Thomas Baltes
Jul 2026
Seems to meet it's great reputation
1 / 5Quick Facts
- Total units
- 190
- Medicare rating
- 3 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 190
- Inspections
- View history (39 citations)
- Ortho recovery
- Dedicated Orthopedic Pavilion wing for surgery patients
- Respite care
- Temporary respite stays offered for family relief
- Wound care leadership
- Wound care led by a WCC certified Nurse Director
CMS Care Compare
What Families Think
Families consistently praise the physical, occupational, and wound-care therapy teams at Whitehall of Deerfield, along with many nurses and CNAs who provide attentive, compassionate care. Reviewers frequently note that the building is older, dimly lit, and in need of renovation, and food quality draws recurring complaints. A smaller but serious set of reviews describe understaffing, slow response to calls, and administrative or billing communication problems, including one report of a fatal outcome following alleged neglect.
The Good
- Therapy team (PT/OT) consistently praised for results
- Wound care team singled out for skilled, attentive treatment
- Nurses and CNAs described as caring and attentive
- Facility kept clean despite its age
- Long-tenured staff who know residents well
- Admissions and discharge staff praised for support
The Bad
- Food quality frequently criticized by reviewers
- Building interior described as dated, dark, and worn
- Several reports of billing, discharge, or social-work communication problems
- A few serious reports of understaffing, slow response, and neglect
AI-generated from reviews and community data.
Whitehall of Deerfield Healthcare is a senior living community in Deerfield, Illinois offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 3.9 out of 5 across 110 reviews.
About Whitehall of Deerfield Healthcare
Whitehall of Deerfield is a skilled nursing facility offering short-term rehabilitation and long-term care in Deerfield, Illinois, located just north of Chicago. The community provides individualized rehabilitation therapy, short-term and skilled nursing care focused on helping patients return to their desired level of function.
The facility specializes in comprehensive, customized care for patients recovering from orthopedic surgery, strokes, cardiac illnesses, and other medical conditions. The Orthopedic Pavilion is a dedicated recovery wing for elective orthopedic surgery patients, featuring personalized physical and occupational therapy, pain management, and a specialized gym. Neurological and stroke patients receive personalized therapy to enhance independence and functionality, supported by an acclaimed therapy gym equipped with the latest neurological therapy tools and a multidisciplinary care team.
Whitehall also offers specialized programs for cardiovascular recovery with a team of cardiac specialists, rehabilitation therapies, 24-hour nursing care, and state-of-the-art monitoring. Wound care is led by a WCC certified Nurse Director and certified wound specialist who provide tailored management for simple to complex wounds through an interdisciplinary team approach.
The community provides temporary respite care options for families needing relief while maintaining high standards of care and comfort for their loved ones. Guest rooms are designed as sanctuaries of comfort with high-end amenities. Amenities include an ice cream parlor, a beautiful patio, and free weekday valet parking.
Types of Care at Whitehall of Deerfield Healthcare
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Need help deciding?
Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.
Help Me ChooseReviews of Whitehall of Deerfield Healthcare
3.9overall · 110 ratings combined
3.9★ on Google (110)
Silvia Porcayo
Jun 2026
When you’re searching for placement for a loved one, nothing quite prepares you for how overwhelming it truly is. You’re making one of the most important decisions of your life, often under pressure and with so much uncertainty. From the very first call with the admissions department at Whitehall of Deerfield, I felt like someone was actually walking alongside us — not just processing paperwork.<br><br>The admissions process was handled with so much care and professionalism. Every question I had was answered, every concern was addressed, and I never felt rushed or dismissed. That same level of support carried all the way through to discharge planning. The continuity alone gave our family confidence that we had made the right choice.<br><br>Now, I’ll be honest — I had heard that the facility was a bit dated, and I won’t pretend otherwise. There are areas that could use some updating. But I want to be very clear: do not let that discourage you, because what happens inside those walls is what truly matters. The staff at Whitehall are something special. They are present, they are compassionate, and they genuinely care. You can feel it. My father felt it.<br><br>My father made a wonderful recovery, and we are so grateful. I hope we don’t need skilled nursing care again anytime soon, but if we do, I already know exactly where we’re going — and so will everyone in our family and circle of friends.<br><br>Thank you, Whitehall, for taking care of our father like she was your own.
Dee Stump
Jun 2026
My mom was at Whitehall of Deerfield for rehab and we had a really good experience. Everybody was nice and helpful, but I especially wanted to mention Donna in the business office. I was so confused with all the insurance papers, bills, and questions I had, and Donna took the time to explain everything to me. She never made me feel like I was bothering her, even when I asked the same thing more than once. The nurses and therapy staff were great too and took good care of my mom. The building is always clean and there was always someone around if we needed help. When you have a family member in a rehab center, it can be stressful, but having people like Donna there made things a lot easier. She really cares and it shows. It’s hard to find people who are that patient and willing to help these days. Thank you to Donna and the whole Whitehall team for everything you did for our family.
Mike Kussman
Jun 2026
Our experience at Whitehall of Deerfield has been incredibly positive, especially when it came to wound care and social services. My loved one arrived with a complex wound that required close monitoring and specialized treatment. The wound care team was knowledgeable, thorough, and always willing to explain the treatment plan and progress. We saw steady improvement and felt confident knowing they were in such capable hands. I also want to recognize Brittany Murphy, Director of Social Services. Brittany was a tremendous support to our family throughout the entire stay. She was compassionate, responsive, and always available to answer questions or help navigate challenges. Whether coordinating care, planning for discharge, or simply checking in to see how we were doing, she made what could have been an overwhelming process much easier. The staff at Whitehall truly work together as a team, and it shows. We always felt informed, respected, and included in decisions. Knowing that people genuinely cared about both the physical and emotional well-being of our loved one meant so much to us. Thank you to Brittany, the wound care department, and the entire Whitehall team for the outstanding care and support. We are very grateful for everything you did for our family.
Sarah Lancaster
Jun 2026
I just wanted to share how happy our family has been with Whitehall of Deerfield. The care has been wonderful from day one. The staff is not only skilled and attentive, but they are genuinely kind and caring. You can tell they really get to know the residents and treat them like people, not just patients.<br><br>Another thing that always stands out to me is how clean the facility is. Every time I visit, the rooms and common areas are neat, clean, and well cared for. It makes a big difference when you’re trusting others with the care of a loved one.<br><br>I recently noticed the signs about the upcoming renovation, and I can’t wait to see the finished result. Honestly, the care is already top-notch, so it’s exciting to know the building itself is getting some updates too.<br><br>No place is perfect, but Whitehall has given us peace of mind during a difficult time. We are grateful for the nurses, therapists, aides, and everyone else who works so hard every day. Thank you for all that you do.
Government Inspection History
9 inspection visits in the last three years, 39 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
May 6, 2026Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 8, 2026
Jan 20, 2026Health Complaint1 citation
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jan 23, 2026
Apr 23, 2025Fire Safety StandardHealth Standard13 citations
Provide primary/alternate means for communication.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 21, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 26, 2025
Establish roles under a Waiver declared by secretary.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 21, 2025
Provide family notifications of emergency plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 21, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 26, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 26, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 26, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 26, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 26, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 26, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 26, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 26, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 26, 2025
Dec 18, 2024Health Complaint2 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 20, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 20, 2024
Dec 3, 2024Health Complaint1 citation
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 4, 2024
May 30, 2024Fire Safety StandardHealth Standard12 citations
Establish procedures for tracking staff and patients during an emergency.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 23, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 13, 2024
Establish emergency prep training and testing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 23, 2024
Provide family notifications of emergency plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 23, 2024
Establish roles under a Waiver declared by secretary.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 23, 2024
Establish policies and procedures for volunteers.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 23, 2024
Establish policies and procedures for sheltering.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 23, 2024
Conduct risk assessment and an All-Hazards approach.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 23, 2024
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2024
Apr 30, 2024Health Complaint1 citation
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 3, 2024
Oct 30, 2023Health Complaint1 citation
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 6, 2023
Jun 7, 2023Fire Safety StandardHealth Standard7 citations
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 12, 2023
Implement emergency and standby power systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 28, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2023
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2023
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Whitehall of Deerfield Healthcare offer?
Whitehall of Deerfield Healthcare offers Skilled Nursing / Long Term Care.
Where is Whitehall of Deerfield Healthcare located?
Whitehall of Deerfield Healthcare is located at 300 Waukegan Road in Deerfield, Illinois.
What do families say about Whitehall of Deerfield Healthcare?
Families consistently praise the physical, occupational, and wound-care therapy teams at Whitehall of Deerfield, along with many nurses and CNAs who provide attentive, compassionate care. Reviewers frequently note that the building is older, dimly lit, and in need of renovation, and food quality draws recurring complaints. A smaller but serious set of reviews describe understaffing, slow response to calls, and administrative or billing communication problems, including one report of a fatal outcome following alleged neglect.
How did Whitehall of Deerfield Healthcare do on recent health and safety inspections?
Whitehall of Deerfield Healthcare had 9 government inspection visits in the last three years, with 39 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Whitehall of Deerfield Healthcare?
Submit the Request Information form on this page to connect with Whitehall of Deerfield Healthcare and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Whitehall of Deerfield Healthcare? Claim this listing to update photos, pricing, and details. It's free.
Nearby Communities
Other senior living options within 25 miles of Deerfield.
SponsoredEden Vista Barrington
Barrington, Illinois14.3 mi
4.7(39)
Assisted LivingMemory Care
Elevate Care Riverwoods
Riverwoods, Illinois0 mi
4.6(225)
Skilled Nursing / Long Term Care
Friend Center for Memory Care
Deerfield, Illinois1.4 mi
5(2)
Assisted LivingMemory Care
Weinberg Community for Senior Living-CJE SeniorLife
Deerfield, Illinois1.4 mi
4.2(47)
Assisted LivingIndependent Living
Tamarisk NorthShore
Deerfield, Illinois1.4 mi
4.1(22)
Independent Living
Northbrook Inn Memory Care Community
Northbrook, Illinois1.6 mi
4.6(19)
Assisted LivingIndependent LivingMemory Care+1 more
Prefer to stay home?
Home care agencies serving Deerfield bring help to the house: daily living, companionship, and respite for family caregivers.
