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Willow Park Health Care Center

7019 Northwest Cache Road

3.4(48 ratings)· Lawton average: 4

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Willow Park Health Care Center, photo 1

Quick Facts

Total units
151
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
151
Respite Care
Offers respite stays for family caregivers
Rehab Therapy
On-site therapy team for short-term rehabilitation

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews of Willow Park are sharply divided: some family members describe caring CNAs and nurses who do their best despite being busy, while others report serious lapses in cleanliness, staff conduct, and communication. Concerns about physician availability and follow-up during a resident's stay were also raised.

What reviewers praise

  • Caring, hardworking CNAs and nurses noted by several reviewers
  • Facility described as clean by one visitor despite older building
  • Helpful nursing staff mentioned by name in reviews
  • Individualized rehabilitation and care planning for residents

What reviewers flag

  • Multiple reports of serious cleanliness and sanitation problems
  • One account of staff mocking and neglecting a resident
  • Difficulty reaching staff by phone and unreturned messages
  • One report of a doctor failing to make promised rounds

AI-generated from reviews and community data.

Willow Park Health Care Center is a senior living community in Lawton, Oklahoma offering Independent Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.4 out of 5 across 48 reviews.

About Willow Park Health Care Center

Willow Park Health Care Center in Lawton, Oklahoma provides skilled nursing, assisted living, and independent living options in a remodeled facility. The center offers compassionate, professional healthcare along with healthy meals and a range of activities for its residents.

The community serves residents with varying care needs, including those requiring short-term rehabilitation therapy before returning home, long-term skilled nursing care, and respite care services for family caregivers. Staff work collaboratively with residents and families to develop individualized healthcare plans focused on helping each person attain or maintain their highest level of function and ability.

The center emphasizes personalized care and recognizes each resident as an individual with unique goals, dreams, and stories. The therapy team provides rehabilitation services, and the community takes pride in supporting residents' achievements and progress throughout their stay.

Types of Care at Willow Park Health Care Center

Independent LivingSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities

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Reviews of Willow Park Health Care Center

3.4overall · 48 ratings combined

3.4★ on Google (48)

chandra estes

May 2025

via Google ↗

Terribly disappointing experience at Willow Park skilled nursing center. My mom had a brief 6 day stay and we saw the dr only one time for about 10 minutes the day she arrived. I was assured, by Dr. Hermance, that either he or his PA make rounds M,T,TH&F. After waiting all day M and T with a no show dr, I left several messages with staff for Dr Hermance to call me, as i had specific questions. He did not call. After some complications on day 6, the administration got Dr. Hermance on the phone. It was then he directed her to ER, where we received devastating news. So much pain and anguish could have been avoided had the Dr. simply done his job. Cannot and will not recommend Willow Park or it's affiliates. Had to select 1 star in order to post, but I don't offer even that.

JButtram

Aug 2023

via Google ↗

If you can’t visit your family member all the time and need to speak to someone on the phone about your loved one, forget it. They will keep you on hold forever where you have to call back and still you can’t get a hold of the person you need to talk to. Plus, don’t expect a return call if you leave a message. Everything you hear about the run down facility is true. The only positive was the caring CNAs we were lucky enough to have. They definitely need a raise. However, I would never recommend this place.

Linda Michaud

May 2023

via Google ↗

This place is much better than its reputation!!!! Do not believe the negative rumors!!!! Majority of the staff are very caring and if something takes time it's because they are very busy or short staffed!! My Dad is there and at first we we were concerned about the facility. Yes, it is old and concrete and needs work but it's clean and the practice good hygiene practices!!! Willow Park is so much better than the the nicer looking place my Dad was before!!!!!!

Susan Blackburn

Dec 2022

via Google ↗

My visit was fine. I do wish there had been a note on the door about so much Covid before I went in. The nurses were very nice and the LPn Alice, was very helpful for my brother-in-law. I was disappointed with all the trash on his floor in his room…paper, bread, cups, etc

Malin Robertson

Oct 2017

via Google ↗

Everything about this facility is wretched and horrible!! The building itself lacks any kind of cleanliness and sanitation. The smell from the moment the main door is open is repulsive! During the week my poor grandmother was there we saw other patients walking around quite often with urine and feces running down their legs and all over their clothes. One little lady in particular was in that horrible condition every time my mother and I were there. Quite often staff would walk by this lady and make horrible comments about how this lady smelled and how disgusting her clothes were, and laugh at her. Yet no one seemed to do anything about it! The foul language that was used by staff was repulsive!!!! The one employee who used this disgusting, belittling, and very unprofessional language the most turned out to be the administrator! I only brought my 4yr old daughter up there twice with me. I did not want her hearing this extreme foul language. I feel so horrible that we put my grandmother in this place!! But hopefully others that are needing placement for a loved one will read this and save their loved one from this horrible place and it’s employees.

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Government Inspection History

6 inspection visits in the last three years, 25 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 22, 2026Health Complaint2 citations
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jan 23, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jan 23, 2026

May 29, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 15, 2025

Oct 7, 2024Fire Safety StandardHealth Standard6 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedCorrected Oct 14, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 14, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 14, 2024

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 14, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 14, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2024

Sep 11, 2024Health Complaint2 citations
  • Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 7, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 7, 2024

Aug 8, 2023Fire Safety StandardHealth ComplaintHealth Standard7 citations
  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 25, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 25, 2023

  • Observe each nurse aide's job performance and give regular training.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 25, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2023

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 25, 2023

  • Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2023

Nov 18, 2022Fire Safety StandardHealth Standard7 citations
  • Have an externally vented heating system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 26, 2022

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 26, 2022

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 26, 2022

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 26, 2022

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 26, 2022

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity C of L: potential for minimal harm, widespreadCorrected Dec 26, 2022

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity C of L: potential for minimal harm, widespreadCorrected Dec 26, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Willow Park Health Care Center offer?

Willow Park Health Care Center offers Independent Living and Skilled Nursing / Long Term Care.

Where is Willow Park Health Care Center located?

Willow Park Health Care Center is located at 7019 Northwest Cache Road in Lawton, Oklahoma.

What do families say about Willow Park Health Care Center?

Willow Park Health Care Center carries a 3.4 out of 5 rating from 48 Google reviews. Reviews of Willow Park are sharply divided: some family members describe caring CNAs and nurses who do their best despite being busy, while others report serious lapses in cleanliness, staff conduct, and communication. Concerns about physician availability and follow-up during a resident's stay were also raised. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did Willow Park Health Care Center do on recent health and safety inspections?

Willow Park Health Care Center had 6 government inspection visits in the last three years, with 25 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Willow Park Health Care Center?

Submit the Request Information form on this page, or contact Willow Park Health Care Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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