T J
May 2026
I moved Dad to Ledgestone assisted living in Oct. 2025. Things were good for months, although there was significant turnover. The executive director left and a new wellness director was hired. That's when the chaos began.<br><br>As dad declined he started not wanting to go to meals. Instead of encouraging him to go, he received "meals" in his room - cold pizza or a burger in styrofoam. No drink, no salad, no veggies, no dessert. He was charged an additional delivery fee for every one of meals, whether he asked for it or not. I frequently found several of these meals in his room, many on the counter at room temperature. I tried in vain to have this stopped. I made numerous attempts to reach Civitas corporate via voicemail and email. I NEVER received a response. I once had a VP (Sandra LeBlanc) answer the phone. She promised to look into my concerns and get back with me, but I never got a response.<br><br>I started getting calls saying that dad was aggressive and needed to be medicated. I moved dad into Ledgestone memory care because they would be better equipped to deal with him there, but things just got worse. The staff was so poorly trained. When I would call the caregivers had no idea what had happened with the previous shift. I never got clear answers about his medication. His doctor and I both became suspicious that he was being over-medicated as he became non-communicative and slumped over in his chair, but he was still being labelled "aggressive".<br><br>I finally made the decision to move dad and gave a 30-day notice. During that time dad hit a caregiver who was restraining him (he's 95 btw) Ledgestone demanded that I hire a full-time "babysitter" for him. Although this demand came from VP LeBlanc, she still wouldn't return my phone calls and - instead - just sent a highlighted copy of my agreement. I refused to hire additional help and moved Dad immediately.<br><br>Here's the real shocker: The day after I moved Dad to Legacy at Western Oaks I visited him. He was like a new man! Much more alert. He was talking non-stop. Instead of being slumped over in his chair he was actually taking "walks" (in his wheelchair) around the facility on his own initiative. He has never once had a problem with being aggressive with the staff. I am so glad that I got him out when I did!<br><br>There are (or were) some really good people at Ledgestone. But during Dad's final month there most were leaving - employees and residents. I don't think things can improve without big changes at the corporate level.
