MyLivingChoice

Westminster Commons

560 St Charles Ave, Ne

2.9(30 ratings)· Atlanta average: 4.3

Westminster Commons, photo 11 / 2

Quick Facts

Total units
90
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
90

What Families Think

Reviews of Westminster Commons are sharply divided: some families praise specific nurses and admissions staff for compassionate care, while others describe serious neglect, understaffing, and an aging, poorly maintained building. With a 2.9 out of 5 rating from 30 Google reviews, experiences here appear to vary widely depending on which staff and shifts a resident encounters.

The Good

  • Nurses and admissions staff praised by name
  • Families felt reassured about safety and care
  • Staff described as attentive despite building's condition

The Bad

  • Multiple reports of chronic understaffing
  • One detailed report of residents left in soiled diapers for hours
  • Complaints about unprofessional, dismissive front desk staff
  • Building described as old, run-down, and needing repairs
  • Complaints about poor food quality

AI-generated from reviews and community data.

Westminster Commons is a senior living community in Atlanta, Georgia offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Wheelchair Accessible. Families rate it 2.9 out of 5 across 30 reviews.

About Westminster Commons

Westminster Commons is a skilled nursing and long-term care facility in Atlanta, Georgia, licensed for 90 residents. The community provides rehabilitation and ongoing care services in a residential neighborhood setting.

Family experiences at Westminster Commons are deeply divided. Several families praise individual staff members, particularly nursing and admissions personnel, for attentiveness and kindness toward their relatives. At the same time, families consistently report significant facility concerns: the building shows age and maintenance needs, shared rooms are cramped with minimal common seating, and housekeeping standards are cited as inconsistent. One family noted the staff is frequently short-staffed, while another expressed concern about administrative leadership and food quality. One family wrote, "the nurses and intake team was super nice," but acknowledged the physical plant requires substantial work.

Westminster Commons holds a 2.9 out of 5 Google rating based on 30 reviews. Opinions split sharply: families encountered either dedicated individual caregivers or frustrating facility conditions, sometimes both. Prospective residents and their families should weigh the reported staff dedication against documented concerns about infrastructure, staffing levels, and daily operations before making a decision.

Types of Care at Westminster Commons

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Medication Management

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Reviews of Westminster Commons

2.9overall · 30 ratings combined

2.9★ on Google (30)

Chris

May 2026

via Google

DONT! Just don’t send your loved ones here. First of all the parking situation is awful and the place is in the middle of a neighborhood. The place itself is run down and falling apart , very small and there is 3 ppl 1 tv and each one has a night stand and curtain to separate the beds .No chairs other then wheel chairs for patients to sit in . They say they are a rehab facility but they barely work with the individuals and never get them out of bed . They let them lay covered in feces. If you question them they ignore you , are dismissive , argue or are very rude . They say it’s over $5000 a month for a loved one to stay there for what ? They all sit behind the desk and do nothing but talk. They don’t answer the phone but there is always more than one person behind the counter when you show up no matter time or day you show up . The after pay option is why everyone has to come here. They won’t treat your loved ones good and they ignore them and leave them for hours with full diapers then they don’t want to change the sheets or pad or clean them up really good just half way do everything . People beg to be changed , to get up , to be put in bed and they just ignore them .

Ga PYRODAWG

May 2026

via Google

Not a place I'd put my Grandparents!!! Management sucks, their always short staffed, and the food is terrible

Mishonda

Nov 2025

via Google

Every staff member should be terminated, specifically, the young lady at the front desk. That position sets the tone for the entire facility. Her attitude is horrible and disgustingly unprofessional. Everyone isn't front desk material.

Tjuana Byrd

Oct 2025

via Google

I am going to give a 5 because its not the employees fault that the building is old. Yes it needs alot of work but that Nurse Jane is everything she so sweet to my mother inlaw. The nurses aide from Baltimore keeps her clean and smiling just the team was super nice. The smell yes not good at all but thats a housekeeping issue. Maintenance may need to fix some stuff but again the nurses and intake Susan they got my vote.

Ash Tree Of Life

Jun 2023

via Google

Diana in admissions has gone out of her way to help our father. The staff has been great and the home itself is quality. I have so much more peace now knowing that my dad is in a safe environment being well cared for.

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Government Inspection History

4 inspection visits in the last three years, 37 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 22, 2025Fire Safety StandardHealth ComplaintHealth Standard17 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 4, 2025

  • Assist a resident in gaining access to vision and hearing services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 4, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 4, 2025

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 4, 2025

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 4, 2025

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 4, 2025

  • Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 4, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 4, 2025

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 4, 2025

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 4, 2025

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 4, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 4, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 4, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 4, 2025

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 4, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 4, 2025

  • Post nurse staffing information every day.

    Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Jul 4, 2025

Sep 5, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 22, 2024

Jan 19, 2024Fire Safety StandardHealth Standard15 citations
  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 4, 2024

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2024

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2024

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2024

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2024

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2024

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2024

  • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2024

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2024

Jun 3, 2022Fire Safety StandardHealth Standard4 citations
  • Perform COVID19 testing on residents and staff.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 1, 2022

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 1, 2022

  • Implement a program that monitors antibiotic use.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 1, 2022

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Westminster Commons offer?

Westminster Commons offers Skilled Nursing / Long Term Care.

Where is Westminster Commons located?

Westminster Commons is located at 560 St Charles Ave, Ne in Atlanta, Georgia.

What do families say about Westminster Commons?

Reviews of Westminster Commons are sharply divided: some families praise specific nurses and admissions staff for compassionate care, while others describe serious neglect, understaffing, and an aging, poorly maintained building. With a 2.9 out of 5 rating from 30 Google reviews, experiences here appear to vary widely depending on which staff and shifts a resident encounters.

How did Westminster Commons do on recent health and safety inspections?

Westminster Commons had 4 government inspection visits in the last three years, with 37 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Westminster Commons?

Submit the Request Information form on this page to connect with Westminster Commons and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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