MyLivingChoice

WellSpan VNA Home Care

1503 Quentin Rd

2.6(5 ratings)· Lebanon average: 4.3

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Quick Facts

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews of WellSpan VNA Home Care are mixed, with some families praising specific caregivers for compassionate, reliable care while others report serious lapses in communication and coordination, including a case of missed medication doses. With only five Google reviews, the ratings vary widely from 5-star praise to 1-star complaints about staff responsiveness and patient safety.

What reviewers praise

  • Specific caregivers praised for compassionate, reliable care
  • One reviewer called care 'excellent' overall

What reviewers flag

  • One report of missed medication doses after a care handoff error
  • Complaints about unresponsive or rude staff in two reviews
  • One reviewer described a supervisor as difficult to reach and dismissive

AI-generated from reviews and community data.

WellSpan VNA Home Care is a home health agency serving Lebanon, Pennsylvania offering At-Home Care and Home Health. Families rate it 2.6 out of 5 across 5 reviews.

About WellSpan VNA Home Care

WellSpan VNA Home Care is an agency providing at-home care and home health services in Lebanon, Pennsylvania.

Reviewers describe mixed experiences with the agency's operations and staff. Some families reported serious concerns about communication, patient information accuracy, and care continuity, including one reviewer's account of a patient being left without medication over a weekend. Others praised specific caregivers for their reliability, kindness, and attentiveness, with one noting that after an initial rough period, care improved significantly and remained exceptional.

Types of Care at WellSpan VNA Home Care

At-Home CareHome Health

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Reviews of WellSpan VNA Home Care

2.6overall · 5 ratings combined

2.6★ on Google (5)

M Koester

Oct 2025

via Google ↗ · Report

if you really need in home care do not pick this place. The supervisor in charge named Ashley likes to play games. Everything was set up and everything and oh she needed a phone call but oh she would try to call you. Your voicemail is on, but it’s OK for her to have a voicemail that picked up every second when you try to leave her a message and you couldn’t even leave one. She has an attitude problem that needs to be fixed And I hope my complaint goes through when she gets fired. I sat here a whole week waiting for Help and got nothing but she tried to make me look bad although she’s the one that shouldn’t have a job. I guess she wanted to talk to me on the phone yet every time I tried to call her I got voicemail every single time and then today she calls me just to rub it in my face that they’re not gonna help me that nice of them.??!! They’re definitely not caring people and I definitely hope that nobody else goes through this place Because you’ll probably be sitting there waiting too……

Tammy Bucks

Oct 2024

via Google ↗ · Report

I have been getting care visits since April. . .it was a bit rough in the beginning but I have to say once things got straightened out, I have had nothing but exceptional care with Stephanie, Michelle and Madeline. Their organization is very lucky to have them. I would recommend those 3 to anyone that needs care. They always show up with smiles on their faces, are understanding and give great care. Definitely a plus for Wellspans VNA.

Janice Wertz

Jul 2019

via Google ↗ · Report

Did not make sure they had correct patient information Pulled information from a 2 yr old chart. Abandoned patient without medication or anyone to take over care on a weekend forcing several missed doses of necessary medication. Very rude staff. Patient offered to make accommodate and meet at office but obviously they don't care about patients

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Frequently Asked Questions

What types of care does WellSpan VNA Home Care offer?

WellSpan VNA Home Care offers At-Home Care and Home Health.

Where is WellSpan VNA Home Care located?

WellSpan VNA Home Care is located at 1503 Quentin Rd in Lebanon, Pennsylvania.

What do families say about WellSpan VNA Home Care?

WellSpan VNA Home Care carries a 2.6 out of 5 rating from 5 Google reviews. Reviews of WellSpan VNA Home Care are mixed, with some families praising specific caregivers for compassionate, reliable care while others report serious lapses in communication and coordination, including a case of missed medication doses. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit WellSpan VNA Home Care?

Submit the Request Information form on this page, or contact WellSpan VNA Home Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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