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1st Call Home Healthcare

22367 Starks Dr

3.7(11 ratings)· Clinton Township average: 4.3

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1st Call Home Healthcare, photo 11 / 5

Quick Facts

Medicare quality
4.0 of 5 stars

Home Health Compare

Medicare certified
Since 2005
Ownership
Firefighter-owned home healthcare company
Specialty focus
Specializes in catastrophic auto or work injuries
Therapy services
Provides physical and occupational therapy contracts

What Families Think

1st Call Home Healthcare is a firefighter-owned home health agency in Clinton Township that focuses on helping people recover from catastrophic injuries and manage chronic conditions at home. Patient-focused reviews describe attentive, long-term nursing and therapy support, while other reviews—largely from an employee or job-seeker perspective—describe disorganization and poor communication.

The Good

  • Reviewers praise professional, caring PT/OT therapy support
  • Long-term nursing care for son over 4 years
  • Families feel treated as individuals, not just cases
  • Staff described as emotionally supportive through recovery

The Bad

  • Multiple reports of poor communication and disorganization
  • One serious complaint about being misled regarding unemployment claim

AI-generated from reviews and community data.

1st Call Home Healthcare is a home health agency serving Clinton Township, Michigan offering Home Health. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 3.7 out of 5 across 11 reviews.

About 1st Call Home Healthcare

1st Call Home Healthcare provides home healthcare services in Clinton Township, Michigan, delivering care to patients in their own homes. The company is firefighter-owned and specializes in caring for individuals recovering from catastrophic injuries related to auto or work-related accidents, as well as those managing chronic illnesses or requiring assistance with home safety.

The organization emphasizes personalized care plans tailored to each patient's specific needs. Beyond physical health restoration, the company commits to providing emotional support and guidance throughout the recovery process, recognizing the impact that serious injuries can have on patients and their families.

1st Call Home Healthcare serves elderly individuals and those transitioning back home after hospital or long-term facility stays. The company employs licensed medical professionals who deliver comprehensive support in patients' homes, prioritizing both well-being and privacy during the care process.

Types of Care at 1st Call Home Healthcare

Home Health

Amenities

Room Amenities

  • Emergency Call System

Community Amenities

  • 24-Hour Staff
  • Medication Management

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Reviews of 1st Call Home Healthcare

3.7overall · 11 ratings combined

3.7★ on Google (11)

Write a review

Mariah Thomas

Dec 2025

via Google ↗

I can be expected not to show up again. I would NOT recommend anyone to work for this company. Everything was unorganized since day one, starting with the scheduling of orientation. A vast amount of the staff has terrible attitudes and very poor communication skills. Frustration within the job should never be reflected upon the employees. A clear understanding can never be acquired with over talking and poor attitudes. Thanks for attempting the opportunity, though. Happy holidays.

Laurie Oleksa

Apr 2025

via Google ↗

1st Call has been providing nursing care for my son for over 4 years. I hav nothing but good things to say about this company and the care they provide to their patients.

Rehab one for Senior care

Jan 2025

via Google ↗

We have therapy contract ( PT and OT) services with this agency. We think this is an outstanding agency, very professional and caring agency. Wish you all the best.

CRICKET Michelle Lynn Zimmerman

Jan 2023

via Google ↗

They lied about me to the unemployment office. They expect me to walk to a job that's 20 miles from my house. No buses the closest buse is 9 miles out in farm land no sidewalks. I'm starving, I'm loosing everything bc they lied. I'm 52 and I'm so hungry and will be homeless bc of this agency. Theydon't care

Sandra

Feb 2021

via Google ↗

Beyond grateful. I will never be able to express how wonderful this team took care of my son. They were there every step of the way. Their love and support is exceptional. Our family wasn’t just a ‘case’ or a ‘number’ to them. We actually mattered, and it showed.

Ask about care at home

Ask about availability, hourly rates, or a free in-home assessment. Your details go only to 1st Call Home Healthcare, never sold or shared.

Medicare Quality of Care

1st Call Home Healthcare is a Medicare-certified home health agency (certified since 2005). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

4.0 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy

What patients say

4.0 / 5 patient survey rating

  • Would definitely recommend the agency80%US 79%
  • Rated their overall care 9 or 10 out of 1085%US 85%
  • Care was given in a professional way91%US 89%
  • The team communicated well85%US 86%
  • The team discussed medicines, pain and home safety86%US 82%

129 completed patient surveys, 45% response rate.

Hospital outcomes

  • Discharged to the community89%US 80%Better than
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
  • Preventable hospital visits during care (lower is better)6%US 11%Same as

How patients did

  • Care started within 2 days of referral100%US 94%
  • Patients got better at walking or moving around87%US 83%
  • Patients got better at getting in and out of bed88%US 83%
  • Patients got better at bathing90%US 86%
  • Patients' breathing improved97%US 85%
  • Patients got better at taking medications correctly83%US 81%
  • Patients who had a fall with major injury (lower is better)0%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)1%US 0%
  • Discharge function score met or exceeded expectations96%US 61%

Service area

1st Call Home Healthcare reports serving 82 ZIP codes, including Warren, Sterling Heights, Clinton Township, Rochester, Saint Clair Shores, Troy, Utica, Waterford, Clarkston, Detroit and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 237587. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does 1st Call Home Healthcare offer?

1st Call Home Healthcare offers Home Health.

Where is 1st Call Home Healthcare located?

1st Call Home Healthcare is located at 22367 Starks Dr in Clinton Township, Michigan.

What do families say about 1st Call Home Healthcare?

1st Call Home Healthcare is a firefighter-owned home health agency in Clinton Township that focuses on helping people recover from catastrophic injuries and manage chronic conditions at home. Patient-focused reviews describe attentive, long-term nursing and therapy support, while other reviews—largely from an employee or job-seeker perspective—describe disorganization and poor communication.

Does Medicare cover care from 1st Call Home Healthcare?

Yes. 1st Call Home Healthcare is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 4.0 out of 5 stars.

Do I need a referral to use 1st Call Home Healthcare?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit 1st Call Home Healthcare?

Submit the Request Information form on this page to connect with 1st Call Home Healthcare and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at 1st Call Home Healthcare? Claim this listing to update photos, pricing, and details. It's free.

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