Diane brown
May 2025
I've been here 5 years and I love my apt. It's located near shopping, hospitals, clinics, and restaurants. It's affordable, and maintained. Id recommend this apt to Seniors, very kind neighbors
3.9(9 ratings)· Reno average: 4.3
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Willows At Wells is an independent living community in Reno geared toward senior and disabled residents, with most reviewers praising long-term satisfaction and building upkeep, though one detailed review describes serious maintenance and management problems. Overall Google rating is 3.9 from 9 reviews, reflecting a mostly positive but not unanimous experience.
AI-generated from reviews and community data.
Willows At Wells is a senior living community in Reno, Nevada offering Independent Living. Families rate it 3.9 out of 5 across 9 reviews.
Willows At Wells is an independent living community in Reno, Nevada. Units feature in-unit washers and dryers, outdoor balconies with storage, and spacious floor plans with single or two-bedroom layouts.
The community uses a security system with tenant approval for access. Reviewers consistently praise the property's maintenance and upkeep, and many highlight the convenience of in-unit laundry and proximity to shopping, hospitals, clinics, and restaurants. One reviewer noted the community is "affordable" and another wrote that "the upkeep of the property is beautiful." A waiting list of about two years has been reported. Reviews are mixed regarding responsiveness to maintenance requests.
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Help Me Choose3.9overall · 9 ratings combined
3.9★ on Google (9)
Diane brown
May 2025
I've been here 5 years and I love my apt. It's located near shopping, hospitals, clinics, and restaurants. It's affordable, and maintained. Id recommend this apt to Seniors, very kind neighbors
Dena Petersen
Jan 2025
My husband and I have lived here since 2004 and we love this place! The manager is very professional and cares deeply for the tenants and the upkeep of the property is beautiful, this is our home and the apartment is spacious and no problems have accured we love our washer and dryer so convenient and brand new too 💕.
David Reinhardt
Jul 2021
An actual 5 star enterprise on S Wells Ave! In the ten years I have been in & out of this property I have never seen an instance of need or neglect! Do you know that each unit has its own Washer & Dryers in a double door closet! How cool is that? Outdoor balconies w/ storage closet are also included outside the nice size living room. Down a short hallway is a single bedroom, two bedrooms are periodically open. Across from which is a large bathroom! The smallest area in the one bedroom would be the dining area, good enough. Fully furnished with dishwasher, garbage disposal, stove/oven & new refrigerators on the way.! Lastly, community areas with reading & game areas are open to all... when Covid restrictions are loosened. Not yet. A safe place, shopping is at the South end of the shopping complex. Right on Wells & Willows which makes accessing S. Wells, Ryland Ave & even Renown Hospital is within a half mile. On site maintenance is also afforded this 3 story building. It is always looking good.🌹
David Reinhardt
Jan 2020
This is a low key Senior/Disabled housing where I have friends living that i visit. Access is limited by security system requiring tenant approval. Waiting list is about 2 years, possibly longer.
Michael Betts
Jun 2016
I have lived in this place for 1.5 years now & I am still waiting for maintenance to be done. All I hear is one excuse & then another. The dishwasher hasn't worked properly since I moved in. It leaks badly & now the dial doesn't work & sticks at 3 different spots. The maintenance guy came in to look at it in 8/15 then forgot to tell the manager what was wrong with it. Then he came back over a month saying they would only fix the dial. So he said he ordered one. So after hearing anymore from him, I asked him on 12/2 what was the hold up. He said he is too busy to do anything about it. Then the lousy manager said she would have the carpet shampooed. So it was set up at 8am on 11/19/15 & I get up 2 hours early in order to eat breakfast & move my furniture off the carpet. So 8am comes & goes. So I move my furniture back & at 3pm the shampoo people call & said they would be here at 5pm. I said no, they weren't as that was my dinner time & I couldn't move my furniture out 4 times in one day. They said their guy wrote down the wrong time & I said that sounds like a personal problem. Then my manager calls me an hour later & said I had to do it at 5pm or it wasn't going to get done. I said fine. That figures. So do not rent from these clowns, it is more trouble than it is worth. It is now 6/23/16 & the Manager says the repair guy has fixed the dishwasher. No, I have not seen the clown. Then they jacked my rent up by 12% or by $65 per month to $614. Yet other tenants got their rent reduced. These people lie to you, do not do maintenence & is a total joke. Do not rent from these people for your own sake.
Willows At Wells offers Independent Living.
Willows At Wells has not published its pricing. For context, communities in Reno that publish rates start around $4,685 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Willows At Wells is located at 201 S Wells Ave in Reno, Nevada.
Willows At Wells carries a 3.9 out of 5 rating from 9 Google reviews. Willows At Wells is an independent living community in Reno geared toward senior and disabled residents, with most reviewers praising long-term satisfaction and building upkeep, though one detailed review describes serious maintenance and management problems. Overall Google rating is 3.9 from 9 reviews, reflecting a mostly positive but not unanimous experience. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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