1 / 2CMS Care Compare
Reviews for Woonsocket Health & Rehab Center are mixed and often troubling, with multiple families describing lapses in basic care, communication, and food quality, alongside a couple of accounts praising kind and attentive staff. The community holds a 2.5-star average from 42 Google reviews, reflecting this inconsistency.
AI-generated from reviews and community data.
Woonsocket Health & Rehab Center is a senior living community in Woonsocket, Rhode Island offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 2.5 out of 5 across 42 reviews.
Woonsocket Health & Rehab Center is a 150-bed skilled nursing and long-term care facility located in Woonsocket, Rhode Island.
Family experiences at the center are notably mixed. Some describe staff as caring and attentive, with one family writing that their brother "was always shown great care and kindness." However, multiple families report serious concerns: inadequate communication accommodations for hearing-impaired residents (creating potential ADA violations), inconsistent staff behavior ranging from kind to dismissive, and repeated complaints about food quality, cold temperatures, small portions, and freezer-burnt vegetables appear frequently. One family also reported a fall incident where a resident remained on the floor overnight without assistance, raising safety questions.
The facility maintains a 2.5 out of 5 star rating across 42 reviews, reflecting the sharp divide in family satisfaction. While cleanliness and staff availability have been noted positively by some, accessibility failures and care inconsistency emerge as persistent themes warranting careful consideration before placement.
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Help Me Choose2.5overall · 42 ratings combined
2.5★ on Google (42)
Aldor Degre
Apr 2026
My brother is currently there and a staff there is uncaring. He fell out of bed in the middle of the night and they left them on the floor all night long and told him that he needed to be careful when he got out of bed and still left him on the floor. This is unacceptable. He has had four strokes and is learning how to walk and be mobile again. But you leave him on the floor all night and it being cold is unacceptable.
Juju
Aug 2025
I left a one star review because while entering this facility I seen a staff member named Nhadiah i believe thats the name i seen on the badge that day . She was very rude and gave me an attitude when I came to deliver a pizza, she was telling me rudely to just leave it if paid. Her attitude towards me was highly unacceptable . I know I was a delivery driver but that doesn’t mean people who think they are in a higher position can disrespect others from outside especially if I’m coming into a nursing home seeing the well being of other elderly people.
Linda Dallaire
Aug 2025
Woonsocket Health Center is a wonderful, kind and caring facility. The staff are absolutely wonderful. I cannot express the great care and kindness my brother was always shown during his stay there. I would definitely recommend this facility for long term care to anyone. They are truly amazing people. The facility is always very clean and fresh. I never once had difficulty finding a staff member, they were always available, helpful and always friendly. I'm so thankful for all of them and the wonderful residents I met along the way.
James Custode
Oct 2024
Nice rooms somewhat clean. Staff mostly are friendly but the food is absolutely atrocious. And I eat almost anything. And it is always cold. Portion sizes are smaller than frozen smart meal. Vegetables are freezer burnt. This is a current update... I was treated poorly and was lied to every day. Staff is disingenuous and I was forced out due to a severe migraine condition and not allowed to return. The best part is the bed and air conditioner In room. But otherwise STAY CLEAR.. there are plenty other rehab facilities in Woonsocket
Lei Lei
Apr 2023
Some nurses are nice and do what they can; hence the 2 stars, but this has fallen down on ADA obligations. No phones for the hearing impaired, which would pretty much be everyone. Mom has been here for 4 weeks and still has no way to have effective communication with family out of the area. Next step is for me to open a complaint with the ADA for discrimination against the disabled. Food is not very good either. Most of the time it's cold and tasteless. Update: the director of infrastructure; and the owner of the place came to my mom's room to personally meet her and assure her they would provide her with an adequate phone for her needs. Apparently, my multiple requests over the past 4 weeks never made it past the floor or social worker. The director ordered one and it will be installed in 2 days. I was pretty impressed by this, so I added a star. I'm still looking to have her transferred due to other issues, but this personal attention was very much appreciated. The PT drill sergeant doesn't work well for mom. she isn't into an 8am roll to the gym, just to be left sitting in her chair for hours until it's her turn. It's too painful, which they don't seem to care about. She's gone downhill physically since being there. The left hand doesn't know what the right hand is doing when it comes to medications either. they either missed medications that she was taking at home, or the list says to give her something but the nurses don't give it to her, or they say they've given it to her but they haven't really done so. my mom is actually worse there than she was at home. she has declined dramatically since being there.
5 inspection visits in the last three years, 26 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 3, 2025
Install emergency lighting that can last at least 1 1/2 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 3, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 3, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 3, 2025
Implement a program that monitors antibiotic use.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 3, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2025
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 30, 2024
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 30, 2024
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 30, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 30, 2024
Ensure that residents are free from significant medication errors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 30, 2024
Meet other general requirements that are deficient.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 30, 2024
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 30, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 30, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 30, 2024
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2024
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 21, 2024
Protect each resident from the wrongful use of the resident's belongings or money.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 21, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 9, 2023
Provide and implement an infection prevention and control program.
Severity L of L: immediate jeopardy, widespreadCorrected Apr 22, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedCorrected May 18, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Woonsocket Health & Rehab Center offers Skilled Nursing / Long Term Care.
Woonsocket Health & Rehab Center is located at 262 Poplar Street in Woonsocket, Rhode Island.
Reviews for Woonsocket Health & Rehab Center are mixed and often troubling, with multiple families describing lapses in basic care, communication, and food quality, alongside a couple of accounts praising kind and attentive staff. The community holds a 2.5-star average from 42 Google reviews, reflecting this inconsistency.
Woonsocket Health & Rehab Center had 5 government inspection visits in the last three years, with 26 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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