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Westminster Canterbury Richmond

1600 Westbrook Ave

4.3(145 ratings)· Richmond average: 4.4

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Westminster Canterbury Richmond, photo 11 / 6

Quick Facts

Total units
158
Medicare rating
5 of 5

CMS Care Compare

Medicare quality
2.5 of 5 stars

Home Health Compare

Medicare certified
Since 2018
Ownership
Non profit, Corporation
Certified beds
158

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Westminster-Canterbury Of Richmond is a skilled nursing / long-term care community in Richmond, Virginia, holding a strong 4.3 out of 5 rating from 145 Google reviews. However, no detailed review commentary was provided, so specific family experiences and care details are not available here.

What reviewers praise

  • Rated 4.3 out of 5 stars by families
  • Backed by a large volume of 145 reviews

What reviewers flag

  • No published pricing information is available

AI-generated from reviews and community data.

Westminster Canterbury Richmond is a senior living community in Richmond, Virginia offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.3 out of 5 across 145 reviews.

About Westminster Canterbury Richmond

Westminster Canterbury Richmond is a non-profit skilled nursing and long-term care community licensed for up to 158 residents in Richmond, Virginia. It is also a Medicare-certified home health agency offering skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide visits.

The community features on-site nursing staff, private rooms and bathrooms, 24-hour staffing, medication management, dietary accommodations, housekeeping and laundry services, an emergency call system, wheelchair accessibility, and a restaurant-style dining room. Amenities include gathering and activity spaces, cable or satellite television, and security. All 158 beds are Medicare and Medicaid certified.

Reviewers are mixed about the community. Some describe it as a wonderful place with friendly and professional staff quick to address concerns, citing numerous amenities and a genuinely caring environment. Others report serious concerns with cleanliness, maintenance, and staff attentiveness, describing issues in common areas and hallways. The community holds a 5-star CMS overall rating, though its home health quality rating from CMS is 2.5 of 5 stars.

Types of Care at Westminster Canterbury Richmond

Home HealthSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities

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Reviews of Westminster Canterbury Richmond

4.3overall · 145 ratings combined

4.3★ on Google (145)

M. Hunter Haglund

Jan 2026

via Google ↗ · Report

An absolutely fantastic continuing care retirement community, and it truly is a community. I would live there now, but they say I'm not old enough yet. Really an incredible place with every amenity. There are few other names that come to mind when you consider the range of services here. Of my many friends that have enjoyed, and enjoy, living here-all I hear are positive reviews. Have been lucky enough to visit for some special events and a few of their wonderful programs.

Don D

Dec 2025

via Google ↗ · Report

I reside in independent living at Westminster Canterbury, Richmond. It is a wonderful place to live!<br>I have found all-of the staff here to be friendly, very professional and are quick to correct any problems.<br>Westminister Canterbury offers its residents many amenities, such as six restaurants, a small, grocery store, a pool room, A fully equipped gymnasium, a lap pool and therapeutic pool. There are also a number of wellness classes and a nice gift shop. There are also several stores which sell jewelry, used furniture , clothing, and other assorted items. The facility also has a Full service bank.<br>Regular maid service is provided once a week. Garden plots are available at no extra cost. There is a Library, a cinema, a game room, and a very nice theater. A variety of classes are offered as well as off campus excursions.<br>There are other activities and amenities that I haven’t mentioned. I do find this to be a very vibrant community with lots of amenities and choices for recreation.<br>I have not personally had any affiliation with the assisted living, memory care, or nursing home facilities. However, all the people that I know who have had experience with these facilities, give them high praises.<br>I sure recommend this establishment for anyone seeking a quality continued care facility.

Kistie Brunsell

Dec 2025

via Google ↗ · Report

This is a wonderful inclusive community living environment. Everyone seems friendly and they genuinely seem to care about the elders who are in their care

tonia motley

Oct 2025

via Google ↗ · Report

My experience here has been less than favorable to say the least, when I first came here I thought this was an amazing place , then I started to see how lazy the CNA s are , the many broken cabinets in the kitchens, the fruit flies everywhere , the strong smell of urine or BM throughout the hallways , the filthy baseboards in the dining area ,, I mean it's just plain nasty here ,,I suggest the health department pay this place a visit!!!

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By submitting, you're okay with us and Westminster Canterbury Richmond reaching out by phone, email or text.Always free for families. If you move in, the community you chose pays us a referral fee, never you; any nearby communities we suggest are chosen by your answers, never by what they pay us. Referral agreements are our only tie to the communities we list. If a community stops meeting our qualifications, for example its licence lapses or it stops accepting referrals, we stop suggesting it. How we work · FAQ

Medicare Quality of Care

Westminster Canterbury Richmond is a Medicare-certified home health agency (certified since 2018). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

2.5 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

What patients say

4.0 / 5 patient survey rating

  • Would definitely recommend the agency85%US 79%
  • Rated their overall care 9 or 10 out of 1089%US 85%
  • Care was given in a professional way86%US 89%
  • The team communicated well86%US 86%
  • The team discussed medicines, pain and home safety75%US 82%

40 completed patient surveys, 29% response rate.

Hospital outcomes

  • Discharged to the community87%US 80%Better than
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
  • Preventable hospital visits during care (lower is better)10%US 11%Same as

How patients did

  • Care started within 2 days of referral91%US 94%
  • Patients got better at walking or moving around77%US 83%
  • Patients got better at getting in and out of bed83%US 83%
  • Patients got better at bathing81%US 86%
  • Patients' breathing improved94%US 85%
  • Patients got better at taking medications correctly67%US 81%
  • Patients who had a fall with major injury (lower is better)2%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)1%US 0%
  • Discharge function score met or exceeded expectations81%US 61%

Service area

Westminster Canterbury Richmond reports serving 28 ZIP codes, including Richmond, Henrico, Midlothian, Glen Allen, Mechanicsville, Ashland, Chester, Hanover, Manakin Sabot. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 497755. National figures are the average across all certified agencies.

Government Inspection History

4 inspection visits in the last three years, 19 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Oct 30, 2024Health Complaint2 citations
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 8, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 8, 2024

Jun 12, 2024Fire Safety StandardHealth Standard4 citations
  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2024

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2024

May 25, 2023Fire Safety StandardHealth Standard5 citations
  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 4, 2024

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2023

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2023

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity B of L: potential for minimal harm, patternCorrected Jun 30, 2023

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity B of L: potential for minimal harm, patternCorrected Jun 30, 2023

Mar 25, 2021Fire Safety StandardHealth Standard8 citations
  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 9, 2021

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 9, 2021

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 9, 2021

  • Properly install and monitor supervisory attachments on automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 2, 2021

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 2, 2021

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 2, 2021

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 2, 2021

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 9, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Westminster Canterbury Richmond offer?

Westminster Canterbury Richmond offers Home Health and Skilled Nursing / Long Term Care.

How much does Westminster Canterbury Richmond cost?

Westminster Canterbury Richmond has not published its pricing. For context, communities in Richmond that publish rates start around $4,200 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is Westminster Canterbury Richmond located?

Westminster Canterbury Richmond is located at 1600 Westbrook Ave in Richmond, Virginia.

What do families say about Westminster Canterbury Richmond?

Westminster Canterbury Richmond carries a 4.3 out of 5 rating from 145 Google reviews. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from Westminster Canterbury Richmond?

Yes. Westminster Canterbury Richmond is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 2.5 out of 5 stars.

Do I need a referral to use Westminster Canterbury Richmond?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How did Westminster Canterbury Richmond do on recent health and safety inspections?

Westminster Canterbury Richmond had 4 government inspection visits in the last three years, with 19 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Westminster Canterbury Richmond?

Submit the Request Information form on this page, or contact Westminster Canterbury Richmond directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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