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Accolade Healthcare of Pontiac

300 West Lowell

4.5(91 ratings)· Pontiac average: 4.4

Accolade Healthcare of Pontiac, photo 11 / 5

Quick Facts

Total units
97
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
97

What Families Think

Families describe Accolade Healthcare of Pontiac as a compassionate skilled nursing and rehab facility where nurses and staff go out of their way to comfort residents, including coordinating on-site hospice care during end-of-life stays. Most reviewers highlight quick admissions, friendly staff, and a clean, odor-free environment, though one reviewer noted concerns about staffing levels and one nurse's attitude.

The Good

  • Nurses described as compassionate and attentive to families
  • On-site hospice care coordination during end-of-life care
  • Staff praised for personal touches like doing residents' hair and nails
  • Facility reported to be clean with no noticeable odors
  • Quick, accommodating admissions process for urgent skilled nursing needs

The Bad

  • One report of insufficient CNA staffing levels
  • One reviewer described a nurse as seeming disengaged

AI-generated from reviews and community data.

Accolade Healthcare of Pontiac is a senior living community in Pontiac, Illinois offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.5 out of 5 across 91 reviews.

About Accolade Healthcare of Pontiac

Accolade Healthcare of Pontiac is a skilled nursing and long-term care facility in Pontiac, Illinois, with a licensed capacity of 97 residents. The community serves patients recovering from acute illness or injury, as well as those needing ongoing medical support.

Most families describe marked improvements in care quality, particularly under current management. Staff across all departments, nursing, certified nursing assistants, therapy, dietary, and housekeeping, are frequently cited as compassionate and attentive. One family wrote, "Everyone was wonderful, no one ever made me feel like I was a bother." Families highlight the facility's clean, homey atmosphere and note that staff greet residents by name and go out of their way to address questions and concerns. Several reviewers specifically praised the admissions coordinator Kaitlyn for her helpfulness during placement.

The community carries a 4.5/5 Google rating based on 91 reviews. While the majority of families report positive experiences with rehabilitation, recovery, and end-of-life care, a small number of reviews raise concerns about staffing levels, individual staff performance, and billing practices. Prospective families may want to discuss current staffing ratios and billing policies directly during their inquiry.

Types of Care at Accolade Healthcare of Pontiac

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Accolade Healthcare of Pontiac

4.5overall · 91 ratings combined

4.5★ on Google (91)

Blu Rain

Mar 2026

via Google

I recently lost my mom at Accolade in Pontiac, and even though her time there was short and mostly spent on hospice, I can’t say enough about how incredible the staff was during such a difficult time. They showed compassion, patience, and kindness not only to my mom but to me and my family as well when we needed it most. In moments that felt overwhelming, they brought comfort and peace in ways I’ll never forget. Sarah Harder went above and beyond making my mom feel loved and beautiful doing her nails and hair and just sitting and talking to her for an hour or more at times.❤️ I ESPECIALLY want to recognize Kathy, her nurse, who was truly amazing throughout the entire process. Her kind words keep popping up in my mind. She showed genuine love and care for my mom and me all the way until the very end. She made an incredibly painful experience a little easier to bear, and that meant more than I can put into words. Kathy is an absolute gem, and she deserves all the good in life. I will never forget the care my mom received from her. ❤️

Paul Whitmer

Mar 2026

via Google

My father is currently staying at Accolade in Pontiac to rehab following a fall. We looked at many places before choosing Accolade in Pontiac - and we are confident we made the right choice. The staff is incredible, my father is safe and is getting the care he needs. Thanks!

Becci Forsythe

Jan 2026

via Google

My Dad needed placement for skilled nursing immediately. Accolade did everything they could to get him in. We had a room in the afternoon. The admission staff was professional and kind. The only thing I was disappointed in was a nurse that did not really seem to care and told me she had been there quite a few years. Not enough CNAs. There was a dietary employee by the name of Cody. He made sure my Dad had all his dietary needs and really list. He was kind and even made exception to his needs. Overall a good place. They take time to be very accommodating. Thank you Acvolate for getting my Dad in so quickly

Amy Brown

Nov 2025

via Google

Sent dad here for physical rehab. Dad reports the help was wonderful, PT was great but food was often cold.

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Government Inspection History

8 inspection visits in the last three years, 50 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 5, 2026Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 15, 2026

Mar 12, 2026Health Complaint3 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 13, 2026

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 13, 2026

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 13, 2026

Aug 5, 2025Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 22, 2025

Jun 23, 2025Health Complaint1 citation
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 9, 2025

Jun 4, 2025Fire Safety StandardHealth Standard9 citations
  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 18, 2025

  • Establish staff and initial training requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 19, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 18, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 18, 2025

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 18, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 18, 2025

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 18, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 18, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 18, 2025

Aug 23, 2024Fire Safety StandardHealth Standard23 citations
  • Provide enough food/fluids to maintain a resident's health.

    Severity G of L: actual harm, isolatedCorrected Aug 30, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 13, 2024

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 13, 2024

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 13, 2024

  • Provide a written emergency evacuation plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 13, 2024

  • Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 13, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 13, 2024

  • Follow proper procedures when the fire alarm was out of service for more than 4 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 13, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 13, 2024

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 18, 2024

  • Establish staff and initial training requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 13, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 30, 2024

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 13, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 30, 2024

  • Have exits that are accessible at all times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 13, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 13, 2024

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 19, 2024

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 2, 2024

  • Ensure proper storage of liquid oxygen.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 13, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2024

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2024

Apr 16, 2024Health Complaint2 citations
  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 26, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 26, 2024

Jun 8, 2023Fire Safety StandardHealth Standard10 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 21, 2023

  • Install a fire alarm system that can be heard throughout the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 21, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 21, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 21, 2023

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 21, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 21, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2023

  • Assess the resident when there is a significant change in condition

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Accolade Healthcare of Pontiac offer?

Accolade Healthcare of Pontiac offers Skilled Nursing / Long Term Care.

Where is Accolade Healthcare of Pontiac located?

Accolade Healthcare of Pontiac is located at 300 West Lowell in Pontiac, Illinois.

What do families say about Accolade Healthcare of Pontiac?

Families describe Accolade Healthcare of Pontiac as a compassionate skilled nursing and rehab facility where nurses and staff go out of their way to comfort residents, including coordinating on-site hospice care during end-of-life stays. Most reviewers highlight quick admissions, friendly staff, and a clean, odor-free environment, though one reviewer noted concerns about staffing levels and one nurse's attitude.

How did Accolade Healthcare of Pontiac do on recent health and safety inspections?

Accolade Healthcare of Pontiac had 8 government inspection visits in the last three years, with 50 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Accolade Healthcare of Pontiac?

Submit the Request Information form on this page to connect with Accolade Healthcare of Pontiac and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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