Bryce Tripp
Jul 2026
This place is fantastic. The staff are friendly and new administration is involved and compassionate!
1 / 3Quick Facts
- Total units
- 125
- Medicare rating
- 3 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 125
- Inspections
- View history (30 citations)
- Care setting
- Skilled nursing and long-term care facility
- Licensed capacity
- Licensed for up to 125 residents
- Reviewer experience
- Used repeatedly for short-term rehab stays
CMS Care Compare
What Families Think
Reviews for Willow Park Rehabilitation and Care are sharply mixed: several families praise the physical and occupational therapy teams and describe good recovery outcomes after surgery, while other reviewers describe serious concerns about staffing, call-bell response times, and basic care consistency. The facility seems to perform well for shorter-term rehab stays but has drawn strong criticism regarding long-term custodial care.
The Good
- Therapy department praised as excellent by multiple reviewers
- Helped residents recover and return home after surgery
- Food served hot and cooked on site
- Rooms cleaned daily per one reviewer
- Some staff members singled out by name for compassionate care
The Bad
- Multiple reports of slow call-bell response times
- One serious report of a resident left with an unused IV for 30 hours
- Reports of high staff turnover affecting continuity of care
- One report describing residents left waiting for bathroom help or medication
AI-generated from reviews and community data.
Willow Park Rehabilitation and Care is a senior living community in Willow Park, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.8 out of 5 across 77 reviews.
About Willow Park Rehabilitation and Care
Willow Park Rehabilitation and Care is a skilled nursing / long term care community in Willow Park, Texas. The community is licensed for up to 125 residents.
Families rate Willow Park Rehabilitation and Care 3.8 out of 5 based on 77 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care at Willow Park Rehabilitation and Care
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Willow Park Rehabilitation and Care
3.8overall · 77 ratings combined
3.8★ on Google (77)
C B
Jun 2026
Beautiful building and great staff!
Karen Messenger
Mar 2026
I had my mom here not once but twice! Once when she had spine surgery and once when she had knee surgery. Each time was great, the admission process is always challenging because as many do not understand or know the facility is unable to order medications until the resident is physically in the facility so pain medication take a little while but not because they don't want to bring it but because they have to wait for it to be ordered to even get it. Call bell response time is not the fastest but not because the aides or nurses choose to not answer them but because they are providing care to someone else most of the time. The therapy department was wonderful in helping my mom get back on her feet to go home 3 weeks after admission each time and she is doing great with ongoing therapy since going home. Couldn't have asked for better while she was there!
Sharonda Mccoy
Dec 2025
Great rehab team hands down to the nursing department and the rest of the staff tremendously wonderful
Debbie Arnold
Nov 2025
My mom has been here for 5 months and at least 3 times a week something happens and I have to complain. Tonight I find out she still has an IV in her arm with no bag attached for no reason. They tell me this is ok, I read up on it and it says after 12 hours with no bag it should be removed. She had the needle left in for 30 hours! I’ve tried to be nice and not ask for much but when my mom can’t get the help she needs, unless I ask for it, this has to stop! The nurse light stays on every time for at least 30 minutes and nobody answers the phones at night.There are a few staff members (Sierra & LeAnne) that show they care about there job but the rest of them sit in the hallways on there cell phones. The staff is constantly leaving. Willow Park needs to wake up, make sure these workers are trained and how to properly take care of our loved ones. Aaron tries his best to fix things and always helps me when I need something, but he’s going to get tired of it and leave like everyone else does. Please make this place better or shut it down. I’m tired of it all………..
Government Inspection History
9 inspection visits in the last three years, 30 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jan 13, 2026Health Complaint1 citation
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 1, 2026
May 23, 2025Health Complaint2 citations
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jun 22, 2025
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 22, 2025
Apr 17, 2025Health Complaint1 citation
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 9, 2025
Apr 9, 2025Fire Safety StandardHealth Standard7 citations
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 20, 2025
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 20, 2025
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 9, 2025
Have properly located and lighted "Exit" signs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 20, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 9, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 9, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 9, 2025
Oct 29, 2024Health Complaint4 citations
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 10, 2024
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 10, 2024
Plan the resident's discharge to meet the resident's goals and needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 10, 2024
Post nurse staffing information every day.
Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Dec 10, 2024
Feb 15, 2024Fire Safety StandardHealth Standard9 citations
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 15, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 15, 2024
Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 22, 2024
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 15, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 15, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 15, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024
Feb 7, 2024Infection ControlNo citations
Sep 7, 2023Health Complaint1 citation
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 13, 2023
Dec 15, 2022Fire Safety StandardHealth Standard5 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 20, 2023
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 20, 2023
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 20, 2023
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 20, 2023
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadCorrected Jan 20, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Willow Park Rehabilitation and Care offer?
Willow Park Rehabilitation and Care offers Skilled Nursing / Long Term Care.
Where is Willow Park Rehabilitation and Care located?
Willow Park Rehabilitation and Care is located at 300 Crowne Point Blvd in Willow Park, Texas.
What do families say about Willow Park Rehabilitation and Care?
Reviews for Willow Park Rehabilitation and Care are sharply mixed: several families praise the physical and occupational therapy teams and describe good recovery outcomes after surgery, while other reviewers describe serious concerns about staffing, call-bell response times, and basic care consistency. The facility seems to perform well for shorter-term rehab stays but has drawn strong criticism regarding long-term custodial care.
How did Willow Park Rehabilitation and Care do on recent health and safety inspections?
Willow Park Rehabilitation and Care had 9 government inspection visits in the last three years, with 30 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Willow Park Rehabilitation and Care?
Submit the Request Information form on this page to connect with Willow Park Rehabilitation and Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Willow Park Rehabilitation and Care? Claim this listing to update photos, pricing, and details. It's free.
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