MyLivingChoice

Westwind Memory Care

160 Jewell Street

4.4(7 ratings)· Santa Cruz average: 4.3

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Westwind Memory Care, photo 11 / 5

Quick Facts

Total units
59
Licensed capacity
59 residents

California CDSS

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews of Westwind Memory Care are largely positive, with families praising the compassionate, knowledgeable staff and the calm, dignified way residents with dementia are treated. However, one family reported a serious staffing shortfall that they felt contributed to a fall and their mother's death, a concern echoed by observations of other residents struggling to get help.

What reviewers praise

  • Compassionate, knowledgeable staff for dementia care
  • Home-cooked meals with fresh ingredients
  • Staff advocated for families with outside medical providers
  • Residents stayed for years (4-8+ years) in some cases
  • Engaging daily activities that residents enjoyed

What reviewers flag

  • One report of insufficient staff to help residents with mobility needs
  • One serious incident involving a fall leading to death
  • One account of residents left waiting for help or confused by staff

AI-generated from reviews and community data.

Westwind Memory Care is a senior living community in Santa Cruz, California offering Memory Care and Assisted Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.4 out of 5 across 7 reviews.

About Westwind Memory Care

Westwind Memory Care is a residential community in Santa Cruz offering assisted living and memory care. Licensed for up to 59 residents, it provides 24-hour staffing, medication management, an emergency call system, private rooms, and wheelchair accessibility.

The community features home-cooked meals prepared with fresh ingredients, housekeeping and laundry services, dietary accommodations, and social activities in gathering spaces. Most reviewers praised the care, describing attentive and knowledgeable staff and a welcoming transition process for families. However, reviews were mixed regarding adequate supervision and assistance with activities of daily living, with one family expressing serious concerns about staffing levels and fall prevention.

Types of Care at Westwind Memory Care

Assisted LivingMemory Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management

Activities

  • Social Activities

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Reviews of Westwind Memory Care

4.4overall · 7 ratings combined

4.4★ on Google (7)

David Nielsen

Jun 2026

via Google ↗ · Report

My mother spent the last 8 months of her life at Westwind, and it was a godsend for us. Please see my full review under Yelp. Highly recommded.

Nancy Rader

May 2026

via Google ↗ · Report

My husband was there for over 5 years. Great care and wonderful staff.

Terry Edwards

Jan 2026

via Google ↗ · Report

C. I chose this facility for mom. Nearly every day I ask for forgiveness for my decision. If your loved one needs help dressing, is at risk for falling, needs help to the bathroom, this is not facility I would recommend. My mom only lived there three months before struggling to get out of a recliner that was supposed to keep her sitting and fell, only to die 12 days later. There is not enough staff to help all the residents in need. I can not read the minds or intentions of the staff, but I saw a lack of awareness over the people in their care. People were falling, people were pledging for help from their rooms, people were told their husband had died two years ago, when looking for help to leave the facility, traumatizing the resident. It's just a sad situation there. Even through the facility looks nice, it is lacking in help, in my opinion. Be aware of your loved ones needs and assess if your loved one is strong enough to live here.

Laura Nolan

Dec 2024

via Google ↗ · Report

Our family is incredibly grateful for the exceptional care my mom received during her four years at Westwind Memory Care. The management is enlightened, and the staff is both caring and highly knowledgeable, creating a safe and supportive environment for residents. The medical care provided was reliable and effective, and the home-cooked meals—prepared with fresh ingredients—were outstanding. Residents were always offered three meals and two snacks daily, ensuring they were well-nourished. What truly sets this facility apart is their compassionate approach to working with dementia patients. The staff treated my mom with dignity, understanding, and kindness, meeting her unique needs in ways that brought us peace of mind. In addition, the daily activities were thoughtfully designed to engage residents, keeping them busy and enriched throughout the day. While the cost of care is significant, the rates at Westwind Memory Care are comparable to other facilities offering similar care in Santa Cruz County. We cannot thank the team enough for the love, respect, and care they showed to my mom and to us as a family. I wholeheartedly recommend Westwind Memory Care to anyone seeking memory care for their loved ones with dementia.

Jennifer Ledford

Mar 2020

via Google ↗ · Report

Westwind is the BEST memory care facility I have ever seen. We needed to move our elderly aunt from her home because 24/7 care is VERY pricey and we needed to get her closer to family. We were so thrilled when we discovered Westwind. The building is gorgeous and the staff is very knowledgeable and attentive. They helped us with the transition and even worked as advocates for us when a certain medical group who shall remain nameless was lagging on her medical records. I can sleep at night knowing we placed our aunt in a safe and caring environment. She loves the activities and we enjoy visiting. We are very grateful to have found Westwind!

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Frequently Asked Questions

What types of care does Westwind Memory Care offer?

Westwind Memory Care offers Assisted Living and Memory Care.

Where is Westwind Memory Care located?

Westwind Memory Care is located at 160 Jewell Street in Santa Cruz, California.

What do families say about Westwind Memory Care?

Westwind Memory Care carries a 4.4 out of 5 rating from 7 Google reviews. Reviews of Westwind Memory Care are largely positive, with families praising the compassionate, knowledgeable staff and the calm, dignified way residents with dementia are treated. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Westwind Memory Care?

Submit the Request Information form on this page, or contact Westwind Memory Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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