1 / 6CMS Care Compare
Alaris Health at The Chateau is a skilled nursing facility in Rochelle Park, New Jersey, offering short-term rehabilitation and long-term care. No individual family reviews were provided, though the community holds an aggregate Google rating of 4 out of 5 across 307 ratings.
AI-generated from reviews and community data.
Alaris Health at The Chateau Member of Excelsior Care Group is a senior living community in Rochelle Park, New Jersey offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Private Bathroom. Families rate it 4.1 out of 5 across 314 reviews.
Alaris Health at The Chateau is a skilled nursing facility located in Rochelle Park, New Jersey, providing post-hospitalization short-term rehabilitation and long-term care services in a warm, supportive environment.
The facility offers rehabilitation therapy services designed to help residents regain independence and strength. According to the facility, therapy programs address mobility, transfers, ambulation, and chronic conditions such as breathing ailments, with staff working to help residents achieve functional goals and return to independent living.
The facility emphasizes a compassionate, family-oriented approach to care, with staff committed to meeting each resident's individual needs. The well-appointed facility is designed to provide an uplifting environment for both short-term rehabilitation patients and long-term residents.
Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.
Help Me Choose4.1overall · 314 ratings combined
4.1★ on Google (314)
Chris Schule
Jul 2026
My mother is here for the second time in 3 months. Fortunately all is well. Upon entering this time, the receptionist remembered me from last time! She was so sweet. The staff is very sincere with their care towards my mother. Clean and comfortable. Thank you alaris !
JB Oui
Jun 2026
Overall awful experience. My mother passed away here in March. I think she may have been bored to death. The rooms are falling apart, ripped wallpaper, stained painted depressing walls, an old school boxy desk phone, the worst selection of tv channels. Food options ok but repetitive and not great. Activities awful, basic. Care, the therapy/gym was good for PT/OT. This was the best part of mom’s stay. Nurses/CNA understaffed horribly. Most of the nurses were very nice. But too busy to pay close attention to the patient. The CNAs were almost negligent and abusive. No one answered the call bells. I waited 40 minutes once before going to the nurses station to get help and still barely got help. My mom was in a wheelchair but capable of getting on and off the toilet, the CNA would tell her to go to the bathroom in her diaper. Disgusting and disrespectful! My mom would be in a wet bed because they ignored her. When she was in the bathroom the CNA would leave the doors open for anyone to pass by and see in. So rude!!! No dignity. They lost a piece of equipment of my mom’s BiPAP machine and said they would reimburse us with the receipt. I asked twice and NO reimbursement. The list goes on with how awful this experience was!
Andrea Gonzalez
May 2026
My mom was referred to this nursing home facility after being hospitalized for nearly a month, and I witnessed her health decline dramatically after just one week there. She stopped eating because the food was unappetizing and honestly looked disgusting. I constantly had to call the front desk multiple times a day just to ask nurses or aides to bring her water, especially since she was on medications that caused severe dry mouth. Half the time, my calls would go unanswered, get disconnected, or I would be hung up on. There were times when she went hours without anything to drink and became delirious from dehydration. She also went long periods without having her pull-up changed, as the staff seemed to only enter her room to administer medication and then leave. I visited frequently and often stayed with my mom for most of the day, yet I never once saw the doctor who was prescribing all of these new medications. Every time I walked down her hallway, there was a strong smell of urine. With each visit, I could visibly see the life draining out of her. After visiting her oncologist, she was told she likely had around three months left to live without immunotherapy treatments. She passed away after only three weeks at this facility, just two weeks after that appointment, and was shown very little compassion in her final days. Instead of receiving sympathy or concern regarding her declining condition, I was repeatedly contacted by Alaris’s business office about insurance issues during the last few days before she passed away. Finally, the nurse who called to tell me my mom had passed had no information on what happened, she was audibly chewing on food, and her only words were "Your mom passed" and "I dont know". After asking if she was eating, she said she had "Bell's Palsy". I know what I heard, but okay. Maybe the person who delivers this kind of news should be someone who can speak clearly. Side note: When I arrived to say goodbye the nurse said she was the one who called me earlier and had her mask down snacking! I would strongly recommend against sending your loved one to this facility. In my experience, they are severely understaffed, and the level of care my mother received was heartbreaking and inhumane.
Annie Epstein
Apr 2026
There are some very good people working here, and a few staff members were kind and clearly cared. Unfortunately, that was not enough to offset serious problems with care. My mother could not stand or walk and was completely dependent on staff. She often waited hours for help. It got to the point where she stopped using the call bell because she knew no one would come in a reasonable amount of time. That should never happen in a facility responsible for total care. I frequently had to call the unit myself just to get someone to respond to her. No family should have to do that to ensure basic care. I was in a constant state of anxiety, worrying that she was not getting her basic needs met. She was helpless. I live 870 miles away and I was helpless too. The building itself is also an issue. The heating and air system is inconsistent — rooms were often too hot or too cold, and the response was usually a temporary fix rather than a real solution. This facility has some good individuals, but it is clearly understaffed and poorly managed in a way that directly impacts residents. For someone who is fully dependent, that is not a safe or acceptable situation. There have to be staff who come when the call button is pushed and the light is on. There has to be someone to check on my mom to see if she had dropped her remote or phone, because she wasn't able to get up to retrieve anything dropped. I asked countless times for someone to please look in on her at least once between lunch and dinner, and no one said they would and often she would be totally alone during that time. One time I was there and she was taken to the shower, and when she got back to the room she was crying because of how rough the aide was with her. One time she called me at 10pm because she had dropped her remote and couldn't get anyone to come in to turn the tv off. I ended up calling the night supervisor. I had to call that number more times than I could count.
Amd driver
Mar 2026
This place is an absolute nightmare. patients are left to rot in their rooms. laundry is not done. The most basic care is lacking and when you ask to speak with someone nobody knows anything, no one is in charge. they even forget to FEED the patients. side note for anyone not doing their own research- this facility is beither owned nor managed by alaris. it seems to be a marketing relationship to use the brand. it is individually owned and operated by an entity that I cannot even identify. The rooms are decrepit- discarded mattress against the wall and disgusting wallpaper with holes patched and not even painted over.
6 inspection visits in the last three years, 35 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 25, 2026
Ensure that residents are free from significant medication errors.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 25, 2026
Provide routine and 24-hour emergency dental care for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 25, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 25, 2026
Have an enclosure around a vertical opening shaft.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 7, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 7, 2025
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 7, 2025
Install corridor and hallway doors that block smoke.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 7, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 7, 2025
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 7, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 7, 2025
Put firmly secured handrails on each side of hallways.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 6, 2023
Have proper power supply for life support equipment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 28, 2023
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 15, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 15, 2023
Install an approved automatic sprinkler system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 10, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2023
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 10, 2023
Meet requirements for the installation and maintenance of electrical systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 15, 2023
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 24, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 15, 2023
Meet requirements for sections of health care facilities separated by fire resistive construction.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 15, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 10, 2023
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 10, 2023
Have an externally vented heating system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 31, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2023
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2023
Have exits that are accessible at all times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Alaris Health at The Chateau Member of Excelsior Care Group offers Skilled Nursing / Long Term Care.
Alaris Health at The Chateau Member of Excelsior Care Group is located at 96 Parkway in Rochelle Park, New Jersey.
Alaris Health at The Chateau is a skilled nursing facility in Rochelle Park, New Jersey, offering short-term rehabilitation and long-term care. No individual family reviews were provided, though the community holds an aggregate Google rating of 4 out of 5 across 307 ratings.
Alaris Health at The Chateau Member of Excelsior Care Group had 6 government inspection visits in the last three years, with 35 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Alaris Health at The Chateau Member of Excelsior Care Group and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Alaris Health at The Chateau Member of Excelsior Care Group? Claim this listing to update photos, pricing, and details. It's free.
Other senior living options within 25 miles of Rochelle Park.
Maywood, New Jersey0.9 mi
4.2(214)
Skilled Nursing / Long Term Care
Paramus, New Jersey1.8 mi
4.6(9)
Assisted LivingIndependent LivingMemory Care+1 more
Hackensack, New Jersey1.9 mi
4.5(250)
Skilled Nursing / Long Term Care
Hackensack, New Jersey1.9 mi
4.3(266)
Skilled Nursing / Long Term Care
Hackensack, New Jersey1.9 mi
3.8(198)
Skilled Nursing / Long Term Care
River Edge, New Jersey2 mi
5(37)
Assisted LivingIndependent LivingMemory Care
Home care agencies serving Rochelle Park bring help to the house: daily living, companionship, and respite for family caregivers.
