Jenn S
Apr 2026
My advice just dont. Luckily we found a bed elsewhere for my relative. This used to be a top choice. Not anymore.
Wells Nursing Home Inc
201 W Madison Avenue
2.7(19 ratings)
Quick Facts
- Total units
- 100
- Medicare rating
- 1 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 100
- Inspections
- View history (29 citations)
- Outpatient Programs
- Includes Adult Day Health Program and outpatient therapy
- Physician Access
- One reviewer says doctors visit only one day weekly
- Pricing Transparency
- No published pricing information available
CMS Care Compare
What Families Think
Reviews of Wells Nursing Home describe a sharp decline from what several families recall as a once well regarded facility. Multiple recent reviewers report serious lapses in basic care, hygiene, and staff responsiveness during short-term rehab stays, alongside concerns about limited physician availability. A couple of reviewers noted that therapy staff and administration were pleasant, but felt daily care and oversight did not match that.
The Good
- On-site physical, occupational, and speech therapy
- Adult Day Health Program available
- Outpatient therapy services offered
- One reviewer noted decent respiratory therapy care
- Administration and social worker described as pleasant initially
The Bad
- Multiple reports of unclean rooms and unaddressed hygiene issues
- Several reviewers describe slow or absent staff response to call bells
- Reports of residents left without food, water, or bathroom help for hours
- One report that doctors were available only one day a week
- One reviewer described a decline in care quality under new management
AI-generated from reviews and community data.
Wells Nursing Home Inc is a senior living community in Johnstown, New York offering Skilled Nursing / Long Term Care. Families rate it 2.7 out of 5 across 19 reviews.
About Wells Nursing Home Inc
Wells Nursing Home Inc is a licensed 100-bed skilled nursing facility located in historic Johnstown, New York, providing nursing care to residents in the community.
The facility offers physical therapy, occupational therapy, and speech therapy services available on-site, supporting residents' rehabilitation and recovery needs.
Wells Nursing Home maintains a welcoming environment where residents and families can share moments together, with traditions of celebration and connection woven throughout the community's history.
Types of Care at Wells Nursing Home Inc
Skilled Nursing / Long Term Care
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Help Me ChooseReviews of Wells Nursing Home Inc
2.7overall · 19 ratings combined
2.7★ on Google (19)
Lisa Russo
Feb 2026
This place is terrible. Dirty, uncompassionate. My dad was there for only rehabilitation. After two days we took him out. He is in his late 80's with dementia. My mom was visiting him and for six hours nobody ever came in to ask if he needed something to drink or eat. My mom went out to get him some food and was the one giving him water and cranberry juice the entire time NOBODY came in. My mom used the ladies room and when she returned my dad was walking down the hallway with only his underwear and the staff was laughing. This place is disgraceful. I would never recommend it. When they finally brought him dinner, it was a small waffle kids size with two strawberries. Nothing else. He was so hungry. My mom went out and brought him a sandwich and some fruit. The director could care less and what about the patients who have no family. The guy next to my dad had six bottles of urine filled and no body came to change it or clean him up. My mom finally asked someone to help the gentleman. I give this a zero star. Not even a one star.
Michele Ryan
Feb 2026
My mother was recently here for respiratory therapy after a hospital stay with pneumonia. From day 1 they spoke down to her as if she were a mental patient (far from it). She had a roommate who was left to sit in her feces for hours until shift change because the CNA had “had it with her” after the elderly woman, who was trying to hold onto her while being moved back to bed, “dug her nails into CNA’s arm” prompting CNA to throw her back in wheelchair to sit for hours. Then the woman’s diarrhea was left on the floor and not cleaned for days. Mom would try to ring the desk and she was constantly ignored by staff. Food was barely edible. Mom received decent Respiratory therapy but when the therapist went on vacation for a week, no substitute was provided so she was there for a week longer for no purpose. She was released by ambulance back to hospital as she had contracted pneumonia again after getting rid of it early on in her stay. Also developed cellulitis in her leg in this nightmare of a place. Doctors were only available to see patients one day a week. Ridiculous! This place needs to be shut down!
Lynn Lair
Oct 2025
My mother recently went to Wells Nursing Home for rehab. What resulted from day 1 was a nightmare for her and our family. By the second week she had contracted rashes due to poor care and an unclean environment. I was informed the facility is under new management and most of the seasoned staff had moved on due to the new, poor working conditions. She was denied care by a doctor. I was told I could not speak to the doctor concerning her suddenly decreasing health and was not provided with proper documentation by a doctor. They refused to let me take her to her own physician. Long story short she was removed from the facility by me. They were refusing to let her go so we had to jump through many hoops to get her adequate care. For the sake of the elderly, this facility should be investigated if for nothing else cleanliness and protocols concerning illnesses that develop during their "care". Avoid at all cost.
Nanette Blanchard
Oct 2020
My mother was admitted to the Wells House nursing home for rehabilitation of a broken hip. Her stay, thus far, has been a nightmare . The family has had to advocate and argue with the staff daily. At first, the administration and social worker were very pleasant to work with. However, the actual care my mother is receiving is minimal at best. We have to call due to the lack of proper PT as well as basic daily needs. After she requested to use the bathroom, no one came back to assist her. There are many more situations as well. Unless you are prepared to fight for what is right for your loved one, find a different facility. It is a shame, the Wells House used to provide top care years ago. I am a concerned citizen advocating for all elderly people.
Government Inspection History
4 inspection visits in the last three years, 29 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Mar 3, 2026Health Complaint1 citation
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 6, 2026
Sep 12, 2024Fire Safety StandardHealth ComplaintHealth Standard5 citations
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 17, 2024
Conduct risk assessment and an All-Hazards approach.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 8, 2024
Establish roles under a Waiver declared by secretary.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 8, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 9, 2024
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 10, 2024
Oct 27, 2021Fire Safety StandardHealth Standard3 citations
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 26, 2021
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 26, 2021
Ensure that testing and maintenance of electrical equipment is performed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 26, 2021
May 9, 2019Fire Safety StandardHealth Standard20 citations
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 8, 2019
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 8, 2019
Provide safe, appropriate pain management for a resident who requires such services.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 8, 2019
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 15, 2019
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2019
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2019
Ensure that testing and maintenance of electrical equipment is performed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2019
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2019
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2019
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2019
Plan the resident's discharge to meet the resident's goals and needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2019
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2019
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2019
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2019
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2019
Conduct risk assessment and an All-Hazards approach.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2019
Establish policies and procedures for volunteers.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2019
Establish roles under a Waiver declared by secretary.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2019
Have exits that are accessible at all times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2019
Have an enclosure around a vertical opening shaft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Wells Nursing Home Inc offer?
Wells Nursing Home Inc offers Skilled Nursing / Long Term Care.
Where is Wells Nursing Home Inc located?
Wells Nursing Home Inc is located at 201 W Madison Avenue in Johnstown, New York.
What do families say about Wells Nursing Home Inc?
Reviews of Wells Nursing Home describe a sharp decline from what several families recall as a once well regarded facility. Multiple recent reviewers report serious lapses in basic care, hygiene, and staff responsiveness during short-term rehab stays, alongside concerns about limited physician availability. A couple of reviewers noted that therapy staff and administration were pleasant, but felt daily care and oversight did not match that.
How did Wells Nursing Home Inc do on recent health and safety inspections?
Wells Nursing Home Inc had 4 government inspection visits in the last three years, with 29 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Wells Nursing Home Inc?
Submit the Request Information form on this page to connect with Wells Nursing Home Inc and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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