Reviews of Willows Retirement Living are decidedly mixed, with a low overall rating driven largely by complaints about staff attitude and communication. Some families appreciate the spacious apartments and pet-friendly policy, but multiple reviewers describe rude or dismissive front-desk staff, and one detailed account raises serious concerns about how a medical emergency was handled and communicated.
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The Willows of Bremerton is an independent living community in Bremerton, Washington, offering spacious senior apartments and a resort-style lifestyle. Residences are rented on a monthly basis with no buy-in required, ranging from studios to two-bedroom apartments, some exceeding 1,000 square feet. The community handles chores and home maintenance, allowing residents to enjoy a worry-free lifestyle.
The community features multiple dining venues with chef-inspired menus that incorporate fresh, locally sourced foods, seasonal selections, and international cuisine alongside regional favorites. The main dining room offers waterfront views, and The Bistro provides casual dining with specialty drinks and pre-planned social activities. Residents benefit from an array of amenities, diverse programs, and convenient services designed to support engagement and social connection.
Located with views of the Navy Shipyard, The Willows of Bremerton provides indoor and outdoor common spaces and scenic views throughout the community. Support services are available to residents as needed, and the community emphasizes that meals, housekeeping, maintenance, and social opportunities are included in the overall pricing structure.
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Help Me Choose2.7overall · 12 ratings combined
2.7★ on Google (12)
Kay Jaxson
Aug 2025
The guy in dinning G i think his name is i over heard him talking about how he wants his coworkers to sit on his face and said to a staff member if they are not in skimpy clothes i dont wanna see these pics it was one of the most unprofessional things i heard. The staff looks over worked and like they need a break.
Jordan Blair
Jul 2025
Review of The Willows Assisted Living – Bremerton, WA I normally try to give people the benefit of the doubt, especially in healthcare settings, but I feel compelled to share my experience. The staff at The Willows, particularly the ladies behind the front counter, were unexpectedly rude and dismissive. Their tone and attitude came across as impatient and unwelcoming, which is especially disappointing in a place that’s supposed to provide compassionate care and support to seniors. First impressions matter, and when you're entrusting a loved one to a facility, professionalism and kindness should be a top priority. Unfortunately, what I witnessed was a lack of basic courtesy and warmth — something no family or resident should have to tolerate. Communication felt rushed, and any questions were met with irritation rather than helpfulness. Assisted living should be about dignity, respect, and empathy. I sincerely hope management takes a closer look at how their staff interacts with families and residents, because right now, it’s far from what people deserve when choosing a home for their loved ones.
Janine Henry
Apr 2025
I thought the apartment was nice enough, but everything else was horrible. My dad lived there for 6 months. The manager of the facility was horrible! This was April of 2020. COVID restrictions. My dad was finally taken by ambulance on a Friday morning around 10:00. He died at the hospital that evening around 8:20 from Septic shock. The manager was rude during this whole process. She said she noticed his cognition had declined. She thought he had a UTI. And she didn’t notify anyone?! Then to add insult to injury, everything had to be out in a few days. She told my brother that if more than two people came to retrieve his furniture/belongings she would call police. She was more than horrible. Not really much of a human being at all.
Brian Wright
Jul 2024
MY 86yr old father enjoys being one of a few hansom men in a sea of elegant women at The Lodge. They take pets, also.
S J
Jul 2021
Staff problems, yes maybe but good employees are hard to get nowdays. Bit reasonably priced and standard accommodations. Not a bad place to stay.
Willows Retirement Living offers Independent Living.
Willows Retirement Living is located at 3201 Pine Rd NE #350 in Bremerton, Washington.
Reviews of Willows Retirement Living are decidedly mixed, with a low overall rating driven largely by complaints about staff attitude and communication. Some families appreciate the spacious apartments and pet-friendly policy, but multiple reviewers describe rude or dismissive front-desk staff, and one detailed account raises serious concerns about how a medical emergency was handled and communicated.
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