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White Sulphur Springs Center

345 Pocahontas Trail

4.2(47 ratings)

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White Sulphur Springs Center, photo 11 / 3

Quick Facts

Total units
68
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
68
Care model
Skilled nursing with short-stay rehab and respite
Veteran support
We Honor Veterans community partner
Rehab focus
Orthopedic rehab including joint replacement and amputation care
Safety feature
Alarm system for residents with cognitive deficits

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews of White Sulphur Springs Center are sharply divided: some families describe attentive, caring staff who go above and beyond, while others report serious lapses in hygiene, care consistency, and communication. Multiple reviewers raised concerns about cleanliness, unmet doctor's orders, and infrequent bathing, though other reviewers praised the staff's warmth and responsiveness.

What reviewers praise

  • Staff described as caring and attentive by some families
  • Prompt response to resident needs reported by relatives
  • Long-tenured social worker helps with elder care transitions
  • AHCA Bronze Quality Award recognition
  • Orthopedic and post-hospital rehabilitation services offered

What reviewers flag

  • Multiple reports of infrequent bathing and poor hygiene
  • Several reviewers cite doctor's orders not being followed
  • One report of bedsores developing during a short stay
  • One account of understaffing leaving residents unattended

AI-generated from reviews and community data.

White Sulphur Springs Center is a senior living community in White Sulphur Spring, West Virginia offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.2 out of 5 across 47 reviews.

About White Sulphur Springs Center

White Sulphur Springs Center is a skilled nursing facility in White Sulphur Spring, West Virginia, offering post-hospital short-term rehabilitation, long-term care, and respite care. The facility accepts Medicare, Medicaid, and most private insurances, with a staff dedicated to serving the medical and rehabilitation needs of individuals recovering from illness or injury.

The center provides orthopedic rehabilitation services including joint replacement, injuries, and amputation care. Residents have access to comfortable common and lounge areas to gather with friends and family, and an alarm system supports security for residents with cognitive deficits.

White Sulphur Springs Center is an AHCA Bronze Quality Award Winner and a We Honor Veterans community partner. The clinical team includes physicians specializing in internal medicine and preventive healthcare, along with nursing staff with extensive experience across acute care, surgery, pediatrics, and geriatric services.

The facility employs a licensed social worker with over fourteen years of experience assisting individuals and families in elder care transitions, working to ensure each day is meaningful for residents served.

Types of Care at White Sulphur Springs Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities

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Reviews of White Sulphur Springs Center

4.2overall · 47 ratings combined

4.2★ on Google (47)

Sabrina Gunther

Apr 2026

via Google ↗

My Father had to be put into this Nursing Home facility and I can an will say they have truly done anything an everything in the Best interest of my Father nothing or no one is perfect by far but I can honestly say they care about there patients an the staff has been an is very helpful with my needs for my Father an his needs as a patient . Thank you WSS Nursing home for going above and beyond for the patients an there families it Definitely doesn’t go unnoticed Thank you

Laela Feury

May 2025

via Google ↗

My grandfather was in this nursing home for just 20 days, and it was a terrible experience. He was often left unattended, sometimes for long periods. The staff seemed stretched thin, and there weren't enough people on the floor to care for the residents. He wasn't dressed properly, and he developed bedsores during his short stay. The staff didn't seem very caring or attentive. We even had to find his personal clothes ourselves because they weren't returned to his room. Family members were there every single day, and I can only imagine the poor care that the residents who did not have anyone checking on them regularly received. I wouldn't recommend this place to anyone.

Loretta Gwinn

Feb 2025

via Google ↗

This is a nasty horrible place . Drs . Orders not followed . Gloves not being worn mask not being worn . Did not see any hand washing done . Resident care done at a very minimum. The facility smells really bad. Not clean at all. Told by staff the DON that they didn't have to follow DRS orders. Staff really rude. My mother will never ever be back there again. And I would suggest that no one send there loved ones there. I have seen dog pounds that was much much cleaner and smelled a whole lot better. My mother has missing clothes . She was not kept clean . Has a bad rash under her breast. The nursing staff was asked to shower my mother at least every other day . It was not done. She was dirty but not only her most of the residents looked untidy and dirty. So glad she is not there anymore. Nursing homes get about 13000.00 a month to take care of your loved ones it doesn't matter if it is private pay Medicaid or Medicare paid these poor souls sure are not getting the adequate care.

Becky Bennett

Feb 2025

via Google ↗

Not a good experience at all. My mother in law was sent here for physical therapy that they haven't started and it's been 5 days. When myself and others went to visit her she stnuk along with the nursing home itself. We requested for her to have a shower and it was finially done 3 days later. We were also told that they do not honor doctor ordered restrictions because she is her own person and can do what she wants. The restrictions are a crucial part of her care and is one reason why we have medical power attorney because she does not understand the importance of it. I was also told by the social worker that they would not contact the hospital to confirm the ordered restrictions.

shannon bashlor

Feb 2024

via Google ↗

So grateful for this special place!! It’s so hard to see those we love need to enter a permanent care facility but Genesis in WSS has been so amazing to our grandmother! She absolutely loves the staff, and we do as well!! They are prompt to meet her needs and to keep the facility clean and safe. Ultimately, when I hear my grandmother say to me that she is really happy there and that they are so good to her, that’s all that I need to hear! Thank you Genesis for your kindness and for your caring staff! We are truly grateful!

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Government Inspection History

4 inspection visits in the last three years, 65 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Nov 19, 2025Health Complaint1 citation
  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 10, 2025

Sep 10, 2025Fire Safety StandardHealth ComplaintHealth Standard14 citations
  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity K of L: immediate jeopardy, patternCorrected Oct 21, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 21, 2025

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 21, 2025

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 21, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 21, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 21, 2025

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity C of L: potential for minimal harm, widespreadCorrected Oct 2, 2025

  • Have properly installed electrical wiring and gas equipment.

    Severity C of L: potential for minimal harm, widespreadCorrected Oct 2, 2025

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity C of L: potential for minimal harm, widespreadCorrected Oct 2, 2025

  • Install corridor and hallway doors that block smoke.

    Severity C of L: potential for minimal harm, widespreadCorrected Oct 2, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity C of L: potential for minimal harm, widespreadCorrected Oct 2, 2025

Jul 11, 2024Fire Safety StandardHealth ComplaintHealth Standard35 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity J of L: immediate jeopardy, isolatedCorrected Aug 13, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 24, 2024

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity J of L: immediate jeopardy, isolatedCorrected Aug 13, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 19, 2024

  • Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 13, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 13, 2024

  • Dispose of garbage and refuse properly.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 13, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 19, 2024

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 19, 2024

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 19, 2024

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 19, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 13, 2024

  • Provide medically-related social services to help each resident achieve the highest possible quality of life.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 13, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 13, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 13, 2024

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 13, 2024

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 19, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 19, 2024

  • Have simulated fire drills held at unexpected times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 19, 2024

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 13, 2024

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 13, 2024

  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 13, 2024

  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 13, 2024

  • Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 13, 2024

  • Post nurse staffing information every day.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 13, 2024

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 13, 2024

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 13, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 13, 2024

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 13, 2024

  • Give the resident's representative the ability to exercise the resident's rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 13, 2024

  • Have restrictions on the use of portable space heaters.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2024

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 13, 2024

  • Have a plan that describes the process for conducting QAPI and QAA activities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 13, 2024

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity C of L: potential for minimal harm, widespreadCorrected Aug 19, 2024

Mar 8, 2023Fire Safety StandardHealth Standard15 citations
  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 4, 2023

  • Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2023

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2023

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2023

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2023

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2023

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2023

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2023

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 4, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 4, 2023

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 4, 2023

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity B of L: potential for minimal harm, patternCorrected Mar 27, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does White Sulphur Springs Center offer?

White Sulphur Springs Center offers Skilled Nursing / Long Term Care.

Where is White Sulphur Springs Center located?

White Sulphur Springs Center is located at 345 Pocahontas Trail in White Sulphur Spring, West Virginia.

What do families say about White Sulphur Springs Center?

White Sulphur Springs Center carries a 4.2 out of 5 rating from 47 Google reviews. Reviews of White Sulphur Springs Center are sharply divided: some families describe attentive, caring staff who go above and beyond, while others report serious lapses in hygiene, care consistency, and communication. Multiple reviewers raised concerns about cleanliness, unmet doctor's orders, and infrequent bathing, though other reviewers praised the staff's warmth and responsiveness. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did White Sulphur Springs Center do on recent health and safety inspections?

White Sulphur Springs Center had 4 government inspection visits in the last three years, with 65 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit White Sulphur Springs Center?

Submit the Request Information form on this page, or contact White Sulphur Springs Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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