MyLivingChoice

Aliya of Highwood

50 Pleasant Avenue

3.7(55 ratings)

Aliya of Highwood, photo 11 / 5

Quick Facts

Total units
104
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
104
Building security
Secured entrance monitored by staff

What Families Think

Reviews for Aliya of Highwood are decidedly mixed, with a 3.7 rating built on both effusive praise for rehab outcomes and named staff, and serious complaints about staffing response times and front-desk conduct. Many families highlight successful physical therapy recoveries and a clean, well-run building, while others describe long waits for basic assistance and troubling lapses in care.

The Good

  • Physical therapy repeatedly credited with restoring mobility
  • Named staff (nurses, CNAs, admissions) praised by many families
  • Facility frequently described as clean and well-maintained
  • Admissions team praised for helping navigate insurance and transitions

The Bad

  • Multiple reports of long waits (hours) for call-button assistance
  • Several reviewers cite rude or dismissive front-desk and management interactions
  • Reports of understaffing affecting timely medication and bathroom help
  • One detailed account alleges serious neglect in end-of-life/hospice care

AI-generated from reviews and community data.

Aliya of Highwood is a senior living community in Highwood, Illinois offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Laundry Service and Emergency Call System. Families rate it 3.7 out of 5 across 55 reviews.

About Aliya of Highwood

Aliya of Highwood is a 104-bed skilled nursing and long-term care facility in Highwood, Illinois. The community serves patients recovering from surgery and illness, as well as those requiring ongoing medical care.

Family experiences at Aliya are sharply divided. Those satisfied with care consistently praise the cleanliness of the facility, the professionalism of nursing and therapy staff, and the attentiveness of admissions and management personnel. Families report that rehab therapists helped residents regain mobility after serious health events, and that key staff members, including admissions, social services, and management, demonstrated genuine responsiveness to resident needs. One family wrote, "the caring staff brought me back by restoring my ability to walk." However, other families have reported significant concerns about care quality, describing inadequate wound care, uncomfortable bedding, and insufficient attention to residents' comfort and dignity, particularly in end-of-life situations.

Aliya of Highwood holds a 3.7 out of 5 Google rating based on 55 reviews. Prospective families should carefully discuss care protocols, particularly around wound management and daily care routines, during the admission process.

Types of Care at Aliya of Highwood

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

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Reviews of Aliya of Highwood

3.7overall · 55 ratings combined

3.7★ on Google (55)

brenda mcclinton

Jun 2026

via Google

The place is horrible cook is trash always cold, management is rude and uncaring, and you have to wait for hours to get assistance to the restroom or any kind of help. My friend said she will never come back

Marqueeta Moore

Jun 2026

via Google

Needs some improvement especially management

Maureen Zimmerman

Apr 2026

via Google

Takes 20-25 minutes when requesting help or medicine. Takes 2 1/2 hours to get pain meds. 2 hours to get help to get off the toilet. Air bed deflated 3 times! and other patients come to check why screaming for help doesn’t bring any help. Lay in pee for more than an hour with no help. All to name just a few issues

Katherine Lerman

Mar 2026

via Google

MY BROTHER WAS TRANSFERRED FROM HOSPITAL. VICTORIA IN ADMISSIONS REALLY CARED AND HAS SHOWN GREAT CONCERNS FOR OUR FAMILY. ❤️🌺

Fidelia Ramirez

Jan 2026

via Google

Horrible experience my mom had there, apparently “Short staff “when my mom needed help nurse showed up like half hour or an hour later to assist her specially when had diaper on! !! Seems like they hated working there!!!

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Government Inspection History

13 inspection visits in the last three years, 45 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 14, 2026Health Standard11 citations
  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity G of L: actual harm, isolatedCorrected Jan 15, 2026

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2026

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2026

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2026

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2026

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2026

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2026

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2026

Jul 2, 2025Health Complaint1 citation
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 3, 2025

Apr 29, 2025Health Complaint1 citation
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 30, 2025

Nov 14, 2024Fire Safety StandardHealth Standard9 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 15, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 22, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 16, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2024

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2024

  • Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2024

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2024

Sep 25, 2024Health Complaint1 citation
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 26, 2024

Sep 4, 2024Health Complaint1 citation
  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 6, 2024

Aug 14, 2024Health Complaint1 citation
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 15, 2024

Jul 23, 2024Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 25, 2024

Mar 28, 2024Health Complaint1 citation
  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 29, 2024

Nov 29, 2023Health Complaint1 citation
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 30, 2023

Oct 26, 2023Health Complaint1 citation
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 27, 2023

Oct 19, 2023Fire Safety StandardHealth Standard9 citations
  • Install a fire alarm system that can be heard throughout the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 4, 2023

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 16, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 23, 2023

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 23, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 4, 2023

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 16, 2023

  • Have elevators that firefighters can control in the event of a fire.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 16, 2023

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2023

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2023

Oct 5, 2022Fire Safety Standard7 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 18, 2022

  • Implement emergency and standby power systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 18, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2022

  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2022

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2022

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2022

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Aliya of Highwood offer?

Aliya of Highwood offers Skilled Nursing / Long Term Care.

Where is Aliya of Highwood located?

Aliya of Highwood is located at 50 Pleasant Avenue in Highwood, Illinois.

What do families say about Aliya of Highwood?

Reviews for Aliya of Highwood are decidedly mixed, with a 3.7 rating built on both effusive praise for rehab outcomes and named staff, and serious complaints about staffing response times and front-desk conduct. Many families highlight successful physical therapy recoveries and a clean, well-run building, while others describe long waits for basic assistance and troubling lapses in care.

How did Aliya of Highwood do on recent health and safety inspections?

Aliya of Highwood had 13 government inspection visits in the last three years, with 45 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Aliya of Highwood?

Submit the Request Information form on this page to connect with Aliya of Highwood and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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