Dionne Brown
Sep 2025
0/5 inappropriate homecare and caregiving: NOT RECOMMENDED !
1 / 4Quick Facts
- Staff Languages
- Bilingual staff support non-English speaking families
What Families Think
Families and staff describe Addus HomeCare in Niles as helpful, patient, and easy to communicate with, especially praising specific caregivers and office staff for their knowledge and support. One reviewer had a starkly negative experience with the quality of care, though most feedback is positive.
The Good
- Staff described as patient and knowledgeable
- Bilingual staff eases communication for families
- Office team responsive to questions and issues
- Long-tenured employees, one over 20 years
The Bad
- One report of inappropriate caregiving, not recommended
AI-generated from reviews and community data.
Addus HomeCare is a home care agency serving Niles, Illinois offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 3.9 out of 5 across 21 reviews.
About Addus HomeCare
Addus HomeCare is a home health and hospice provider serving the Niles, Illinois area. The agency offers in-home care services with a focus on personalized support and professional caregiving.
Families consistently praise the staff's knowledge, patience, and responsiveness. Multiple reviewers highlighted specific caregivers and office coordinators by name, emphasizing their ability to address concerns quickly and handle complex situations with compassion. Bilingual staff capabilities have been noted as particularly valuable in smoothing the care process. One family wrote, "There is so many people up there who needs help and this is the best place to go to." The team's ability to coordinate care logistics and explain processes clearly emerged as a defining strength across positive feedback.
With a 3.9 out of 5 rating across 21 reviews, the agency shows strong family satisfaction, though experiences are not uniform. Most families report long-term positive relationships with their caregivers and confidence in the agency's professionalism.
Types of Care at Addus HomeCare
At-Home Care
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Help Me ChooseReviews of Addus HomeCare
3.9overall · 21 ratings combined
3.9★ on Google (21)
Nonna Maciasz
Feb 2025
I worked there 20+ years never have any problems. I Really like the stuff They are professional and hard worker people, a lot. Whatever question you have, there was help you to get through
Maria Muro
Sep 2023
This agency helped us understand the process and the supervisor and staff team are knowledgeable. They possess excellent people skills and training. Their bilingual staff have made this process very smoothly and their understanding and patience is very much appreciated!
Nataliya Toporovskaya
Sep 2023
This agency has wonderful staff, very helpful. I love working with Oxana and Maria. They are always friendly and take care of any issues asap.
Margaret Gibes
Sep 2023
I am so grateful for all the help I received from Mrs. Oxana! She has so much patience and she is extremely knowledgeable! Every time I call the office I can talk to Mrs. Lisa and Mrs. Christine and all my dilemmas are gone😊 This is such a wonderful teamwork! I did and I will continue to recommend Niles branch. There is so many people up there who needs help and this is the best place to go to! Mrs. Oxana! Thank you so much for all your help!
Frequently Asked Questions
What types of care does Addus HomeCare offer?
Addus HomeCare offers At-Home Care.
Where is Addus HomeCare located?
Addus HomeCare is located at 7900 N Milwaukee Ave #2-21A in Niles, Illinois.
What do families say about Addus HomeCare?
Families and staff describe Addus HomeCare in Niles as helpful, patient, and easy to communicate with, especially praising specific caregivers and office staff for their knowledge and support. One reviewer had a starkly negative experience with the quality of care, though most feedback is positive.
How can families visit Addus HomeCare?
Submit the Request Information form on this page to connect with Addus HomeCare and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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