Cindy Stebbins
Oct 2022
Several excellent reviews from family of residents! Food is very tasty according to several assisted living residents, all their plates were empty. All were clean and hair combed.
Oxford Manor East
2457 Forest Hill Ave, SE
3.8(16 ratings)· Kentwood average: 4
1 / 2Quick Facts
- Total units
- 20
- Licensed capacity
- 20 residents
California CDSS
What Families Think
Reviews for Oxford Manor East are mixed, ranging from families who praise long-term stays and caring staff to at least one very serious complaint about neglect and hospitalization. Several reviewers describe the environment as homey with good activities, while others report problems with food quality and restrictive visitation policies during COVID.
The Good
- Staff described as kind and compassionate
- Homey atmosphere with regular activities
- Some residents have lived there for years happily
- Meals praised by some family members
The Bad
- One detailed report of severe neglect leading to hospitalization
- Several complaints about poor or bland food quality
- One report of restrictive visitation limited to one hour weekly
- Inconsistent quality among staff noted by reviewers
AI-generated from reviews and community data.
Oxford Manor East is a senior living community in Kentwood, Michigan offering Assisted Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.8 out of 5 across 16 reviews.
About Oxford Manor East
Oxford Manor East is an assisted living community in Kentwood, Michigan. The community is licensed for up to 20 residents.
Families rate Oxford Manor East 3.8 out of 5 based on 16 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care at Oxford Manor East
Assisted Living
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Oxford Manor East
3.8overall · 16 ratings combined
3.8★ on Google (16)
Beth Anne Gruizinga
Jun 2021
I wish I could give a negative 10 as a score!! If you love your parent(s), I beg you NOT place them at Clark on Keller Lake!!! The beautiful building/setting increases the corporate chances that you will agree to the $6000/month fee and is a diversion to the reality of the situation!! There is no “functional” kitchen so they transport the food from another facility and it’s AWFUL!! Very little real meat (mostly processed), no fresh fruit or vegetables. I sat in on many meetings regarding the the poor quality of food, no accommodations for those who need a specialized diet, and the residents concerns. Lots of promises, but no follow through. Activities are insulting to those who have active minds and reminded me of early elementary school. My mom withdrew to her room due to the lack of stimulation. There are some wonderful staff, but then there are the others. My mom was hospitalized on many occasions due to neglect. Some involved not providing medication and others more severe. One of these experiences was when she got sick in the middle of the night in her bed. They put her in her recliner to change her bed and LEFT her there all night!!! She was violently ill and was covered in vomit and diarrhea by the time it was discovered in the morning. My mom was septic by the time she was taken to the hospital!! 2 weeks in ICU, myoclonic seizures, hallucinations and the doctors said to call the family for our final goodbyes. There was no apology from Nancy, the manager, or Tina,?the head nurse! If it wasn’t for the kindness of one of the workers who shared the truth, we would never have known! My sister and I demanded a meeting with Nancy who denied any wrongdoing and offered no sympathy whatsoever until I asked for the records for that night. Apparently, there were none. After pressing her, she finally admitted that she fired the staff on duty, but did not report them to LARAmi.gov so they were free to find jobs at other facilities! I NEVER got my final hug and kiss due to their inappropriate isolation. Don’t LET this happen to you and your parent(s) My goal is make the public aware and am slowly moving toward developing a case against Clark.
Laura
Mar 2021
The ladies that take care of the residents are wonderful, very kind and compassionate. The way Clark has handled Covid has been terrible. Visitation for residents has opened up for the first time in a year, allowing residents to see their family members. Clark's policy is each resident can have one visit a week for one hour. Two people can visit at a time. One. Visit. A. Week. Wow. So siblings draw straws? Prisoners have better visitation policies than Clark. And the residents at Clark pay a fortune to live there. Pre-Covid, the meals were terrible. I don't know if they have improved but it was a whole lot of dry tuna sandwiches with lima beans for dinner. My family member had asked for oatmeal for months for breakfast due to heart issues and received bacon and eggs instead. I really like the grounds, the location and the staff but their policies are not meant to keep their residents happy, they are meant to save a buck. If Clark really cared about their residents they would put money and effort into make visits more readily available for family. This is what the residents really need right now. Family. Love. Someone to talk to. At Clark, they won't get it.
David Guillory
Jan 2020
My Mother in law lives here. Nice and homey, lots of activities and they take good care of her.
Ken McCaw
Aug 2017
We have lived here nearly 13 years most enjoyably. Wonderful friends and good care.
Frequently Asked Questions
What types of care does Oxford Manor East offer?
Oxford Manor East offers Assisted Living.
Where is Oxford Manor East located?
Oxford Manor East is located at 2457 Forest Hill Ave, SE in Kentwood, Michigan.
What do families say about Oxford Manor East?
Reviews for Oxford Manor East are mixed, ranging from families who praise long-term stays and caring staff to at least one very serious complaint about neglect and hospitalization. Several reviewers describe the environment as homey with good activities, while others report problems with food quality and restrictive visitation policies during COVID.
How can families visit Oxford Manor East?
Submit the Request Information form on this page to connect with Oxford Manor East and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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Nearby Communities
Other senior living options within 25 miles of Kentwood.
