Cindy Stebbins
Oct 2022
Several excellent reviews from family of residents! Food is very tasty according to several assisted living residents, all their plates were empty. All were clean and hair combed.
Windsor Manor North
2499 Forest Hill Avenu SE
3.8(16 ratings)· Kentwood average: 4
1 / 2Quick Facts
- Total units
- 20
- Licensed capacity
- 20 residents
- Meal preparation
- Meals transported from an off-site kitchen
California CDSS
What Families Think
Reviews of Windsor Manor North (referred to as "Clark" by several reviewers) are decidedly mixed, ranging from families who feel their loved ones are well cared for and happy to a scathing account of neglect that led to hospitalization. Staff warmth and a homey feel are frequently mentioned, but food quality, dietary accommodations, and communication during a medical emergency are serious points of concern.
The Good
- Staff described as kind and compassionate
- Some residents praised as well-groomed and well-fed
- Homey atmosphere with regular activities
- One family reports 13 years of good care
The Bad
- One report of severe neglect leading to hospitalization
- Multiple reviewers criticize poor, repetitive food quality
- No accommodation for specialized diets, per one reviewer
- Restrictive one-visit-per-week policy reported during COVID
AI-generated from reviews and community data.
Windsor Manor North is a senior living community in Kentwood, Michigan offering Assisted Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.8 out of 5 across 16 reviews.
About Windsor Manor North
Windsor Manor North is an assisted living community in Kentwood, Michigan. The community is licensed for up to 20 residents.
Families rate Windsor Manor North 3.8 out of 5 based on 16 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care at Windsor Manor North
Assisted Living
Amenities
Room Amenities
- Emergency Call System
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Windsor Manor North
3.8overall · 16 ratings combined
3.8★ on Google (16)
Beth Anne Gruizinga
Jun 2021
I wish I could give a negative 10 as a score!! If you love your parent(s), I beg you NOT place them at Clark on Keller Lake!!! The beautiful building/setting increases the corporate chances that you will agree to the $6000/month fee and is a diversion to the reality of the situation!! There is no “functional” kitchen so they transport the food from another facility and it’s AWFUL!! Very little real meat (mostly processed), no fresh fruit or vegetables. I sat in on many meetings regarding the the poor quality of food, no accommodations for those who need a specialized diet, and the residents concerns. Lots of promises, but no follow through. Activities are insulting to those who have active minds and reminded me of early elementary school. My mom withdrew to her room due to the lack of stimulation. There are some wonderful staff, but then there are the others. My mom was hospitalized on many occasions due to neglect. Some involved not providing medication and others more severe. One of these experiences was when she got sick in the middle of the night in her bed. They put her in her recliner to change her bed and LEFT her there all night!!! She was violently ill and was covered in vomit and diarrhea by the time it was discovered in the morning. My mom was septic by the time she was taken to the hospital!! 2 weeks in ICU, myoclonic seizures, hallucinations and the doctors said to call the family for our final goodbyes. There was no apology from Nancy, the manager, or Tina,?the head nurse! If it wasn’t for the kindness of one of the workers who shared the truth, we would never have known! My sister and I demanded a meeting with Nancy who denied any wrongdoing and offered no sympathy whatsoever until I asked for the records for that night. Apparently, there were none. After pressing her, she finally admitted that she fired the staff on duty, but did not report them to LARAmi.gov so they were free to find jobs at other facilities! I NEVER got my final hug and kiss due to their inappropriate isolation. Don’t LET this happen to you and your parent(s) My goal is make the public aware and am slowly moving toward developing a case against Clark.
Laura
Mar 2021
The ladies that take care of the residents are wonderful, very kind and compassionate. The way Clark has handled Covid has been terrible. Visitation for residents has opened up for the first time in a year, allowing residents to see their family members. Clark's policy is each resident can have one visit a week for one hour. Two people can visit at a time. One. Visit. A. Week. Wow. So siblings draw straws? Prisoners have better visitation policies than Clark. And the residents at Clark pay a fortune to live there. Pre-Covid, the meals were terrible. I don't know if they have improved but it was a whole lot of dry tuna sandwiches with lima beans for dinner. My family member had asked for oatmeal for months for breakfast due to heart issues and received bacon and eggs instead. I really like the grounds, the location and the staff but their policies are not meant to keep their residents happy, they are meant to save a buck. If Clark really cared about their residents they would put money and effort into make visits more readily available for family. This is what the residents really need right now. Family. Love. Someone to talk to. At Clark, they won't get it.
David Guillory
Jan 2020
My Mother in law lives here. Nice and homey, lots of activities and they take good care of her.
Ken McCaw
Aug 2017
We have lived here nearly 13 years most enjoyably. Wonderful friends and good care.
Frequently Asked Questions
What types of care does Windsor Manor North offer?
Windsor Manor North offers Assisted Living.
Where is Windsor Manor North located?
Windsor Manor North is located at 2499 Forest Hill Avenu SE in Kentwood, Michigan.
What do families say about Windsor Manor North?
Reviews of Windsor Manor North (referred to as "Clark" by several reviewers) are decidedly mixed, ranging from families who feel their loved ones are well cared for and happy to a scathing account of neglect that led to hospitalization. Staff warmth and a homey feel are frequently mentioned, but food quality, dietary accommodations, and communication during a medical emergency are serious points of concern.
How can families visit Windsor Manor North?
Submit the Request Information form on this page to connect with Windsor Manor North and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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Nearby Communities
Other senior living options within 25 miles of Kentwood.
