Angel
Jun 2025
Pretty facility but “looks aren’t everything”. This facility is now called Volante which is the name of the management company that took over Grace Assisted Living and changed the name to The Bay at Chesterfield and now Volante of Chesterfield.<br><br>In my opinion, the family atmosphere of Grace Premier Assisted Living went corporate after the facility changed ownership.<br><br>It is my understanding that this facility is now owned and managed by out-of-state corporations. I feel like these businesses are more concerned about profit than senior care.<br><br>I feel the care quality suffered after the ownership changed. At the time, the turnover of caregivers caused staff shortages, especially on nights and weekends.<br><br>When I called Volante to voice my concerns, I was told they meet the "minimum requirements for the State of Michigan." That wasn't good enough for me.<br><br>So, before making a financial commitment, I recommend you visit a couple evenings here and especially visit on weekends. Talk to residents and families on your own. Ask how many staff work in the evenings because I often see only 1 or 2 cars in the parking lot at night.<br><br>Staffing levels are important. Residents can fall if call buttons go unanswered. That’s why some online sites about long term care recommend using surveillance cameras in the room.<br><br>Also ask if they currently have a nurse on staff.<br><br>The former nurse left after the ownership changed. In my situation, this caused medication delays and errors, and delays getting help when I needed it.<br><br>You should look up "Working at Volante Senior Living" to see what the employees say about it.<br><br>Finally, you can check for Michigan licensing violations by looking up “Adult Foster Care/Homes for the Aged”. Click on “Look up a Licensed AFC/HFA”. Search for Volante of Chesterfield. Then click on Volante of Chesterfield (underlined) to read the state reports.
