Jolene Horn
May 2026
Needs remodel, staff mostly good, overpriced for what u get for someone living there
1 / 5CMS Care Compare
Reviewers describe Aliya of Palatine as a place with genuinely caring staff and strong leadership under administrator Morgan and Director of Nursing Rose, with many families praising the compassionate, attentive care their loved ones received. However, several reviewers report serious concerns about slow response times to call lights, understaffing, and inconsistent oversight, particularly around rehab and medication management.
AI-generated from reviews and community data.
Aliya of Palatine is a senior living community in Palatine, Illinois offering Memory Care and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.9 out of 5 across 30 reviews.
Aliya of Palatine is a skilled nursing and long-term care facility in Palatine, Illinois with a licensed capacity of 69 residents, including a locked memory care unit.
Family experiences at the facility diverge sharply. Several families praise the attentiveness and compassion of nursing staff, particularly on the memory care floor, noting that residents' needs are met promptly and with genuine care. One family wrote, "the staff handles every situation with incredible patience and kindness." Families also highlight the welcoming nature of admissions staff and the cleanliness of the facility. However, multiple families report serious concerns: long delays in response to call buttons (up to 45 minutes for post-surgical patients needing bathroom assistance), inadequate supervision of residents with wandering or behavioral needs, missed therapy appointments unrelated to residents' conditions, and poor communication from management regarding resident welfare and medication administration. Staffing shortages and budget constraints are cited as contributing factors.
Aliya of Palatine holds a 3.9 out of 5 Google rating based on 30 reviews, reflecting this split experience. Families considering admission should weigh the positive reports of staff kindness and memory care management against documented concerns about responsiveness and oversight.
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Help Me Choose3.9overall · 30 ratings combined
3.9★ on Google (30)
Jolene Horn
May 2026
Needs remodel, staff mostly good, overpriced for what u get for someone living there
Babubhai Patel
May 2026
My wife had knee replacement. She was addmited there on<br>Saturday May 2nd 2026 arround 7: PM She was not able to move by her self, She need to go to washroom, She push button for<br>assintent, no body come to help her until 45 minutes.She was there for her knee therapy, Monday some one came did her speech therapy, which is not related to her knee. Monday evening 8:15 PM some body come and make her some walk.<br>After surgery, Surgeon gave her leg support for walking. Surgeon instruct her use support only for walking. Sunday night she need to use washroom, halper came after 25 minutes help her to wear leg support, after finsh she came back by her bed, Male halper help her get in to bed, then he was going away, She ask him take off leg support, than he said no need to take off, my wife says please take off, can sleep with leg support, than he said keep it on because at night if you have to use washroom again no need puton again, my wife explain him that she not suppose to sleep with leg support, than he took off.<br>Tuesday May 5th some call us and ask what kind of complains.<br>I was on the phone, ask about therapy, she said that therapist on Aliya Palatine location is on vacation, some come at evening time.MY wife decide to go home. May 6th 2026 in morning manager came<br>said will try to do better but therapist will will come only one time. We left that disaster, ugly, even durty place.<br>My name is Babarbhai Patel
Babubhai Patel
May 2026
My wife had knee replacement. She was addmited there on Saturday May 2nd 2026 arround 7: PM She was not able to move by her self, She need to go to washroom, She push button for assintent, no body come to help her until 45 minutes.She was there for her knee therapy, Monday some one came did her speech therapy, which is not related to her knee. Monday evening 8:15 PM some body come and make her some walk. After surgery, Surgeon gave her leg support for walking. Surgeon instruct her use support only for walking. Sunday night she need to use washroom, halper came after 25 minutes help her to wear leg support, after finsh she came back by her bed, Male halper help her get in to bed, then he was going away, She ask him take off leg support, than he said no need to take off, my wife says please take off, can sleep with leg support, than he said keep it on because at night if you have to use washroom again no need puton again, my wife explain him that she not suppose to sleep with leg support, than he took off. Tuesday May 5th some call us and ask what kind of complains. I was on the phone, ask about therapy, she said that therapist on Aliya Palatine location is on vacation, some come at evening time.MY wife decide to go home. May 6th 2026 in morning manager came said will try to do better but therapist will will come only one time. We left that disaster, ugly, even durty place. My name is Babarbhai Patel
Ami Patel
May 2026
My mom was admitted here after knee surgery, and unfortunately, it’s been one of the worst experiences. She received very little attention, and even simple requests were constantly passed from one staff member to another without resolution.<br><br>I personally called and left multiple messages trying to ensure she received her pain medication and therapy, and no one ever responded. It was incredibly frustrating and concerning, especially when you expect a rehab center to provide attentive and coordinated care for elderly.<br><br>Based on our experience, I would not recommend this facility.
kathy nikas
Apr 2026
Aliya of Palatine is lovely! so thankful for them
4 inspection visits in the last three years, 28 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 7, 2026
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 19, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 19, 2024
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 24, 2024
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 24, 2024
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 8, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2023
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2023
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2023
Provide appropriate foot care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 29, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2023
Implement emergency and standby power systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 30, 2022
Address patient/client population and determine types of services needed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 30, 2022
Address subsistence needs for staff and patients.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 30, 2022
Establish policies and procedures for sheltering.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 30, 2022
Create arrangements with other facilities to receive patients.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 30, 2022
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 30, 2022
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 30, 2022
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 23, 2022
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2022
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2022
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2022
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 28, 2022
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Aliya of Palatine offers Memory Care and Skilled Nursing / Long Term Care.
Aliya of Palatine is located at 24 South Plum Grove Road in Palatine, Illinois.
Reviewers describe Aliya of Palatine as a place with genuinely caring staff and strong leadership under administrator Morgan and Director of Nursing Rose, with many families praising the compassionate, attentive care their loved ones received. However, several reviewers report serious concerns about slow response times to call lights, understaffing, and inconsistent oversight, particularly around rehab and medication management.
Aliya of Palatine had 4 government inspection visits in the last three years, with 28 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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