2.7(12 ratings)· Longview average: 4.3
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Home Health Compare
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of AccentCare Home Health in Longview are largely negative, with multiple families describing serious care failures, poor communication, and unprofessional staff behavior. One reviewer praised the nursing, speech therapy, and occupational therapy team, but this positive experience is an outlier among mostly critical accounts.
AI-generated from reviews and community data.
AccentCare Home Health is a home health agency serving Longview, Texas offering Home Health. Families rate it 2.7 out of 5 across 12 reviews.
AccentCare Home Health is a Medicare-certified home health agency serving patients in their homes in Longview, Texas. The agency has been operating since 1981 and offers skilled nursing and physical therapy services.
AccentCare holds a 5.0 out of 5 CMS quality star rating. However, reviewers' experiences vary significantly. Some families report compassionate and professional care with thorough visits, while others describe serious concerns about staff conduct, patient oversight, and responsiveness to medical complications. Communication and staff professionalism appear to be areas where experiences differ substantially.
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Help Me Choose2.7overall · 12 ratings combined
2.7★ on Google (12)
Leah Brooks
Mar 2026
Very rude staff, missed a very serious, large and obvious leaking infection on patient, lied to ER staff about continuing care and visiting patient same or next day then told patient they had to go do a face to face with PCP before continuing care. When the company was informed we were going to switch providers, I was very rudely and unprofessionally told “toodles.” Do not use if you have any other options.
Krystina Bryant
Dec 2024
I would just suggest you check on your loved ones, especially if you live out of state. Very poor management of their patients and they lack the ability to identify signs of neglect/abuse. They lack caregiver oversight to ensure they are provide adequate care. They do not follow Texas mantory reporting laws. Lack oversight to ensure fraud isn't occurring. The condition my father was in prior to passing was unacceptablele; severely neglected, malnutritioned, bed sores, and serious gross UTI. So if you use this company I suggest to not just assume your loved ones are okay because they are being cared for by this company, make sure they are being cared for. 12/3/2024: Update to respond to Owner's response. Your company was contacted and was given the opportunity to resolve, that did not occur. Rather self preservation occurred.
Donna Payne
Nov 2024
LOVE this amazing staff! We’re receiving care now — nurse visits, speech therapy and occupational therapy. Compassionate, thorough, professional, committed. You should call.
Anna Salerno
Oct 2023
This company has some of the most rude UNCARING and UNPROFESSIONAL and UNPLEASANT young women I’ve ever had the displeasure of meeting in my 81 years on this planet! Do NOT hire this company if you need a kind caring person to help you live out the end of your life! I was afraid of one of the mouthier young women they sent over here to help me. She mumbled under her breath constantly and was very threatening to me. They want that money but, they don’t hire quality workers and they don’t listen to you when you call to report their rude behavior. Very uncaring staff!
Kathy Russell
Jan 2017
I was never going to write this, but I changed my mind. My late husband was one of their patients before he passed away. I saw his nurse at the Cancer Center here in Longview and talked to him for a few minutes. He never recognized me and I was always at home when he came to see my husband. It doesn't matter that he did not remember me. What I am aggravated with is that not a soul called him o check on him while he was in Good Shepherd Hospital. He was there for almost 2 weeks. To top that off when he passed away not one person called to send their condolences. To me this only meant he was a paycheck for these people here. His nurses from the other town her in ET both called the hospital to check on him. They all signed sympathy card and love was all over the card. Not one soul from THH here in Longview bothered . The rant is over just wanted you to know I still have not forgotten this and I would not recommend you to anyone. So you have b3n in business for years. How many patients were just numbers and a paycheck for you. ...Kathy Russell. Longview,TX
AccentCare Home Health is a Medicare-certified home health agency (certified since 1981). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
5.0 / 5
Medicare star rating
Services offered
What patients say
4.0 / 5 patient survey rating
58 completed patient surveys, 24% response rate.
Hospital outcomes
How patients did
Service area
AccentCare Home Health reports serving 21 ZIP codes, including Fort Worth, Weatherford, Aledo, Azle, Graford, Granbury, Haltom City, Lavon, Lipan, Longview and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 457173. National figures are the average across all certified agencies.
AccentCare Home Health offers Home Health.
AccentCare Home Health is located at 1809 Judson Rd in Longview, Texas.
AccentCare Home Health carries a 2.7 out of 5 rating from 12 Google reviews. Reviews of AccentCare Home Health in Longview are largely negative, with multiple families describing serious care failures, poor communication, and unprofessional staff behavior. One reviewer praised the nursing, speech therapy, and occupational therapy team, but this positive experience is an outlier among mostly critical accounts. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Yes. AccentCare Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 5.0 out of 5 stars.
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
Submit the Request Information form on this page, or contact AccentCare Home Health directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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