MyLivingChoice

Willow Creek Senior Community

175 Ne 16th Street

3(17 ratings)· Madras average: 3.9

Willow Creek Senior Community, photo 11 / 2

Quick Facts

Total units
20
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
20
Nearby facility
Located near a newer nursing home for easy transitions

What Families Think

Willow Creek Senior Community in Madras, Oregon is a small skilled nursing/long-term care home with a mixed reputation. Reviews range from families who feel their loved ones received warm, engaged care to several who describe serious lapses in personal care and promised therapy.

The Good

  • Staff described as 'awesome' by long-term family
  • On-site crafts, exercise, and bingo activities
  • Nearby nursing home eases transitions during illness
  • Rooms described as good sized

The Bad

  • Multiple reports of inadequate hygiene and dirty clothing
  • One report of infection linked to poor brief changes
  • One report of promised physical therapy not provided
  • One report that promised activities never happened

AI-generated from reviews and community data.

Willow Creek Senior Community is a senior living community in Madras, Oregon offering Skilled Nursing / Long Term Care. Amenities include Social Activities, Housekeeping and Emergency Call System. Families rate it 3.0 out of 5 across 17 reviews.

About Willow Creek Senior Community

Willow Creek Senior Community is a skilled nursing / long term care community in Madras, Oregon. The community is licensed for up to 20 residents.

Families rate Willow Creek Senior Community 3 out of 5 based on 17 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Willow Creek Senior Community

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Willow Creek Senior Community

3overall · 17 ratings combined

3★ on Google (17)

Jacob Ryan Durgan

Aug 2025

via Google

My wife put her mom there Building E and wasn't a good idea they didn't change her briefs, her mom got infection from unprofessional cleaning job from the caregivers and her mom end up in the hospital for three weeks because of the infection, UTI as well. Her mom was do physical therapy and never got it physical therapy that needed from stroke and she had an stroke and heart disease on top of that and passed away. She was only Feb 2025 to June 2025. Thanks for not taking care of her. How unprofessional can you be. Please don't take your family to this care facility.

Alex St James

Mar 2025

via Google

Noooooo! Don't put your parents here.

Becca Williams

Jan 2023

via Google

Mother in law just moved in. People seem nice.Her floor needs shampooing. The room was a good size. Don't know about activities yet or bus.She seems to like it ok.

Debra Stoelting

May 2022

via Google

We were we very sorry we put our mom in this facility. We were told they would do activity’s with her which never happened. Her clothes were constantly dirty. She had Alzheimer’s and she didn’t receive the care as promised.

Cheyenne Gamer

Mar 2013

via Google

My parents have lived here since it opened 1999. Great community, staff is awsome. And now with the new nursing home close, makes it very easy to transist from an illness to assisted living. Would recomend your loved ones to live here, lots of neat people with neat stories to share and enjoy. Recreation available with crafts and excercise and socializing. Bingo also. Come check it out

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Government Inspection History

4 inspection visits in the last three years, 38 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 12, 2026Fire Safety StandardHealth Standard2 citations
  • Include a process for Emergency Preparedness collaboration.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 20, 2026

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2026

Oct 9, 2024Fire Safety StandardHealth Standard15 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 1, 2024

  • Conduct risk assessment and an All-Hazards approach.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 28, 2024

  • Address subsistence needs for staff and patients.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 28, 2024

  • Establish policies and procedures including evacuation.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 28, 2024

  • Establish roles under a Waiver declared by secretary.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 28, 2024

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 28, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 28, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 28, 2024

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 28, 2024

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 28, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 28, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 1, 2024

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2024

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2024

Jul 11, 2024Health Complaint1 citation
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 2, 2024

Jun 30, 2023Fire Safety StandardHealth Standard20 citations
  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity G of L: actual harm, isolatedCorrected Jul 19, 2023

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 10, 2023

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 10, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 10, 2023

  • Have power receptacles that are properly grounded.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 10, 2023

  • Put firmly secured handrails on each side of hallways.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 10, 2023

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 27, 2022

  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 10, 2023

  • Post nurse staffing information every day.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2023

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2023

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2023

  • Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2023

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2023

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2023

  • Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2023

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Willow Creek Senior Community offer?

Willow Creek Senior Community offers Skilled Nursing / Long Term Care.

Where is Willow Creek Senior Community located?

Willow Creek Senior Community is located at 175 Ne 16th Street in Madras, Oregon.

What do families say about Willow Creek Senior Community?

Willow Creek Senior Community in Madras, Oregon is a small skilled nursing/long-term care home with a mixed reputation. Reviews range from families who feel their loved ones received warm, engaged care to several who describe serious lapses in personal care and promised therapy.

How did Willow Creek Senior Community do on recent health and safety inspections?

Willow Creek Senior Community had 4 government inspection visits in the last three years, with 38 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Willow Creek Senior Community?

Submit the Request Information form on this page to connect with Willow Creek Senior Community and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Nearby Communities

Other senior living options within 25 miles of Madras.