Dawn Manix
May 2026
I AM WRITING TO FORMALLY ADDRESS MY CONCERNS REGARDING ABLE LIFE CARE SERVICES AND THE CONDUCT OF ITS REPRESENTATIVE AND OWNERSHIP DURING OUR RECENT INTERACTION. THERE WAS A CLEAR MISUNDERSTANDING REGARDING THE NATURE OF THE INITIAL IN-HOME VISIT. WE WERE UNDER THE IMPRESSION THAT THE INDIVIDUAL ARRIVING WOULD BE THE PROVIDER OF SERVICES AND WOULD SPEND MEANINGFUL TIME INTERACTING WITH MY GRANDSON IN ORDER TO PROPERLY ASSESS HIS NEEDS AND FOR MOM TO SEE THEIR INTERACTIONS ETC. INSTEAD, THE VISIT CONSISTED OF A BRIEF OUTDOOR INTERACTION ONLY, WITH NO SUBSTANTIVE ENGAGEMENT WITH THE BABY. SHE WAS INVITED INSIDE WHEN MY DAUGHTER WAS FINISHED SMOKING. (Bad habit I know)THE FRONT DOOR WAS OPEN AND SHE DID SEE THE BABY AS HE WAS SINGING WITH A SING ALONG ON THE TV. THE EMPLOYEE EXPRESSED HER FEAR OF OUR CAT AND DID NOT COME INSIDE OF THE HOME FOR THAT REASON EVEN THOUGH SHE WAS INVITED MORE THAN ONCE. HOW COULD SHE ASSESS ANYTHING PROPERLY OF ANY REAL VALUE WITH SUCH A BRIEF STAY. MY GRANDSON IS AUTISTIC AND RELIES ON STRUCTURED SENSORY SUPPORTS, INCLUDING MUSIC. MUSIC IS AN ESSENTIAL PART OF HIS DAILY REGULATION AS ITS HOW HE LEARNS BEST. THIS CONTEXT APPEARS NOT TO HAVE BEEN ADEQUATELY UNDERSTOOD OR CONSIDERED DURING THE INTERACTION, DESPITE IT BEING DIRECTLY RELEVANT TO HIS CARE NEEDS. FOLLOWING THE VISIT, I RECEIVED WRITTEN COMMENTS FROM THE PROVIDER CHARACTERIZING THE CHILD’S ATTENTION BEING PRIMARILY ON A TELEVISION. THIS CHARACTERIZATION IS INCOMPLETE AND DOES NOT REFLECT THE ACTUAL REASON OF WHAT HELPS HIM TALK. MUSIC TO HIM IS THERAPEUTIC AND USE MUSIC EVEN USING STREAMING MUSIC ON THE TV AS WELL AS ON OUR PHONES. WE USE MUSIC AS A CALMING STRATEGY THAT WE HAVE IN PLACE FOR HIM. HE HAS 3 WIRELESS SPEAKERS WE KEEP CHARGED AT ALL TIMES. WHEN I CONTACTED THE OFFICE TO SEEK CLARIFICATION, I WAS ADVISED THE OWNER COURTNEY WOULD CALL ME. COURTNEY DID CALL ME AND I DISCUSSED OUR CONCERNS. SHE SAID EARLY ON IN THE CALL THAT SHE WOULD CALL THE EMPLOYEE, SPEAK TO HER AND CALL ME BACK. WHEN SHE RETURNED MY CALL I HAD HER ON SPEAKER AND OF COURSE MUSIC WAS PLAYING FOR THE BABY. SO I COULD HEAR BETTER. I WAS DEFINITELY SURPRISED WHEN SHE INFORMED OF DIFFERING ACCOUNTS REGARDING THE REQUESTED HOURS OF CARE. THAT INFORMATION DOES NOT ALIGN WITH WHAT WAS DISCUSSED. WHEN I ATTEMPTED TO ADDRESS THESE DISCREPANCIES WITH THE OWNER COURTNEY SHE ADVISED SHE WOULD HAVE TO TERMINATE THE CALL AS I WAS SCREAMING AT HER, AS I WAS TELLING HER THAT I HAD HER ON SPEAKER AND I WAS NOT SCREAMING AT HER. THE CALL WAS TERMINATED BY THE OWNER. BASED ON THESE INCONSISTENCIES AND THE OVERALL HANDLING OF THE INTAKE PROCESS, WE WILL NOT BE PROCEEDING WITH SERVICES FROM THIS PROVIDER. WE ARE ALSO NOTIFYING ALL RELEVANT MEDICAL PROFESSIONALS THAT WE WILL NOT BE UTILIZING THIS AGENCY GOING FORWARD. THIS DECISION IS FINAL.
