1 / 2CMS Care Compare
Reviews for The Waters of Sullivan are sharply divided: several families describe compassionate, dignified care from nurses and CNAs, especially at end of life, while other reviewers report serious safety and cleanliness concerns. The facility offers skilled nursing, short-term rehab, memory care, and specialized medical services like wound care and respiratory support.
AI-generated from reviews and community data.
The Waters of Sullivan is a senior living community in Sullivan, Indiana offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.8 out of 5 across 23 reviews.
The Waters of Sullivan is a nursing facility in Sullivan, Indiana, offering short-term rehabilitation and long-term care with a focus on personalized services. The facility provides memory care specialized to encourage connection and comfort, as well as recovery programs designed to help residents rebuild strength, confidence, and independence.
The facility offers a range of specialized medical services including wound care and respiratory support, tailored to each resident's unique needs. The care team is dedicated to supporting residents whether they require short-term stays or ongoing long-term support.
The Waters of Sullivan emphasizes creating an environment where residents feel safe, supported, and at home, with staff committed to helping every individual live well each day.
Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.
Help Me Choose3.8overall · 23 ratings combined
3.8★ on Google (23)
Miranda Kocsis
Jun 2026
Resident was refused the right to go to the bathroom this evening. Same CNA/nurses she’s had trouble with before. Disgusting that a CNA would tell a resident ‘no’ when they put their call light on to go to the bathroom. This places was digesting 20 years ago and doesn’t look like it’s made any improvement since!
doug freeman
Oct 2025
Please do not put your family member here if you care about them, cause they sure as heck don’t care about your family member. The place itself looks atrocious, the whole place smells like raw sewage because their septic system has such bad leaks under the building that they have to pump it into their rainwater drains that lead over to the church across the road from them. Real giving neighbors, huh. The administrator is a power hungry lady on psych meds doesnt know that shes talking about half the time and can’t even make it up the hall without sounding like she just finished a marathon. And then you have the directors of nursing who won’t discipline their nursing staff when they mess up cause they’re too scared that they’re gonna be short staffed. So you got nurses knowingly giving people the wrong medication tell the resident that it’s their right medication. This place is just fundamentally bad. Is that really the environment you want your beloved family member living in?
Cathy Walters
Aug 2025
My mother spent her last 7 months at The Waters. I cannot say enough about the wonderful care she received. The administration, the nurses, the CNAs, all truly exceptional. They treated my mother with such care and dignity. They never failed to address any concerns or answer any questions we had. We were so very thankful that we found a place that my mother was comfortable in and that we could trust with her care. I cannot thank them enough!
Rhonda Accardo
Aug 2025
I can't say enough good things about this place. I am a nurse with forty years experience, with seven of those in long term care. I have had two siblings in long term care, and know the heartache of leaving a loved one in a facility. Post Covid, the medical world is a different environment and not always for the better. From day one, the staff have been caring and attentive. Someone always answered the phone and our concerns were always addressed. On day one, Theresa from the business office answered all of my questions. She was compassionate and took the time to get to know our situation. She helped us to navigate the Medicaid labyrinth which can be a nightmare. My brother is happy, and feels like he is home. When we leave him, its nice to know that his needs are met and he is treated with respect. There was NO odor and the residents were all clean with their hair brushed. This may not seem like much, but it is huge. To anyone having to make the heart-wrenching decision to place a loved one, I wish I could talk to you in person. I sat on the porch today filling out paper work. I watched the staff bring residents outside. The staff were all smiling. In fact everyone I saw today smiled.
Penny Hale
Aug 2025
My mother was a resident here until her passing earlier this year. The Waters of Sullivan took excellent care of her. They were kind, compassionate, and caring. They treated her with dignity and respect. We cannot thank them enough for everything that they done for her and for us.
7 inspection visits in the last three years, 44 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected May 22, 2026
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 22, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 4, 2026
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jan 6, 2026
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jan 6, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 6, 2026
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 19, 2025
Implement emergency and standby power systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 19, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 3, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 3, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 19, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 19, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2025
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2025
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2025
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2025
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2025
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadCorrected Sep 3, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 21, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 21, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 26, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 15, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2024
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2024
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 17, 2023
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2023
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 4, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 4, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 4, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 4, 2023
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 4, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 4, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
The Waters of Sullivan offers Skilled Nursing / Long Term Care.
The Waters of Sullivan is located at 505 W Wolfe St in Sullivan, Indiana.
Reviews for The Waters of Sullivan are sharply divided: several families describe compassionate, dignified care from nurses and CNAs, especially at end of life, while other reviewers report serious safety and cleanliness concerns. The facility offers skilled nursing, short-term rehab, memory care, and specialized medical services like wound care and respiratory support.
The Waters of Sullivan had 7 government inspection visits in the last three years, with 44 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with The Waters of Sullivan and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at The Waters of Sullivan? Claim this listing to update photos, pricing, and details. It's free.
Other senior living options within 25 miles of Sullivan.
Sullivan, Indiana0 mi
4.2(34)
Skilled Nursing / Long Term Care
Jasonville, Indiana12.2 mi
4.7(13)
Skilled Nursing / Long Term Care
Linton, Indiana13.3 mi
3.4(19)
Independent LivingSkilled Nursing / Long Term Care
Oaktown, Indiana16.8 mi
4.8(26)
Skilled Nursing / Long Term Care
Freelandville, Indiana17.3 mi
4(2)
Skilled Nursing / Long Term Care
Robinson, Illinois19.3 mi
5(3)
Assisted Living