Krystal Short
Jun 2026
Our family had a very disappointing experience with this rehabilitation center. We trusted them to provide safe and attentive care for our mother-in-law, but we left feeling that her concerns were not taken seriously. One of the most upsetting issues was the lack of timely assistance. Whenever she used the call button, it routinely took 20 to 30 minutes for someone to respond. On multiple occasions, she was even told that staff couldn't get to her right then, leaving her waiting when she needed help. Another incident that was especially concerning occurred when she was taken outside in her wheelchair and left there. She was told that staff could not come back to get her, leaving her feeling abandoned and without the assistance she needed. There was also an alarming incident involving her diabetes. On one occasion, she was taken to dialysis before breakfast was served. She was not given breakfast before leaving, nor was she provided a lunch to take with her. As a result, she went the entire day without eating despite being a diabetic patient. We found this extremely concerning given the importance of proper nutrition and blood sugar management for diabetic patients. She also repeatedly voiced concerns about a medical condition while she was a patient, but she was told it was "probably nothing." She was discharged on Friday, June 12, but by Tuesday, June 16, she had to be readmitted to the hospital because of the very medical issue she had expressed concern about during her stay. Based on our experience, we felt that her care lacked the attention, compassion, and responsiveness that every patient deserves. We hope this facility takes patient concerns more seriously, improves its response times, and ensures that patients receive the basic care and dignity they deserve so that other families do not have to experience what ours did.









