1 / 4CMS Care Compare
Reviews for Westminster Healthcare Center are sharply divided: many families praise the physical/occupational therapy, food, and individual staff members who go above and beyond, while a large number of reviewers describe serious neglect, rough handling, and theft of residents' belongings. The facility's 2.6 out of 5 rating from 80 Google reviews reflects this split, with several reviewers citing understaffing and poor communication as recurring problems.
AI-generated from reviews and community data.
Westminster Healthcare Center is a senior living community in WESTMINSTER, Maryland offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Private Bathroom. Families rate it 2.6 out of 5 across 80 reviews.
Westminster Healthcare Center is a skilled nursing / long term care community in WESTMINSTER, Maryland.
Families rate Westminster Healthcare Center 2.6 out of 5 based on 80 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.
Help Me Choose2.6overall · 80 ratings combined
2.6★ on Google (80)
Tiffany M
Jul 2026
If you love your person do not send them here. Nurses and staff are ignorant and rude. They do not care! They will let you lay in your own filth for hours and not follow protocol. Asking them anything they act like you offended them. If I could give negative stars I would!
Patricia Kinman
Jun 2026
I really liked this rehab center, they have done more for me then any other rehabs I've been in. They made me to want to do therapy even when I was having bad days. They have been the only one's that have been able to get me walking some with a walker. But I think I was released yo soon , but it was not there falt it was insurance that cut me and insurance apparently did not say anything to Westminster and they cut me off and 2 weeks later refund out about this and now we owe Westminster $5,200.00 dollars and my husband has tried talking to the insurance company but they don't want to talk to you about it. So I think we may talking to our lawyer about it and to get to the bottom of things and to find out the truth and who's really at fault. But I'm being transported back there today from hospital due to 2 fall's I've had. And yes there are a couple of bad apples there but that will be wherenever
Tami
Jun 2026
This place will never get any better.<br>My mother is constantly treated poorly by some of the staff. It don’t matter how many times you report to the higher ups… they just don’t care!<br>They leave her in wet and dirty diapers for hours at a time.<br>They are rough with her and lots of witnesses to that!<br>I was on her iPad one day on speaker and they did not know. When I heard what the worker was saying to my mother I spoke up then the tone changed!<br>The patients there are so scared to talk because of the retaliation they will receive.<br>Someone stole her money and they promised to get her a key for the drawer she has there but have not done so!<br>(((God sees all and know all!!! HE IS NOT PLEASED)))<br>They claimed to reimburse her the money but in fact did not until after I asked. Well, that is one good thing I suppose.<br>When she was being admitted there back last year.. they told me they would help her spend down her money on a burial plot or a wheel chair… guess what? You guess it. They did not help her and when confronted acted like I was in the wrong. They said they never said it and in fact they did! I guess that woman lined her pockets with some of that $7K!<br>Someone stole my mother’s phone and I have yet to be reimbursed $300. That’s right $300… all the money they pull in for the people living there and being rehabilitated there they could pay the money so I can get that phone deleted off my bill that I am still paying for.<br>Now that is two devices I am paying for… for my mother!<br>I am so upset at the lies about “oh we will take care of it”.<br>Smh at them.<br>I would not have given one star at all but you have to give at least one star to leave a review. Run 🏃♂️ do not send your loved ones here.
Tami
Jun 2026
This place will never get any better. My mother is constantly treated poorly by some of the staff. It don’t matter how many times you report to the higher ups… they just don’t care! They leave her in wet and dirty diapers for hours at a time. They are rough with her and lots of witnesses to that! I was on her iPad one day on speaker and they did not know. When I heard what the worker was saying to my mother I spoke up then the tone changed! The patients there are so scared to talk because of the retaliation they will receive. Someone stole her money and they promised to get her a key for the drawer she has there but have not done so! (((God sees all and know all!!! HE IS NOT PLEASED))) They claimed to reimburse her the money but in fact did not until after I asked. Well, that is one good thing I suppose. When she was being admitted there back last year.. they told me they would help her spend down her money on a burial plot or a wheel chair… guess what? You guess it. They did not help her and when confronted acted like I was in the wrong. They said they never said it and in fact they did! I guess that woman lined her pockets with some of that $7K! Someone stole my mother’s phone and I have yet to be reimbursed $300. That’s right $300… all the money they pull in for the people living there and being rehabilitated there they could pay the money so I can get that phone deleted off my bill that I am still paying for. Now that is two devices I am paying for… for my mother! I am so upset at the lies about “oh we will take care of it”. Smh at them. I would not have given one star at all but you have to give at least one star to leave a review. Run 🏃♂️ do not send your loved ones here.
R. M.
Mar 2026
Thank you, Westminster Healthcare Center!<br><br>We are incredibly grateful to Westminster Healthcare Center for allowing our family to celebrate our beloved mother's 100th birthday. Turning 100 years old is a once-in-a-lifetime milestone, and the thoughtful and demure way in which this special moment was shared made it even more memorable. The staff's kindness and attention to detail truly made the day perfect. Thank you for helping us create such a cherished memory!
7 inspection visits in the last three years, 70 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 13, 2026
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 13, 2026
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 12, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 12, 2025
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 12, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 12, 2025
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 12, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 12, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 12, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 7, 2025
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2024
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 18, 2024
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 18, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 18, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 18, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 18, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 18, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2024
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 25, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 25, 2024
Hire a qualified full-time social worker in a facility with more than 120 beds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 25, 2024
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 25, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 25, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 25, 2024
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 25, 2024
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 25, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 25, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 25, 2024
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 25, 2024
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2024
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2024
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2024
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2024
Provide or obtain dental services for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 25, 2024
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 25, 2024
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected May 25, 2024
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Nov 5, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 5, 2023
Respond appropriately to all alleged violations.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 5, 2023
Ensure each resident receives an accurate assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 5, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 5, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 5, 2023
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 5, 2023
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 5, 2023
Observe each nurse aide's job performance and give regular training.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 5, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 5, 2023
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 5, 2023
Give the resident's representative the ability to exercise the resident's rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 5, 2023
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 5, 2023
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 5, 2023
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 5, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 5, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 5, 2023
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 5, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 5, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 5, 2023
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 5, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 5, 2023
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 5, 2023
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 5, 2023
Provide or obtain dental services for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 5, 2023
Implement a program that monitors antibiotic use.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 5, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Westminster Healthcare Center offers Skilled Nursing / Long Term Care.
Westminster Healthcare Center is located at 1234 WASHINGTON ROAD in WESTMINSTER, Maryland.
Reviews for Westminster Healthcare Center are sharply divided: many families praise the physical/occupational therapy, food, and individual staff members who go above and beyond, while a large number of reviewers describe serious neglect, rough handling, and theft of residents' belongings. The facility's 2.6 out of 5 rating from 80 Google reviews reflects this split, with several reviewers citing understaffing and poor communication as recurring problems.
Westminster Healthcare Center had 7 government inspection visits in the last three years, with 70 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Westminster Healthcare Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Westminster Healthcare Center? Claim this listing to update photos, pricing, and details. It's free.
Other senior living options within 25 miles of WESTMINSTER.
Westminster, Maryland0 mi
4.7(106)
Assisted Living
WESTMINSTER, Maryland0 mi
4.1(72)
Independent LivingSkilled Nursing / Long Term Care
Westminster, Maryland0 mi
3.6(51)
Skilled Nursing / Long Term Care
Westminster, Maryland1.1 mi
4.5(8)
Skilled Nursing / Long Term Care
Westminster, Maryland2 mi
4.1(26)
Assisted LivingMemory Care
Westminster, Maryland2.6 mi
4.3(10)
Assisted LivingSkilled Nursing / Long Term Care
Home care agencies serving WESTMINSTER bring help to the house: daily living, companionship, and respite for family caregivers.
