Williams Bay Health Services

Joanne Bitter

May 2026

via Google ↗

My daughter has spent the last 6 months at this facility. The care she has received has been wonderful! The nursing staff are caring and attentive, they have gone above and beyond to meet my daughter's needs. Therapy, PT, OT, and especially Speech have been excellent. My daughter now has an amazing communication device, and has gotten training to use it efficiently. Food Service has provided special dietary requirements, and even made salads especially for my daughter because she likes them. Activities are great too! They have a lovely patio outdoors, bingo, crafts, and nail care that my daughter has participated in. I highly recommend this facility if you are looking for care for your loved one.

Rainbow Moodies

Feb 2026

via Google ↗

My Grams was here for almost a year before her passing and absolutely loved it. I visited her once a week until she started failing and then it was everyday. Everyone that works here is so kind and understanding. They took excellent care of her for her entire stay and I couldn't have asked for a better experience. There were multiple activities for the residents, including arts and crafts, which my Grams loved. I'm very happy with how she was cared for right up til the end. As she neared the end of her life the hospice care team did a phenomenal job of making sure she wasn't in pain or suffering in any way. Taking time out of their busy days to sit with her and play music for her even after she was no longer responsive. It was all very much appreciated. Thank you for making her last year as pleasant as possible.

Trina Odierno

Jun 2022

via Google ↗

Horrible. Do not send your love ones here... ESPECIALLY if they are unable to communicate!! My loved one was treated horribly when they did get to her. Every button push for help was over 50 minutes. Can't find anyone. Every visit, she smelled like urine and wound up with a UTI that they refused to test for. After a health incident sent her to the hospital, it was diagnosed as a severe UTI that caused her health event. They are telling everyone they are short staffed, but on the way out to the ambulance they wanted to know if she would need that room. Can't wait to fill it with someone else they can ignore?? If they are so short staffed. They should stop accepting people. I cannot believe Williams Bay would house such a horrible center. I will be reporting to every state and medical agency I can.

Eloise B

Jun 2022

via Google ↗

Horrible place. My loved one is here and since admission I have yet to have her room cleaned or the visitor bathroom cleaned. I just found out that this place has not had a housekeeping crew for almost 2 years! This place is filthy dirty, smells horrible! Dust everywhere, registers falling off the wall, no toilet paper to be found. Bathrooms smell. Rooms smell. Hallway bathrooms that are just for the people who live there are horribly dirty and smell. If I could move my loved one I would. My advise is to look at other facilities in the area. They have got to be cleaner than this one. If I could rate this facility ZERO stars I would!

Sandy Jackson

Jan 2019

via Google ↗

I wouldn't put an enemy in this place. Worst place EVER!!!!! My brother was with my dad on January 6, 2019 from 10am to 6:30pm that's when I flew in from Virginia and my dad hadn't been turned ALL DAY! He had the worst bed sore on his bottom that I've ever seen in my whole life! When I asked about his meds I was told he could have it every hour, the staff said he didn't need it every hour!!!!! Hospice came everyday to see my dad and pray with us. Hospice came in on January 7th, 2019 around lunch time to check in with us and gave dad his bath, the same evening a staff member came in and told me that I would have to leave the room so they could give my dad a bath. I refused to leave, she called the police and had all of us escorted out. Got a call from hospice the morning of the 8th to say he had passed around 5:30am. My dad died alone and in pain this place needs to be shut down.