Cynthia Lewis
Apr 2026
James was wonderful and I had hope that perhaps my mother would be helped by Adoration Home Health, but scheduling has been a nightmare. Multiple times we've either been told incorrect information about when someone will be here, or not communicated with at all. It was hard to even get the appointment with him in the first place. People didn't call, or didn't leave messages, when they said they would or did.<br><br>After his visit, we had been told a nurse would be visiting my mom on Friday or Monday, but no one communicated with us further about day or time and I finally called in the afternoon on Monday. I got someone named "Jessica" who was one of the least helpful people I've ever encountered.<br><br>Long story short, she had access to a schedule where it listed a visit from both an OT and a nurse on Tuesday (news to us!) and said we would hear from them this evening. What happened to Friday or Monday? No idea, no apology for bad communication. She referred to a schedule she apparently has access to but would not agree to tell me when she has visits slated for. The only way she wanted to do it was to call the night before and see if it needs to be changed.<br><br>This it utterly frustrating. It makes it impossible to plan anything else. If I (my mother's sole caregiver) need to be away for my own appointments, or need to schedule service visits, or relatives want to come, we have no way of knowing when we can schedule those around home health.
