leg support, than he took off.<br>Tuesday May 5th some call us and ask what kind of complains.<br>I was on the phone, ask about therapy, she said that therapist on Aliya Palatine location is on vacation, some come at evening time.MY wife decide to go home. May 6th 2026 in morning manager came<br>said will try to do better but therapist will will come only one time. We left that disaster, ugly, even durty place.<br>My name is Babarbhai Patel

Babubhai Patel

May 2026

via Google

My wife had knee replacement. She was addmited there on Saturday May 2nd 2026 arround 7: PM She was not able to move by her self, She need to go to washroom, She push button for assintent, no body come to help her until 45 minutes.She was there for her knee therapy, Monday some one came did her speech therapy, which is not related to her knee. Monday evening 8:15 PM some body come and make her some walk. After surgery, Surgeon gave her leg support for walking. Surgeon instruct her use support only for walking. Sunday night she need to use washroom, halper came after 25 minutes help her to wear leg support, after finsh she came back by her bed, Male halper help her get in to bed, then he was going away, She ask him take off leg support, than he said no need to take off, my wife says please take off, can sleep with leg support, than he said keep it on because at night if you have to use washroom again no need puton again, my wife explain him that she not suppose to sleep with leg support, than he took off. Tuesday May 5th some call us and ask what kind of complains. I was on the phone, ask about therapy, she said that therapist on Aliya Palatine location is on vacation, some come at evening time.MY wife decide to go home. May 6th 2026 in morning manager came said will try to do better but therapist will will come only one time. We left that disaster, ugly, even durty place. My name is Babarbhai Patel

Ami Patel

May 2026

via Google

My mom was admitted here after knee surgery, and unfortunately, it’s been one of the worst experiences. She received very little attention, and even simple requests were constantly passed from one staff member to another without resolution.<br><br>I personally called and left multiple messages trying to ensure she received her pain medication and therapy, and no one ever responded. It was incredibly frustrating and concerning, especially when you expect a rehab center to provide attentive and coordinated care for elderly.<br><br>Based on our experience, I would not recommend this facility.

kathy nikas

Apr 2026

via Google

Aliya of Palatine is lovely! so thankful for them

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Government Inspection History

4 inspection visits in the last three years, 28 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 6, 2026Health Complaint1 citation
  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 7, 2026

Jul 18, 2024Fire Safety StandardHealth Standard4 citations
  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 19, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 19, 2024

  • Establish staff and initial training requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 24, 2024

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 24, 2024

Sep 8, 2023Fire Safety StandardHealth Standard7 citations
  • Establish staff and initial training requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 8, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2023

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2023

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2023

  • Provide appropriate foot care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 29, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2023

Dec 9, 2022Fire Safety StandardHealth Standard16 citations
  • Implement emergency and standby power systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 30, 2022

  • Address patient/client population and determine types of services needed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 30, 2022

  • Address subsistence needs for staff and patients.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 30, 2022

  • Establish policies and procedures for sheltering.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 30, 2022

  • Create arrangements with other facilities to receive patients.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 30, 2022

  • Establish staff and initial training requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 30, 2022

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 30, 2022

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 23, 2022

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2022

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2022

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2022

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2022

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2022

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 28, 2022

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Aliya of Palatine offer?

Aliya of Palatine offers Memory Care and Skilled Nursing / Long Term Care.

Where is Aliya of Palatine located?

Aliya of Palatine is located at 24 South Plum Grove Road in Palatine, Illinois.

What do families say about Aliya of Palatine?

Reviewers describe Aliya of Palatine as a place with genuinely caring staff and strong leadership under administrator Morgan and Director of Nursing Rose, with many families praising the compassionate, attentive care their loved ones received. However, several reviewers report serious concerns about slow response times to call lights, understaffing, and inconsistent oversight, particularly around rehab and medication management.

How did Aliya of Palatine do on recent health and safety inspections?

Aliya of Palatine had 4 government inspection visits in the last three years, with 28 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Aliya of Palatine?

Submit the Request Information form on this page to connect with Aliya of Palatine and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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