Bri Corbett
Feb 2026
People consistantly call my husbands phone because the phone number is 1 number off. This has been happening for years i feel bad for the people trying to get up with their loved ones
1 / 4Quick Facts
- Total units
- 45
- Medicare rating
- 5 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 45
- Inspections
- View history (18 citations)
- Payment model
- Entrance fee (~$80k) refunded pro-rated over 4 years
- Care-level pricing
- Skilled nursing costs about $3,000/month more
CMS Care Compare
What Families Think
Family reviews of Windsor Point are largely critical, citing understaffing, inconsistent training, and disputes over billing and entrance-fee refunds after a resident's death. Several reviewers describe management as cold or profit-driven, though a few note that individual caregivers were kind and attentive.
The Good
- Some individual staff described as caring and attentive
- One reviewer said care was sufficient overall
The Bad
- Multiple reviewers describe understaffing and inadequate staff training
- One report of bed bugs discovered in memory care unit
- One report of medication not being distributed correctly
- One report of unresolved entrance-fee refund dispute after resident's death
- Several reviewers describe management as cold and profit-focused
AI-generated from reviews and community data.
Windsor Point Retirement Community is a senior living community in Fuquay-Varina, North Carolina offering Independent Living and Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.6 out of 5 across 37 reviews.
About Windsor Point Retirement Community
Windsor Point Retirement Community is a skilled nursing / long term care community in Fuquay-Varina, North Carolina. The community is licensed for up to 45 residents.
Families rate Windsor Point Retirement Community 3.6 out of 5 based on 37 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care at Windsor Point Retirement Community
Independent LivingSkilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Windsor Point Retirement Community
3.6overall · 37 ratings combined
3.6★ on Google (37)
Joseph & Virginia Constantino
Nov 2025
My mother has been at Windsor Point for a little over 4 years; she was in Assisted Living Plus up until 2 months ago. She was moved to Assisted Living and then the Memory Care unit. Obviously there is not enough staff; not trained well and not supervised well. This place is a real moneymaker for the owners and a hell hole for the patients (& probably the staff). RUN, DON'T WALK away from this place.
Pam Hart
Aug 2025
Poorly managed/run memory care center - Office Manager was a “no show” when I met with staff - medication is not distributed correctly! - the bed bugs the second week a family member was there says it all - external appearance deceiving & internally disorganized mess - some staff are extremely caring while others are rude and give patients minimal attention - do not recommend.
Mike Stanton
Feb 2025
Although there are some caring people working at Windsor Point, Persons in Lead positions, including Mgmt. come across as cold and phony. Everything seems to be about the almighty DOLLAR!! My Mom was an occupant there at Windsor Point for a couple of years. As Her health declined, there was constantly a push for her to be put in skilled nursing... which is a total oxymoron. Not much skilled about it. In fact, when WE had to pull Mom out to go to the hospital due to her declining health after being in "Skilled Nursing for 3-4 months, Rex Hospital got her in better health in 7-10 days. BTW...skilled nursing is approximately $3000 more per month. Not a positive experience. I would highly suggest looking elsewhere to place yourself or your loved ones.
Thea Lewis
Sep 2023
My mother in law was a resident of Windsor Point for two years until she passed away last year in July. Her care was sufficient. However, upon entering Windsor Point, she had to pay over an 80k entrance fee that would be used up over a period of four years. Since she died two years into her stay, my husband was due half of the 80k his mother originally gave to Windsor Point. The lease contract states that it ends upon death. Windsor Point is refusing to pay out the money until they rent her apartment out. It has been over a year and they still have not returned the funds that they owe my husband. Not only that but they have told us that we are not to contact them anymore about the money they owe my husband. Something is very fishy here and we have now had to secure an attorney. Be very careful with investing with Windsor Point. If your loved one dies before their initiation fee runs out after four years, they will do everything not to return the money that owe.
Government Inspection History
4 inspection visits in the last three years, 18 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Dec 31, 2025Health StandardNo citations
Nov 27, 2024Fire Safety StandardHealth Standard6 citations
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 25, 2024
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 25, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 10, 2025
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 22, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 25, 2024
Ensure each resident receives an accurate assessment.
Severity B of L: potential for minimal harm, patternCorrected Dec 25, 2024
Oct 26, 2023Fire Safety StandardHealth Standard10 citations
Have power receptacles that are properly grounded.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 30, 2024
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 23, 2023
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 23, 2023
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 23, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 30, 2024
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 30, 2024
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 30, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 30, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 23, 2023
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity C of L: potential for minimal harm, widespreadCorrected Nov 23, 2023
Jul 15, 2022Fire Safety Standard2 citations
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 18, 2022
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 18, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Windsor Point Retirement Community offer?
Windsor Point Retirement Community offers Independent Living and Skilled Nursing / Long Term Care.
Where is Windsor Point Retirement Community located?
Windsor Point Retirement Community is located at 1221 Broad Street in Fuquay-Varina, North Carolina.
What do families say about Windsor Point Retirement Community?
Family reviews of Windsor Point are largely critical, citing understaffing, inconsistent training, and disputes over billing and entrance-fee refunds after a resident's death. Several reviewers describe management as cold or profit-driven, though a few note that individual caregivers were kind and attentive.
How did Windsor Point Retirement Community do on recent health and safety inspections?
Windsor Point Retirement Community had 4 government inspection visits in the last three years, with 18 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Windsor Point Retirement Community?
Submit the Request Information form on this page to connect with Windsor Point Retirement Community and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Windsor Point Retirement Community? Claim this listing to update photos, pricing, and details. It's free.
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