MyLivingChoice

A Hug Away Healthcare

1203 Avenue D

4.7(163 ratings)· Katy average: 4.5

A Hug Away Healthcare, photo 11 / 5

Quick Facts

Medicare quality
Certified, not yet rated

Home Health Compare

Medicare certified
Since 2010
Additional services
Offers wound care, infusion therapy, and spiritual counseling
Ownership
Founded by two sisters over 15 years ago
Service area
Serves Katy, Houston, and surrounding communities

What Families Think

A Hug Away Healthcare is a home health and hospice agency serving Katy, Houston, and nearby areas, with reviewers frequently praising caregiver compassion and the leadership team. However, several reviewers separately raised concerns about the behavior of the company's drivers on the road, which stands out amid otherwise strong feedback about the actual caregiving staff.

The Good

  • Caregivers described as punctual, respectful, and compassionate
  • Leadership and supervisory staff praised for professionalism
  • Wide range of services including PT, OT, and wound care
  • High overall rating of 4.7 from 163 reviews

The Bad

  • Multiple separate reports of reckless, unprofessional company vehicle drivers

AI-generated from reviews and community data.

A Hug Away Healthcare is a home health agency serving Katy, Texas offering Home Health. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 4.7 out of 5 across 163 reviews.

About A Hug Away Healthcare

A Hug Away Healthcare is a home health and hospice community in Katy, Texas.

Families rate A Hug Away Healthcare 4.7 out of 5 based on 163 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at A Hug Away Healthcare

Home Health

Amenities

Room Amenities

  • Emergency Call System

Community Amenities

  • 24-Hour Staff
  • Medication Management

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.

Help Me Choose

Reviews of A Hug Away Healthcare

4.7overall · 163 ratings combined

4.7★ on Google (163)

Tomeka Adebayo

Apr 2026

via Google

A Hug Away Healthcare is a black owned woman healthcare business, that has a compassion for their patients and staff. This business started by two sisters, coming together with a vision over 15 years ago. The supervisor Jessica L., and Assistant Director of Nursing Karen K. are very caring. I have witnessed compassion, professionalism, kindness, and dedication from the staff while working here for a short time. A Hug Away healthcare offers a variety, of different services such as the following. Home health, hospice, infusion therapy, sitter companionship, durable medical equipment, wound care, physical therapy, occupational therapy, spiritual counseling and speech therapy.

Cathy Dewalt

Mar 2026

via Google

Amazing, Amazing, Amazing! Dr. Marisa and her team truly cares about the patients, staff, and partners they work with daily. It has been a blessing that our paths crossed. Her leadership is reflected in her staff as well. I had the pleasure of working with Ms. Marchelle and she was always very professional and eager to help with anything I needed assistance with. I highly recommend contacting them to help care for your love ones. Cathy

Ash M

Sep 2025

via Google

My first encounter with knowing about this company came after looking them up after a bad experience with your Driver #61 red car on the road this afternoon. Not only did he cut me off really badly, but then when I passed him later on he flicked me off with his middle finger. This is absolutely appalling to have an employee like this serve as a representative of your company, especially when your company provides care to patients and families. Just seeing someone behave like this means I couldn't even imagine using your services and having someone like him treat my family member. I would really appreciate this being looked into. Edit: In response to the follow-up, yes this did happen on 9/23/25 between 2pm-3pm in the afternoon. It was car #61 from your company, which listed the website on it as well.

Micheal Fenroy

Jun 2025

via Google

Our caregiver was punctual, respectful, and truly cared about the well-being of the patient—not just physically, but emotionally as well. It brought us such peace of mind to know that our loved one was in safe, capable hands.

Katy Ashley

Apr 2025

via Google

Red car #57 drives like an absolute nightmare. She almost hit me over 10 times because she was texting with her phone to her face, and flicking people off when she’d pass them going at least 20 over the speed limit. No one with that kind of attitude on the road should be in this industry. I would never let someone like this around my family. I wouldn’t trust this company if that’s the kind of people they employ. She showed she has zero patience or compassion with the way she drove. To put other drivers in THAT MUCH DANGER when they’re driving home after work is outrageous. Someone isn’t going to make it home one day because of her carelessness. Edit: So she was driving like a bat out of hell just to get home??? Not even to get to a 911 client??? I have live photos that show her flying past me. Good for her for getting home safely with the way she was driving. Absolutely horrible driver and human being to be flipping yard crews off for being parked and having cones out.

Ask about care at home

Ask about availability, hourly rates, or a free in-home assessment. Your details go only to A Hug Away Healthcare, never sold or shared.

Medicare Quality of Care

A Hug Away Healthcare is a Medicare-certified home health agency (certified since 2010). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

Not yet rated. Medicare needs a minimum number of recent patients before it publishes a star rating.

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

What patients say

  • Would definitely recommend the agency72%US 79%
  • Rated their overall care 9 or 10 out of 1074%US 85%
  • Care was given in a professional way82%US 89%
  • The team communicated well85%US 86%
  • The team discussed medicines, pain and home safety73%US 82%

10 completed patient surveys, 16% response rate.

Hospital outcomes

  • Discharged to the community62%US 80%Worse than
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as

Service area

A Hug Away Healthcare reports serving 62 ZIP codes, including Houston, Katy, Spring, Cleveland, Cypress, Missouri City, Richmond, Baytown, Brookshire, Channelview and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 747390. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does A Hug Away Healthcare offer?

A Hug Away Healthcare offers Home Health.

Where is A Hug Away Healthcare located?

A Hug Away Healthcare is located at 1203 Avenue D in Katy, Texas.

What do families say about A Hug Away Healthcare?

A Hug Away Healthcare is a home health and hospice agency serving Katy, Houston, and nearby areas, with reviewers frequently praising caregiver compassion and the leadership team. However, several reviewers separately raised concerns about the behavior of the company's drivers on the road, which stands out amid otherwise strong feedback about the actual caregiving staff.

Does Medicare cover care from A Hug Away Healthcare?

Yes. A Hug Away Healthcare is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits.

Do I need a referral to use A Hug Away Healthcare?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit A Hug Away Healthcare?

Submit the Request Information form on this page to connect with A Hug Away Healthcare and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at A Hug Away Healthcare? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of Katy.