Cheryl Bland
Jul 2024
Ted the physical therapist at Accent Care Home Health is so awesome. He has helped my sister threw a stroke. He is the epitome of professionalism. Ted is an asset to your company.
AccentCare Home Health
1806 Highland Ave Ste 2252.7(7 ratings)· Lombard average: 4.6
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Quick Facts
- Medicare quality
- 3.0 of 5 stars
- Medicare certified
- Since 2005
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of AccentCare Home Health in Lombard are sharply divided: several families praise specific physical therapists for skilled, encouraging in-home rehab support, while others report the agency failing to show up for visits or answer the phone, and one billing concern about repeated visits charged to insurance.
What reviewers praise
- Physical therapists praised as skilled and encouraging
- Therapists helped patients regain mobility after stroke or injury
- Hosted a free holiday program for a senior community
What reviewers flag
- One report of staff not showing up for scheduled visits
- One report of unanswered phone calls
- One report of insurance being billed for visits not medically required
AI-generated from reviews and community data.
AccentCare Home Health is a home health agency serving Lombard, Illinois offering Home Health. Families rate it 2.7 out of 5 across 7 reviews.
About AccentCare Home Health
AccentCare Home Health is a Medicare-certified home health agency serving clients in Lombard, Illinois. The agency has provided care since 2005.
The agency offers skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide visits. AccentCare is Medicare-certified and holds a 3.0 out of 5 star rating from the Centers for Medicare & Medicaid Services.
Types of Care at AccentCare Home Health
Home Health
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Help Me ChooseReviews of AccentCare Home Health
2.7overall · 7 ratings combined
2.7★ on Google (7)
Geneva Fry
Dec 2023
AccentCare came to our healthcare community for FREE and put together a wonderfully fun Christmas program for our residents! We appreciate you so much!
Jane May
Oct 2023
Amazing physical therapists - I just happened onto AccentCare after getting hit by a car while bicycling and having to be in a wheelchair for a few months. Ted and Nicole were incredible in coming regularly, focusing me on what I could do to gain and maintain strength, and keeping me moving forward. Great listeners and great encouragers. They brought their deep understanding of how the body works and helped me from the practical (how to use the bathroom, do stairs, get into my shower, etc.) to the physical (how to strengthen my body to deal with my injuries). Highly recommend!
Alessa P
Oct 2023
The worst! They don't answer the phone and they do NOT show up!!! Horrible service. Use anyone but them!
Reed Sulieman
Mar 2023
Doctor/surgent said not required to have them. One time doesn't make a difference. But they kept calling me to make more visits and charge my insurance
Medicare Quality of Care
AccentCare Home Health is a Medicare-certified home health agency (certified since 2005). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
3.0 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
3.0 / 5 patient survey rating
- Would definitely recommend the agency71%US 79%
- Rated their overall care 9 or 10 out of 1082%US 85%
- Care was given in a professional way87%US 89%
- The team communicated well82%US 86%
- The team discussed medicines, pain and home safety79%US 82%
758 completed patient surveys, 15% response rate.
Hospital outcomes
- Discharged to the community92%US 80%Better than
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)11%US 11%Same as
How patients did
- Care started within 2 days of referral95%US 94%
- Patients got better at walking or moving around89%US 83%
- Patients got better at getting in and out of bed90%US 83%
- Patients got better at bathing90%US 86%
- Patients' breathing improved90%US 85%
- Patients got better at taking medications correctly86%US 81%
- Patients who had a fall with major injury (lower is better)1%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations63%US 61%
Service area
AccentCare Home Health reports serving 291 ZIP codes, including Chicago, Aurora, Joliet, Naperville, Elgin, Oak Park, Plainfield, Schaumburg, Arlington Heights, Bolingbrook and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 147811. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does AccentCare Home Health offer?
AccentCare Home Health offers Home Health.
Where is AccentCare Home Health located?
AccentCare Home Health is located at 1806 Highland Ave Ste 225 in Lombard, Illinois.
What do families say about AccentCare Home Health?
AccentCare Home Health carries a 2.7 out of 5 rating from 7 Google reviews. Reviews of AccentCare Home Health in Lombard are sharply divided: several families praise specific physical therapists for skilled, encouraging in-home rehab support, while others report the agency failing to show up for visits or answer the phone, and one billing concern about repeated visits charged to insurance. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from AccentCare Home Health?
Yes. AccentCare Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.0 out of 5 stars.
Do I need a referral to use AccentCare Home Health?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit AccentCare Home Health?
Submit the Request Information form on this page, or contact AccentCare Home Health directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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