MyLivingChoice

Williams Bay Health Services

146 Clover St

3.3(32 ratings)

Williams Bay Health Services, photo 11 / 4

Quick Facts

Total units
50
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
50
Therapy services
On-site PT, OT, and speech therapy
Communication support
Communication device training for nonverbal residents

What Families Think

Williams Bay Health Services is a small skilled nursing and long-term care community with a mixed reputation among families. Many reviewers praise the nursing, therapy, and activities staff for compassionate, attentive care, while others describe serious lapses in cleanliness, response times, and medical attention.

The Good

  • Nursing staff described as caring and attentive
  • Strong PT, OT, and speech therapy programs
  • Special dietary accommodations, including custom meals
  • Activities like bingo, crafts, and an outdoor patio
  • Hospice care praised for comfort and support

The Bad

  • Multiple reports of slow response to call buttons
  • One report of severe bed sores and unaddressed pain
  • One report of untested UTI leading to hospitalization
  • One report of no housekeeping crew for nearly two years, causing odors and dirt

AI-generated from reviews and community data.

Williams Bay Health Services is a senior living community in Williams Bay, Wisconsin offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.3 out of 5 across 32 reviews.

About Williams Bay Health Services

Williams Bay Health Services is a skilled nursing and long-term care facility in Williams Bay, Wisconsin, with a licensed capacity of 50 residents.

Family experiences here are sharply divided. Some families report genuinely positive care: one described attentive nursing staff, strong therapy services (PT, OT, speech), activities like arts and crafts, and compassionate support through end-of-life care. Others describe serious lapses in basic care, residents not turned for extended periods, delayed response to call buttons (over 50 minutes), inadequate housekeeping (one family noted no housekeeping crew for almost two years), and hygiene issues including persistent urine odors and undiagnosed infections. Families also raised concerns about medication management and care coordination for residents with communication difficulties.

The facility holds a 3.3 out of 5 rating on Google across 32 reviews. The stark contrast between five-star and one-star accounts suggests inconsistent care quality or significant variations depending on unit or staff assignment.

Types of Care at Williams Bay Health Services

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Arts and Crafts
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Williams Bay Health Services

3.3overall · 32 ratings combined

3.3★ on Google (32)

Joanne Bitter

May 2026

via Google

My daughter has spent the last 6 months at this facility. The care she has received has been wonderful! The nursing staff are caring and attentive, they have gone above and beyond to meet my daughter's needs. Therapy, PT, OT, and especially Speech have been excellent. My daughter now has an amazing communication device, and has gotten training to use it efficiently. Food Service has provided special dietary requirements, and even made salads especially for my daughter because she likes them. Activities are great too! They have a lovely patio outdoors, bingo, crafts, and nail care that my daughter has participated in. I highly recommend this facility if you are looking for care for your loved one.

Rainbow Moodies

Feb 2026

via Google

My Grams was here for almost a year before her passing and absolutely loved it. I visited her once a week until she started failing and then it was everyday. Everyone that works here is so kind and understanding. They took excellent care of her for her entire stay and I couldn't have asked for a better experience. There were multiple activities for the residents, including arts and crafts, which my Grams loved. I'm very happy with how she was cared for right up til the end. As she neared the end of her life the hospice care team did a phenomenal job of making sure she wasn't in pain or suffering in any way. Taking time out of their busy days to sit with her and play music for her even after she was no longer responsive. It was all very much appreciated. Thank you for making her last year as pleasant as possible.

Trina Odierno

Jun 2022

via Google

Horrible. Do not send your love ones here... ESPECIALLY if they are unable to communicate!! My loved one was treated horribly when they did get to her. Every button push for help was over 50 minutes. Can't find anyone. Every visit, she smelled like urine and wound up with a UTI that they refused to test for. After a health incident sent her to the hospital, it was diagnosed as a severe UTI that caused her health event. They are telling everyone they are short staffed, but on the way out to the ambulance they wanted to know if she would need that room. Can't wait to fill it with someone else they can ignore?? If they are so short staffed. They should stop accepting people. I cannot believe Williams Bay would house such a horrible center. I will be reporting to every state and medical agency I can.

Eloise B

Jun 2022

via Google

Horrible place. My loved one is here and since admission I have yet to have her room cleaned or the visitor bathroom cleaned. I just found out that this place has not had a housekeeping crew for almost 2 years! This place is filthy dirty, smells horrible! Dust everywhere, registers falling off the wall, no toilet paper to be found. Bathrooms smell. Rooms smell. Hallway bathrooms that are just for the people who live there are horribly dirty and smell. If I could move my loved one I would. My advise is to look at other facilities in the area. They have got to be cleaner than this one. If I could rate this facility ZERO stars I would!

Sandy Jackson

Jan 2019

via Google

I wouldn't put an enemy in this place. Worst place EVER!!!!! My brother was with my dad on January 6, 2019 from 10am to 6:30pm that's when I flew in from Virginia and my dad hadn't been turned ALL DAY! He had the worst bed sore on his bottom that I've ever seen in my whole life! When I asked about his meds I was told he could have it every hour, the staff said he didn't need it every hour!!!!! Hospice came everyday to see my dad and pray with us. Hospice came in on January 7th, 2019 around lunch time to check in with us and gave dad his bath, the same evening a staff member came in and told me that I would have to leave the room so they could give my dad a bath. I refused to leave, she called the police and had all of us escorted out. Got a call from hospice the morning of the 8th to say he had passed around 5:30am. My dad died alone and in pain this place needs to be shut down.

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Government Inspection History

5 inspection visits in the last three years, 35 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 26, 2026Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 23, 2026

Mar 27, 2025Fire Safety StandardHealth Standard12 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedCorrected Apr 24, 2025

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 24, 2025

  • Establish emergency prep training and testing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 22, 2025

  • Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 24, 2025

  • Develop Emergency Preparedness policies and procedures.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 24, 2025

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 24, 2025

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2025

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2025

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2025

  • Have simulated fire drills held at unexpected times.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 24, 2025

Jan 25, 2024Fire Safety StandardHealth Standard8 citations
  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2024

  • Have power receptacles that are properly grounded.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2024

  • Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2024

  • Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2024

  • Use approved construction type or materials.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024

  • Install a fire alarm system that can be heard throughout the facility.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024

Sep 22, 2023Health Complaint3 citations
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 23, 2023

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 23, 2023

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 23, 2023

Oct 3, 2022Fire Safety StandardHealth Standard11 citations
  • Install a fire alarm system that can be heard throughout the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 1, 2022

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 1, 2022

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 1, 2022

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 1, 2022

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 1, 2022

  • Meet requirements for sections of health care facilities separated by fire resistive construction.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 1, 2022

  • Install resident room doors of proper design and width.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 1, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 1, 2022

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2022

  • Provide medically-related social services to help each resident achieve the highest possible quality of life.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2022

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Williams Bay Health Services offer?

Williams Bay Health Services offers Skilled Nursing / Long Term Care.

Where is Williams Bay Health Services located?

Williams Bay Health Services is located at 146 Clover St in Williams Bay, Wisconsin.

What do families say about Williams Bay Health Services?

Williams Bay Health Services is a small skilled nursing and long-term care community with a mixed reputation among families. Many reviewers praise the nursing, therapy, and activities staff for compassionate, attentive care, while others describe serious lapses in cleanliness, response times, and medical attention.

How did Williams Bay Health Services do on recent health and safety inspections?

Williams Bay Health Services had 5 government inspection visits in the last three years, with 35 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Williams Bay Health Services?

Submit the Request Information form on this page to connect with Williams Bay Health Services and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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