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West Oaks Nursing And Rehabilitation Center

3200 W. Slaughter Lane

4.5(104 ratings)· Austin average: 4.4

West Oaks Nursing And Rehabilitation Center, photo 11 / 5

Quick Facts

Medicare rating
2 of 5

CMS Care Compare

Ownership
Government, Hospital district
Certified beds
125
Staffing concern
Multiple reviewers cite chronic understaffing on shifts
Language access
Some staff primarily speak Spanish, not English
Security process
Photo ID check-in used for resident safety

What Families Think

West Oaks Nursing and Rehabilitation Center in Austin draws largely positive feedback for its clean facility and warm, attentive frontline staff, especially in rehabilitation and daily care. However, a handful of serious reports describe understaffing, medication errors, and administrative issues that families should weigh carefully.

The Good

  • Facility consistently described as clean, no odors
  • Staff frequently praised as kind and attentive
  • Strong physical, occupational, and rehab therapy support
  • Security check-in process for resident safety
  • Individual staff members named and praised repeatedly

The Bad

  • Multiple reports of chronic understaffing
  • One report of a serious medication overdose incident
  • One report of dismissive, pressuring administration during discharge
  • One report of delayed diaper changes causing resident discomfort

AI-generated from reviews and community data.

West Oaks Nursing And Rehabilitation Center is a senior living community in Austin, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.5 out of 5 across 104 reviews.

About West Oaks Nursing And Rehabilitation Center

West Oaks Nursing and Rehabilitation Center is a nursing home located in Austin, Texas, offering both short-term rehabilitation and long-term care services. The community positions itself as a place where residents can regain strength and mobility while also feeling at home.

The staff works with residents, their families, and healthcare providers to develop comprehensive and effective care and treatment plans tailored to individual needs. Rehabilitation services combine modern therapeutic approaches with hands-on techniques, and both short and long-term rehab programs are customized for each resident.

Residents have access to a variety of activities through a monthly activity calendar designed to keep individuals engaged and active throughout the day, offering options from morning to night for every individual's interests and abilities.

The community emphasizes a service-oriented approach, aiming to make each resident's stay comfortable, safe, and therapeutic, treating residents as valued guests throughout their time at the facility.

Types of Care at West Oaks Nursing And Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of West Oaks Nursing And Rehabilitation Center

4.5overall · 104 ratings combined

4.5★ on Google (104)

Adela Mancias

Jul 2026

via Google

West Oaks Nursing and Rehab Center helped make my recuperation from a broken hip as delightful as such an experience can be. The whole staff without exception treated me and everyone else that I observed with respect, kindness and compassion. They were responsive to my needs and performed their respective jobs skillfully and professionally. The overall atmosphere was positive and pleasant. The meals were balanced and appetizing and offered a variety of choices.

Carrie Heim

Jul 2026

via Google

Appreciate your attention to security! What a good process to keep your residents safe.

Teresa

Jul 2026

via Google

This place is a nightmare! Staff is always short! Nurses some have no compassion for the clients who lives there! Wound care is awful one seems to get worse while there instead of better!should have the will to live not die due the the care of the staff working there! It should be more then just a check!

Maryann Vela

Jun 2026

via Google

Staff is very friendly, caretakers do there job well. They provide one on one inpatient physical therapy, rehab therapy. The place is nice and clean. The environment is quiet and comforting. Yes I recommend if you need rehabilitation go here. It's on slaughter ln in Austin Tx.

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Government Inspection History

12 inspection visits in the last three years, 45 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 25, 2026Fire Safety StandardHealth Standard12 citations
  • Establish policies and procedures including evacuation.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 26, 2026

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 26, 2026

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 26, 2026

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 26, 2026

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 26, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 2, 2026

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 2, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 2, 2026

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 26, 2026

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2026

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 2, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2026

Dec 11, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 15, 2025

Feb 11, 2025Health Complaint1 citation
  • Ensure that residents are free from significant medication errors.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Feb 12, 2025

Nov 26, 2024Fire Safety StandardHealth Standard10 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 22, 2025

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 23, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 21, 2024

  • Keep residents' personal and medical records private and confidential.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 21, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2024

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2025

May 13, 2024Health Complaint1 citation
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 22, 2024

Apr 10, 2024Health Complaint3 citations
  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity H of L: actual harm, patternFound during a complaint inspectionCorrected May 7, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity H of L: actual harm, patternFound during a complaint inspectionCorrected May 7, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 7, 2024

Mar 28, 2024Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 27, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 1, 2024

Jan 12, 2024Infection ControlNo citations
Nov 13, 2023Health Complaint1 citation
  • Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 26, 2023

Sep 3, 2023Fire Safety StandardHealth Standard12 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedCorrected Oct 3, 2023

  • Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 3, 2023

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 10, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 10, 2023

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 10, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 10, 2023

  • Hire a qualified full-time social worker in a facility with more than 120 beds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2023

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2023

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2023

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2023

Aug 24, 2023Health Complaint1 citation
  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 22, 2023

Jul 5, 2023Health Complaint1 citation
  • Honor the resident's right to manage his or her financial affairs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 3, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does West Oaks Nursing And Rehabilitation Center offer?

West Oaks Nursing And Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is West Oaks Nursing And Rehabilitation Center located?

West Oaks Nursing And Rehabilitation Center is located at 3200 W. Slaughter Lane in Austin, Texas.

What do families say about West Oaks Nursing And Rehabilitation Center?

West Oaks Nursing and Rehabilitation Center in Austin draws largely positive feedback for its clean facility and warm, attentive frontline staff, especially in rehabilitation and daily care. However, a handful of serious reports describe understaffing, medication errors, and administrative issues that families should weigh carefully.

How did West Oaks Nursing And Rehabilitation Center do on recent health and safety inspections?

West Oaks Nursing And Rehabilitation Center had 12 government inspection visits in the last three years, with 45 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit West Oaks Nursing And Rehabilitation Center?

Submit the Request Information form on this page to connect with West Oaks Nursing And Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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